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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27789 Topics
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Ak163603Contributor I
asked in Home theater
Sonos Beam

Hi there,I’m after a bit of help. I’ve got 2 questions -I’ve just set up the beam (gem 2) with my 2022 LG G2 TV via HDMI ARC etc, It doesn’t play in conjunction with the tv speakers, is this normal? I’ve followed all the instructions and it looks like it plays through the tv or the sound bar. If this is possible, does anyone have any suggestions?    if the hdmi is running from the hdmi arc input, is there a splitter that can be used in order to run one hdmi cable into a PS4 and another into the Sonos beam? Will this reduce the sound quality? Appreciate if one could be recommended.Thanks in advanceAsh 

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G
9 months ago
ranash1995
ranash1995Contributor I
asked in Controllers and Music services
Apple Music not listed in add Services & Voice

Pretty much the title. I am based in Norway, my account profile is set to Norway and my AppleID is setup for Norway. None the less, no Apple Music is listed in the Add Services and Voice. My setup is a Beam (Gen1), 2 Symfoniks, a Play1 and a Play3.The iOS app has been uninstalled and re-installed after a reboot of the phone. Still no luck.Several other services are not showing up despite being supported for Norway:SoundMachineradio.netAldi life musikidagioHearts of SpaceDeezerBookmateAny thoughts or ideas on why this might be happening? 

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H
9 months ago
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Mdnbee3Contributor I
asked in Speakers
cant find the "more" button

I  am trying to link my sonos one with google or alexa and can not get it to work.Below is the latest message I  am getting.  Please can someone tell me where on the sonos app I find the “more" button or the settings button….. Update I have found the account settings, but can't see how to link speakers to my email address.... Thanks Register your speakersYou need to link speakers to your emailaddress Sonos account before you can add this skill.Open the Sonos app on a mobile device, and go to More > Settings > Account Settings. (If you don't see Sonos Account, your Sonos system needs an update.) 

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9 months ago
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gattonContributor I
asked in Speakers
Era 100: switch off notification sounds

Is there any way I can switch off notification sounds in Era 100, i.e. of a succsessful bluetooth connection? It’s really irritating (and for some reason it triggers my dog). I know if the connection was sucessful anyway - I can see it on my app and there the light is indicating it. 

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Corry P
9 months ago
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Donmc123Contributor I
asked in Speakers
loudness

setting a pair of Ones and Sub to the lowest volume via the app (1) is still too loud. any way to set lower?

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106rallye
9 months ago
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MC270Contributor I
asked in Home theater
Help Please- No sound from Beam using audio extractor

Hi, i have an older LG tv. No HDMI ARC on this one.  I have an OREI HDA 912 set up. Have my tv receiver connected to HDMI IN. I have HDMI OUT connected to the tv. I have an optical cable plugged into the Beam and OREI.   I can get picture, but no audio.  That said I have had audio before, using another audio extractor and it worked consistently. That set up was using an amazon firestick instead of the tv receiver.  Since exchanging the firestick for the tv receiver i have had audio working using both the old extractor and the new OREI i just got. However i loose the audio eventually. For example, turned the tv off last night, beam audio was fine.  This morning i have no audio. I have no idea how to test for audio and can’t seem to reverse engineer the set up that produces audio. last night was the first time i used the OREI. It didnt work at first but i slowly changed from TV to Bitsream to LPCM. I gave up after a while and left it on bitstream and it magically started to work several

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Corry P
9 months ago
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PeterSkurupContributor I
posted in Controllers and Music services
Problem med omauktorisering i TuneIn(new) när jag använder min iPad

Jag behövde byta lösenord på mitt konto hos TuneIn. Det fungerade utan problem. Men när jag skulle använda appen TuneIn(new) i Sonos-appen på min iPad krävde den att jag omauktoriserar mig. Vilket är rimligt. Men appen tillät sedan inte detta trots att TuneIn godkände mina nya kontouppgifter. Jag försökte lösa det genom att ta bort appen och installera den på nytt. Men jag tilläts inte installera appen. Då lämnade jag min iPad och gjorde samma försök med min Samsung-telefon. Och då fungerade det.Moderator edit:Google Translate-I needed to change the password on my TuneIn account. It worked without a problem. But when I tried to use the TuneIn(new) app in the Sonos app on my iPad, it required me to reauthorize. Which is reasonable. But the app then didn't allow this even though TuneIn approved my new account details.I tried to solve it by deleting the app and reinstalling it. But I was not allowed to install the app. Then I left my iPad and tried the same thing with my Samsung phone. An

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Corry P
9 months ago
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TheMartinsHouseContributor I
asked in Home theater
Connecting a Sonos ARC to an Onkyo TX-SR373 Reciever

Greetings all… This topic may have been covered, but i haven’t been able to find a clear answer. I have an Onkyo receiver connecting to a Samsung TV. I have multiple HDMI sources (Firestick, Sony Blu-ray DVD and DirecTv) connecting to the receiver. I understand I cannot connect any wired speakers to the receiver, I would like to use it as a AV switch.What would be the best way to connect these devices together? 

2071
Airgetlam
9 months ago
Mickeytinhampshire
MickeytinhampshireContributor I
posted in Components and Architectural
sonos keeps cutting out. sonos suggests A network switch with an IGMP Snooping option will be the fix

Having a right terrible time with Sonos  Can some one please tell me exactly what I need to do as I’m no techie     the tech side say I must do “A network switch with an IGMP Snooping option will be the solution “ this means nothing to me. please help fromsonosThanks for following up with me.I completely agree, the devices within are very common. Though we are reporting Network Flooding outwith our connections. While the issues are experienced on Sonos, they're originating from the network. The Network speed and bandwidth have zero impact here.A network switch with an IGMP Snooping option will be the fix. I'll be more than happy to arrange a time to call but have very little further to add at this time. We must reduce the flooding and then combat the high amount of wireless interference.  thanks ! As I’m about to dump the lot of it doesn’t work !! 14 speakers   Really poor of Sonos to not work 

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Stanley_4
9 months ago
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Rob_95Enthusiast I
asked in Controllers and Music services
is there a way to search for Atmos content?

The only thing I can find for searching for atmos content is to manually scroll through every atmos recording ever made.   I can't find a way to search for atmos recordings from for a specific composer or artist.   Have I missed something or is this just the state of things? 

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R
9 months ago
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RicardjContributor I
posted in Home theater
soniso envolvente tv

Hola, tengo una sonos arc con el sub y dos one sl, en las peliculas con dolby atmos si que se escucha espectacular pero con la tv normal o el futbol los altavoces traseros no se escuchan solo se reproduce por la arc, en la app tengo activado el sonido envolvente y todos los altavoces están agregados a la misma sala, como puedo hace que el futbol o la tv se escuche por todos los altavoces? 

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Airgetlam
9 months ago
4
4pawsdocContributor I
asked in Home theater
audio dropout

i am getting millisecond audio dropouts/disturbance when my sony x900h is on playthrough set to auto. happens with whatever i am playing. streaming or cable or 4 k player. when i turn pass through to off play perfect. no dropouts.  i have a sony x900h. and attached to tv with optical cable to playbase and a sub and two ones.  attached to tv thru hdmi are a apple 4k tv a optimum cable box nintendo switch and a 4k blu ray player  changed optical cable and hdmi cables. please help. thank u

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9 months ago
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Rob_95Enthusiast I
asked in Controllers and Music services
WTF SONOS!

I'm just trying to listen to music.   Suddenly Sonos is making me reauthorize all of my accounts.   Every time I try to search for something I have to reauthorize another account.   Is this what I'm paying for when I buy a Sonos product? 

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Airgetlam
9 months ago
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Landon53Contributor I
asked in Advanced setups
How to connect Arc soundbar to receiver

Hello all. So I am new to the whole ‘soundbar’ game. I recently went to Best Buy to get their advice on what kind of soundbar and receiver to get for what I was trying to do, and they recommended getting a Denon receiver (AVR-S650H) and Sonos Arc soundbar. My goal was to have the soundbar connected to the TV and also to the receiver (because we use the receiver to play the radio through, and when we turn on the radio on the receiver, we’re wanting the radio to play through the soundbar). So, I have successfully connected the Arc soundbar to my TV (which I did via the HDMI Arc cable) to play the TV’s sound through it (and there have been no issues with this). But I am also wanting to connect the soundbar to my Denon AVR-S650H receiver (again, to have the radio come through the soundbar), but I am having difficulty on how to do this. How can I connect the Arc soundbar to the radio receiver without disconnecting it from my TV? Thank you

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9 months ago
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Electric Dog KCContributor I
asked in Speakers
volume control

Can you separately control volume of each speaker in same room.?Arc → eras → sub

201
Airgetlam
9 months ago
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Charly3Contributor I
asked in Controllers and Music services
Commercials when switching on

I strongly object when wanting to listen to a newscast at the top of the hour, to miss the headlines etc. because a long commercial is heard.  I do not accept this. Further the application (at lleast on iPhone) has no parameter to switch this off. I admit I no longer use Sonos or less and less because of this. I would like complete explanations. Regards 

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Airgetlam
9 months ago
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Manu fanContributor I
asked in Advanced setups
airplay

I just bought a one sl and already had four Play:1,’s.  I want to stream from airplay to all five speakers, I thought I could do that.  So far airplay on my iPhone only recognizes one sl not all of them

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106rallye
9 months ago
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zyxszContributor I
asked in Advanced setups
i can't control the volume with my TV Remote

hello, everyone! i just bought my very 1st Sonos, Beam (Gen 2) last year. everythings went well except my TV’s remote can’t control the volume, so i always using the app to turn up/down the volume. i’m using Sony Bravia VU3 with RF remote and i’m kind of tired with this problem. can anyone help me here? maybe another device could solve this? oh, and i already tried to setup my remote via app thousands of time and never succeed.

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Airgetlam
9 months ago
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Willow31Contributor I
asked in Controllers and Music services
sonos stops playing spotify after few hours

I’ve downloaded a 12 hour white noise playlist on Spotify, every night I notice that it gets about 3 hours in and then just stops playing. I know the songs are not corrupt because if I play the playlist on another device, it plays all the way through. I changed broadband providers (not because of this issue) and issue still happens. I have good internet connection so wouldn’t have thought this was why. System updated.  Why does it happen?! I always wake up to the silence! 

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Airgetlam
9 months ago
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Bruceb2Contributor I
asked in Speakers
Suddenly unable to cast from Pandora app when both One SL's are connected

I have two One SL’s running on wireless.  Both connected to the same router and on the 2.4ghz channel.  The cast button within the Pandora app has disappeared.  Pandora within the Sonos app still works.  Downloaded Spotify and it casts to either device.  The cast button appears and is functional if I power down either One SL.  I’ve rebooted everything and did factory resets on both units.

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B
9 months ago
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MarcGoldringContributor II
asked in Controllers and Music services
Can't find the Sonos app in Mac app store

I needed to delete and reinstall the Sonos app cuz that’s the only way to get it to update. Deleting it was easy but when I went to the Apple app store, I can’t find the app. What am I missing??Marc

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M
9 months ago
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Ben BHPContributor I
posted in Home theater
arc music sound quality

Hi all  I’ve had a playbar and sub set up for a few years now and have decided to upgrade the playbar to the arc, however I have noticed the music play back on the arc is not as good as the playbar was, the Dolby atmos works fantastic and can’t fault it, I just feel that if I had known the music playback on the arc was not as good as the playbar I would have not upgraded, I just kinda thought music play back on the arc would be as good if not better than the playbar. I suppose it’s just a case of getting used to it and using the playbar in another room in the house. Does everyone else think this or is it just me?? 

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9 months ago
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antifarbTrending Lyricist I
asked in Speakers
sonos one wil not reset

I have tried resetting with fast forward/pause button and join button neither effect speaker. I am trying to move it into another room

805
A
9 months ago
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SharksfinnContributor I
asked in Speakers
Era

I have purchased the Era 300 but sonos won't let me set it up up due to an update required on the system. It says my play 5 is incompatible I think it's missed some updates as I have had it switched off for six months. I can't remove update the play five I get error 30. I have tried updating with network cable still not working I'm stuch help would be much appreciated. 

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controlav
9 months ago
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chuckacContributor II
posted in Components and Architectural
Speaker Will NOT Rename -- How to fix it?

Hi Folks: I have a Sonos Move that I have renamed now countless times.  Is there some step that I am missing to do this successfully?  After a couple of days, it just defaults to its old location name.  So far I have:Renamed it under System → Products Formatted the speaker and set it back up. It then somehow shows up again as Living Room Sonos instead of Main Bedroom.  The latter is where I want it. I have removed and added back the entire system. I logged into Sonos.com and then speaker is still named Living Room Sonos, which is not what I labelled it as during the new setup process.It’s a minor detail but throws every person who I show to log in. I would rather not be saying “look for the living room sonos with a battery indicator”. Thoughts or ways to correct the issue?

13746
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9 months ago
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