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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27792 Topics
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jellycatContributor I
posted in Speakers
Will a sub improve my set up

Currently enjoying my living room music via two fives grouped with a beam and two ones. The sound is deep and rich but will a Sub improve it further given I have the two fives in the set up?

4458
AjTrek1
9 months ago
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BennyjetContributor I
posted in Speakers
Sonos drops out every morning on initial startup…

I’m new to the chat thing….i have a mesh system for internet in my home…half of the speakers drop off every morning at startup….so damn annoying….I have a pair of Era 300s a pair of Fives and a Sub…..Sonos checked the system out via their system in California, they claim it’s seamless and checks out good on their end…any suggestions for how to fix this problem…? Thanks, Ben

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B
9 months ago
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Maui199Contributor I
posted in Home theater
Samsung Frame and Sonos Amp connected to same speakers?

I renovating a new house and plan to install a Samsung Frame TV. I want upgraded TV sound, but don’t want a soundbar. I will have Sonos Amps hardwired to various speakers throughout the house, including a pair of in-wall speakers near the TV. I would like to be able to push TV sound through these in-wall speakers, and still be able to drive music through them from one of my Sonos Amps (but not at the same time of course). I have no idea how to set this up. Any suggestions would be greatly appreciated.

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M
9 months ago
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groove_regulatorTrending Lyricist II
posted in Controllers and Music services
"//{nas path}/Folder/" is no longer available

Hi there, recent issue with my S2 system, after adding a few more albums to my 22K track music library stored on my NAS it continually failed to update throwing the  "//{nas path}/Folder/" is no longer available error, sometimes immediately sometimes after a few minutes of indexing. Surprisingly my S1 system (on the same LAN) can read and index the NAS share with no issues. My S2 system comprises of a Port (ethernet connection) and a Roam. My S1 consists of a Connect/ZP, a Play 5 and One SL. Sonos have acknowledged there is an issue but cannot advise of a timeline for a fix.If I create a small library on the same NAS with a few albums the S2 system can index it. I’ve seen some similar posts with the same issue including suggestions of changing the library structure into a number of smaller chunks but this isn’t acceptable for me.Other suggestions welcome, or keen to hear if others are having the same issue.

127227
Stanley_4
9 months ago
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Peter_78Contributor I
posted in Controllers and Music services
Sonos Update not Working on my Mac

The Sonos app on my iMac tells me it has found an update. I go through the process and it says “Sonos Update failed. An unexpected error occurred, please try again”.I’ve deleted and reinstalled the app and it still tells me there is an update and then takes me down this endless loop.  

209124
E
9 months ago
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DruryContributor I
asked in Home theater
arc volume

My Arc volume while watching  tv suddenly needs to be turned up a lot on my television in order to hear it. When I play music from it and the surround speakers it plays at normal volume. Any suggestions on how to fix the volume while watching the television 

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G
9 months ago
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Micky78955Contributor I
asked in Controllers and Music services
impossible de rajouter une enceinte

bonjourJe viens de faire la mise à jour d’IOS (18).Mon système SONOs persiste à me dire que mon systeme n’est pas à jour sur mon téléphone et refuse que je rajoute une nouvelle enceinte.J’ai désinstalle et réinstallé l’application, rien ne change.Est-ce que quelqu’un rencontre le même problème? Comment l’avez-vous résolu?Cdtmichel

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Ken_Griffiths
9 months ago
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Mustang91Contributor II
asked in Controllers and Music services
TuneIn issue

I am experiencing a problem with TuneIn on iOS. When I select a TuneIn station, the Sonos plays whatever station that was last playing not what I select. For example, if I am currently playing Station X, and then select Station Y, the Sonos continues to play X and not Y, though the display shows Station Y. I have to select the station I want again and then it plays. Weird, I know. Any thoughts? Thanks.

1983
Ken_Griffiths
9 months ago
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DeepsterContributor I
posted in Home theater
Connecting ARC to TV and Projector

Hi all.Just joined this forum. I’m hoping someone can help with my question. I am about to embark on a home renovation project. I have a Sonos Arc that I want to be able to switch between either a Samsung OLED TV and a BENQ W1800 4K projector.The TV and projector both have eArcWould i need some kind of device to switch between the inputs to the Sonos Arc?

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J
9 months ago
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yorkeywContributor I
asked in Controllers and Music services
Spotify no longer available

i cant see spotfy  in my sonos app anymore, what to do?

491
106rallye
9 months ago
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SlinkysocksContributor I
asked in Components and Architectural
amp/ in ceiling speakers

Hello everyone,We are interested in purchasing the amp/in ceiling speaker set, plus an additional ceiling speaker set (total of 4 speakers + amp). How does the hook up work for this? Do we need to also purchase a sound bar as well?  For reference, our living room is 27’x19’ and we are looking do a surround sound setup. Thank you in advance.

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G
9 months ago
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Peter V71Contributor I
asked in Speakers
Unknown Alarm Source

My beam has an alarm with a radio station playing every weekday at 6am. I’m sure that I set up the alarm using my iphone a long time ago but I’m unable to determine which app or platform I set it up with and so I can’t turn it off. I’ve checked the Sonos app, google assistant, Alexa, Siri, the radio station app and I’ve turned off every alarm I could find on my iphone but it still plays the same radio station every weekday at 6am.I don’t think it’s an issue with Sonos but I’m wondering if it’s possible to determine the source of the alarm through a diagnostic or by other means.  

721
Airgetlam
9 months ago
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lostb0yContributor I
posted in Controllers and Music services
Sonos S1 update problem

My Sonos S1 app on IOS is asking me to update, but when I click the update button I am taken to the S2 app update on the App Store. If I search for the S1 app on the App Store, no update is available. I have a Gen 1 Sonos Connect so can’t use the S2 app. Any help with this would be greatly appreciated.

3635
Ken_Griffiths
9 months ago
A
ammoniteContributor I
asked in Controllers and Music services
desktop not responding

When trying to add music folder to SONOS desktop app I receive the following message-The computer “DESKTOP - (COMPUTER NUMBER)” is not responding.I previously had the folder loaded but the desktop app displayed a similar message when I tried to play music. I can play music through sonos from the amazon music app on my mobile without any problemsI’ve looked at various solutions but I am unable to resolve this.I am running a PC with Windows 10, I have Bitdefender security operating. The Bitdefender firewall protection rules allow sonos.exe & sonoslibraryservice.exe.

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A
9 months ago
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ZoogContributor I
posted in Speakers
someone keeps pushing me out of sonos

If my neighbor doesn’t like my music I have to go to Sonos and create new password and email 

735
AjTrek1
9 months ago
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mianvimeContributor I
asked in Speakers
Remove sonos One from Sonos App

HiI just sold my 3 Sonos One SL and want to remove them from the Sonos application.What can I do?Thank in advance 

3751
Mr. T
9 months ago
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TP_1Avid Contributor I
asked in Controllers and Music services
New Sirius XM app and Sonos integration

Is anyone able to have their favorites, identified in the new Sirius XM app (now listed under the library section), appear in the Sonos app? Looks like they need to update the interface between Sonos and Sirius XM to reflect the new structure. The sonos app currently lists what I had tagged as favorites in the old Sirius XM app but there is no way to list them any longer in the sirius XM app or edit them.

8427
K
9 months ago
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jeroendeContributor I
asked in Speakers
Play 5 can't connect both wifi and ethernet

Hi, I have a question regarding my play 5 gen 1. After moving the play speaker cannot connect with the new wifi. The white led keeps flashing, also incase of the reset (mute button + power cord plugging in ). After this I connected it successfully with a ethernet cable to my network, after about 20 seconds of test playing Spotify it lost the ethernet connection. Now, trying to reconnect, the ethernet lights on the rear stay off. I already tried several cables but no luck. Did anyone have this same problem (and hopefully solution :-)) ? the reset nor wifi still doesn't work either, only the white flashing led...

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J
9 months ago
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R W BContributor I
asked in Controllers and Music services
S2 App version 16 and unsupported iphones

I run a series of speakers, 3 x Play:3 and a couple of Sonos 1’s and also have a Roam which I am struggling with.I normally use an iPhone 6s with S2 version 15.  I can’t update this as S2 version 16 won’t work on iOS version 15.I also have an iPhone 13 running iOS 16 and it is now running S2 version 16.I foolishly tried to connect my Roam to a hotel network last week and have discovered the hard way that this is not a good thing to try - I don’t like using the Roam as a bluetooth speaker and wanted to stream direct.My iPhone 13 now says, when I try to re-establish the Roam on the network by adding it, that I have to upgrade.As my speakers are showing “SONOS OS: S2” and “Version: 15.11” I assume it wants me to update the speakers to 16.If I do this will my iPhone 6s running S2 version 15 then not be able to control my various speakers?

6382
Stanley_4
9 months ago
M
mkotrasContributor I
posted in Components and Architectural
connect Sonos amp to speaker selector

I have a Sonos Amp that is connected to the speaker selector https://pyleusa.com/products/pslsw6which is hardwired with 4 pair of speakers https://www.artsound.be/en/speakers/inwall-loudspeakers/happi/80-hpro650Although the connections seem to be okay, there is no sound. Do you have any suggestions ?

1033
Stanley_4
9 months ago
J
jammercatsContributor I
asked in Controllers and Music services
Sonos App

When I open up my sonos app (android) i can’t add SiriusXM and the only music services showing are Last.fm and TuneIn.  I don’t even see the standard sonos music (such at Cocktail hour etc.)  We are unable to play any music!  I uninstalled and reinstalled the app, signed into my account, etc.  My husband is also unable to access anything to play on the sonos app (IOS).  Right now all we have is a very expensive TV Soundbar.

659
M
9 months ago
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Cavi45Contributor I
asked in Controllers and Music services
Turn off sonos system when gone and not in same wifi

Is there a way I can turn off my Sonos music that is playing after I left and no longer on the same WiFi of the system I’m trying to turn off?

861
Airgetlam
9 months ago
R
resmondeContributor I
asked in Components and Architectural
How to play Music from a Denon RCD-N12 upon Sonos Group via Port

I have a new Denon CEOL RCD-N12.  I want to play the audio from the CD and radio issued by this little receiver over my Sonos Group (1xBeam, 2xSonos One SL’s and a Sonos Subwoofer + a new Sonos Port). I’ve tested the new Denon with wired speakers and headphones.  I can hear audio on both.  I disconnected the wired speakers and the headphones.  To hear the music from the Denon on my Sonos set up, I purchased the Port. So far, it does not work.  Here is what I did:I grouped all the Sonos equipment. I connected the Denon and Port as follows; Denon’s “Audio Out” RCA  to Port’s “Line-In” RCA On the Sonos App the Port’s Line-Out Level is set to ‘Fixed’. I spent about 90mins with Sonos support and sent them a diagnostic report.  They concluded that the Port was working just fine but was seeing no input from anything.  So, what am I doing wrong?  Is what I am hoping to do even feasible? I have not tested the ‘Audio Out’ RCA on the Denon as I dunno how to - I have no other sources I could use

3693
R
9 months ago
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PuffContributor I
asked in Home theater
connecting second rear speaker

How do I connect a second rear speaker

271
G
9 months ago
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eisenb11Trending Lyricist I
asked in Controllers and Music services
Did Pandora just get dropped?

My Sonos (S2) uses Pandora for the alarm. Today woke up to beeping instead of music and Sonos says that the source is missing when I go to settings. I don’t see Pandora in the list of my services or available services. Did Pandora just get dropped?

27610
E
9 months ago
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