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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27792 Topics
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ACNTrending Lyricist I
asked in Speakers
Play:1 won't stay connected in Sonos App, but DOES stay in Spotify

I have multiple sonos speakers throughout my house.  I have one speaker, a Play:1, that oddly has been giving me fits lately.  About 75% of the time, in the SONOS app, the speaker doesn’t show up anymore.  HOWEVER, the speaker Does show up when I access my speakers via the spotify app.  More so, I am able to play music on this speaker when I access it via spotify. Unplugging and plugging back in does temporarily fix the issue, however, the speaker is really high on a shelf so requires a ladder to do so.   Additionally, after a day or two, it pops back “offline” again.  There are also times when the speaker may have been offline yesterday, but now today, it is showing back up.  Its really weird.  We have many of the exact same model Play:1 speakers throughout the house, and this is the only one giving troubles…..and oddly enough is the speaker we want to use the most. 

2025
A
9 months ago
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Dennis from FLAvid Contributor III
posted in Home theater
Era 300 placement - Couch against the wall

 Advice needed.I currently have an Arc (behind the camera) plus Gen 2 sub (behind the couch) plus a pair of One surrounds on stands (shown) and just upgraded the One’s to Era 300 (which arrive tomorrow).   The floor displays what happens when our dog gets a new squeaky toy.   The right side is open to the dining room with a wall maybe 12 ft away. Right now when I tune the system I sit in the middle of the two surrounds for the initial settings but when people sit next to either surround it is too loud with the surround by their ear.   I also bought new stands for the Era 300’s but now I’m wondering if I should wall mount them.   I’d rather not. I was also thinking of moving the couch toward the TV a bit (maybe a foot) but the better half will strongly object. Anyone have a similar setup?   

11794
D
9 months ago
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clinamerContributor I
posted in Controllers and Music services
Biblioteca Musical

Anteriormente tenía una biblioteca musical en una carpeta de un disco en red WD modelo MyBookLive de 3Tb con un tamaño de 473Gb (65.000 archivos en 2250 carpetas) que estaba utilizando sin problemas desde hace tiempo, pero al intentar actualizarla no me ha dejado diciendo que "la carpeta ya no estaba disponible o la dirección era incorrecta", por lo que la intenté renovar y se ha borrado. Ahora sólo me ha dejado crear otra con un máximo de 7Gb con el mismo o cualquier otro nombre en la misma dirección de red.

351
Ken_Griffiths
9 months ago
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Marion2LyonContributor I
asked in Speakers
difficulties setting up a second Play:1 speaker

Hi, After a factory reset, I have successfully installed a Sonos Play:1 in wireless mode using the Sonos app 2 (I had initially tried with the Sonos app1 and it said my Sonos speaker version wasn’t supported). When I tried to install the second (also after factory reset), I couldn’t do it. I had to connect it to the Ethernet cable, and even though I was successful at connecting it to the network, I could not then get it registered. I looked into the settings details and the first speaker shows as WN1 and the second one shows as WN0. I have tried going into « manage my networks » to switch my second speaker to a wireless network but it won’t even let me click on the tab because apparently this version of the app doesn’t support my Sonos product. Any suggestions would be much appreciated. 

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Corry P
9 months ago
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Fabio CamaraContributor I
posted in Home theater
Outdoor theater streaming from two different Sonos Amps in different locations

I am setting up an outdoor theater with the intention of creating a 4.1 surround sound experience. Both front and back channels will be powed by two separate Sonos Amps connected through ethernet but in two separate locations from each other. One will be in my house and the other to our Gym that is 50 feet away from the main house. Both Amps will be powering separate pairs of JBL Control 25 speakers. My subwoofer is a JBL SB 210 powered by a Crown XTi 4000 amp. My subwoofer will be located under my deck and will need to connect to my rear channel Sonos AMP VS my front channel amp. My question is. Will I be able to get the same full cinematic bass signal from my rear channel amp as I would if it was connected to the front channel AMP. Or… will I only be getting the bass signal from what ever was mixed for the rear surround. I would like the full bass experience without needing to trench 50 feet of speaker wire just to connect my sub to my front channel amp.

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buzz
9 months ago
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SteakMan11Contributor I
asked in Speakers
Xbox One

Bonjours, j’ai ensemble de sonos one SL chez moi et j’aimerai savoir si il y avait un un file pour connecter les sonos à la sortie audio de la console car ma Xbox ne prend pas les sortie audio en wifi … j’ai regarder sur internet et il dise d’acheter un câble TOSLink mais si je regarde sur ma paie de speaker il y a une seule prise et c’est une prise internet . Donc comment faire car j’ai mes speaker depuis des année et je ne peux pas les utiliser sans prise

731
Airgetlam
9 months ago
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Valhalla144Contributor I
asked in Advanced setups
Setting up a Theatre Room

I ave a ARC, 2 era 300, a Sonos Big Subwoofer and Sub Mini, (2) era ones, and a Sonos AMP.  All devices listed are brand new, latest Gen.  I also have a 2023 Samsung Smart TV that has a eARC HDMI port, and a PS5.  Also an Apple TV 4K that can connect wherever via Ethernet or WiFi.  I already had the ARC, and ordered the 2 era 300’s you create Dolby Atmos.  Not even sure anymore if you can use WIFI to use the Era 300 with the ARC to create true Dolby Atmos.  The Sonos Arc only has 1 HDMI port so that kinda screws up things.  Any good recommendations?  Can I use the Sonos Amp as some sort of AV device to help

852
buzz
9 months ago
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Stephen S 123Contributor I
asked in Controllers and Music services
Ordering of artists

I just imported 500 GB iTunes library of ripped CDs.  I spent tremendous time importing album art and tailoring the sort order of artists (Last name first).  A great deal of the album art is lost (I can’t say for sure which ones).  And the artists are sorted by first name.  James Taylor is ordered under J, not under T!!!  Is there anyway the importing library can see the sort order that iTunes handles? 

1534
Ken_Griffiths
9 months ago
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Tomasz_1Contributor I
asked in Home theater
sonos+port+Chromecast+jvc projector

My set up of Sonos arc+port+Chromecast+JVC projector worked well untill recently.It started loosing and breaking up sound. Either arc is working without surrounds or the arc is going silent and surrounds work on their own.Tried resetting the system and refreshing the wifi connection. No improvements.Any ideas what could be the problem welcome!Thanks!

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Ken_Griffiths
9 months ago
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crickerweContributor I
posted in Home theater
Automatic Switching to Sonos AMP (External Speakers) using ARC

My Sony TV (77" A80CK series) is connected to an Amp via ARC, which works fine. It uses the on-screen External Speakers control for sound.When I set the audio output on "TV Speakers," it starts playing through the TV Speakers, but then a few seconds later it says "switching audio to external speakers" and it plays the audio only through the External Speaker, which is my Sonos Amp. The Amp doesn’t seem to relinquish control back to the TV. I’ll say that for a few months it worked just fine. Seemed to stop working after a Sonos autoupdate - I since switched off auto updates and now only manually update Sonos.I’m going to setup an old receiver here instead of the AMP to test it. Has anyone tried this? I doubt this is an issue with a normal amplifier but I’ll find out. My current workaround is to unplug the HDMI cord to the AMP, but I’ll likely need to add an HDMI splitter. We need a discussion on this and Sonos needs to confirm what they can do to fix. This is a issue that others have rep

2734
C
9 months ago
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DeanBeamContributor I
asked in Home theater
Sonos Beam Gen 2 does not recognize LG Magic Remote to control volume

I have an LG OLED C1 Tv (2021) and just bought the Beam Gen 2.  The sound is great but the Magic Remote with the LG doesn’t control the volume of the Beam.I connected the TV to the Beam with HDMI-ARC.   I’ve tried with the Universal Remote set up but that also doesn’t work.  I’ve tried turning everything off and unplugging but doesn’t work.Has anyone had luck controlling volume of the  Beam Gen 2 with LG’s Magic Remote while connecting with the HDMI-ARC connection?  

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9 months ago
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mylesmitch24Contributor I
posted in Speakers
Can you buy replacement letters for speaker?

The “S” has fallen off my Move 2, so it just says “SONO” and a little glue mark, can you get replacement letters form anywhere? 

1278
melvimbe
9 months ago
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fitekbContributor I
asked in Portable speakers
sonos + projector

Hei. I have 2 x Sonos one SL.  I want to play audio from the projector with Chromecast 4 via BT.  If I buy a roam and pair it with Sonos one sl, will it work?Thanks for the answer. 😉

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F
9 months ago
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ninjabobChromatic Producer I
asked in Controllers and Music services
Station Logos

Mytuner radio station logos not showing in S2 app whereas BBC Sounds show up without problem?

452
controlav
9 months ago
AjTrek1
AjTrek1
posted in Controllers and Music services
Solution: Resolve Sonos App Installation Issue for Mac with Apple Silicon

HiIf you are having issues installing the Sonos app on your Mac with Apple Silicon the following link should help. It’s an official Apple article:https://support.apple.com/en-us/HT211861After a successful installation I further suggest you give it permission to update by going to:Apple Icon Upper Left Corner on Menu bar System Settings General Privacy & Security App Management Click Plus Sign (+) to add Sonos App * * The app should be found in your Applications folder. If not it wasn’t properly installed.

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Corry P
9 months ago
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RyceyContributor I
asked in Speakers
Sonos One volume issue - automatically changes to low

Looking for some help please. I have two One speakers in my restaurant as stereo. They work via my iPad on AirPlay. What’s happened for a few days now is that the volume on all apps (Apple Music app, Spotify and sonos) is automatically adjusting itself back to about 10% on the volume bar. Regardless of where you put the volume it snaps back to about 10%. It’s infuriating and despite being around 10% you can’t hear anything. I’ve seen some articles about overheating but they’re not hot. I’ve also seen articles about software updates but the speakers seem up to date (the Sonos app doesn’t offer updates) and my iOS is up to date. I will also mention volume settings such as ones that won’t let it go above a certain level are turned off. if anybody has a remedy for this I would be thrilled. Thanks  Moderator edit: changed “Bluetooth” to “AirPlay” for clarity

2599
Mr. T
9 months ago
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FerrancullellContributor I
asked in Home theater
connectivity

Hello there!I would like to ask to anyone knowing about the setup that I intend to have.My setup would be as follows: 2 Sonos  five working with a projector connected to either an Apple TV or a fire tv cube.The questions are how do I connect the stereo pair to either of the systems?would there be delay playing movies?For the 2 sonos to work as a stereo would I need to have the sonos port to connect the directly via cable to the projector?should I connect both Sonos via Ethernet cable to the internet? thank you so much   

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UKMedia
9 months ago
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smarties1Contributor I
asked in Home theater
Connecting AV Amp to Sonos ARC

Apologies if this has already been covered.I’m considering a purchase of the Sonos ARC but currently have a projector with AV Surround set up.My current A/V amp has an HDMI ARC out, would that work with the Sonos ARC?

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G
9 months ago
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voodopuppContributor I
posted in Controllers and Music services
Apple Music - poor implementation in the app for music selection & navigation

Hi,I am wondering who is responsible for implementing the individual music services in Sonos, e.g. Apple Music?Actually I changed my music service from amazon music unlimited to Apple Music.But the navigation and the options for selecting music, genres and playlists are an absolute disaster.In amazon Music it's very simple and with just a few clicks I can select playlists by genre or mood. So there are three steps in amazon music and then a lot of different playlists.  In Apple Music, on the other hand, it is not even possible to select playlists, not to mention genres, on the Apple Music start page. This is the complete starting point of Apple Music. There is no possibility for choosing Genres/Playlists - the playlists on top are only my own chosen ones in my personal music library: It's practically impossible for me to discover new music from the Apple Music home page, because the "standards" that otherwise appear, such as Top 100, are of no interest to me at all.As I only listen to

1237
Ken_Griffiths
9 months ago
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tecu81Contributor I
asked in Speakers
Google Wi-Fi and Sonos Era 100 doesn’t work. Streaming music keep cutting off.

I currently utilize a Google Wifi mesh network with three hardwired nodes strategically placed throughout my house. Working remotely with my wife, the Wi-Fi coverage in our home has been consistently reliable without any previous internet-related issues.Recently, I acquired a set of Sonos Era 100 speakers and configured them in Stereo mode within my living room. However, I've encountered poor Airplay quality. The music streaming keeps cutting off and sometimes just one of the speakers works.I'm reaching out because I have confidence in Sonos products, and I'm curious if there might be a compatibility issue between Google Wifi and Sonos Airplay for music streaming.Prior to seeking assistance here, I exhaustively explored potential issues with my Wi-Fi network, including placing both speakers in close proximity to the Wi-Fi access point. I can confirm that the Wi-Fi connection throughout the house is impeccable, boasting a robust signal strength. Additionally, I use an iPhone 15 with the

1021
Corry P
9 months ago
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D.E.E.Contributor I
posted in Speakers
Play 1 found but can't add to S 1 system

I had four Play 1's on an S2 system, and recently acquired two Play 5's, which I had on a separate S1 system. Everything worked fine until I tried to Reset the Play 1's and add to the S1 system. Not sure, but I may have missed a step before deleting the S2 app. I have one Play 1 connected to router via network cable (I'm adding them one at a time) while the S1 system searches for it to add. S1 finds the Play 1, but the only options I get are "Review your options" and "About downgrading to S1". I view both "Review" and "About", but then see no option to continue. Solutions appreciated!

762
Corry P
9 months ago
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CaludiosContributor I
posted in Advanced setups
youtube music airplay not working

Hellowhen I play from my phone YouTube music on airplay I cannot play music on the devices with no airplay (play3) despite having matched them with airplay devices from Sonos app. How can I solve this? Thanks for helping 

35612
N
9 months ago
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Vincenzo00Contributor I
asked in Home theater
Ricondizionato Sonos

Salve a tutti, recentemente ho acquistato un prodotto ricondizionato Sonos e sono interessato a conoscere il processo di ricondizionamento. Vorrei capire quali passaggi vengono seguiti per garantire che i prodotti ricondizionati siano affidabili e di alta qualità. Grazie in anticipo per le vostre risposte!

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V
9 months ago
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noahberriosContributor I
asked in Speakers
Play 1 not found by S1 controller after downgrade

Hello! I recently purchased a used play 5 (gen 1) to use with my current play 1. I was able to setup the play 5 on the S1 controller without issue. I have downgraded my current play 1 to be compatible with the S1 controller but I keep getting ‘product not found’ in the S1 controller app. The play 1 is blinking green, any ideas why the controller cannot find this product?

2143
106rallye
9 months ago
A
andy.eakinContributor II
asked in Controllers and Music services
Sonos Controller Update Failed. An Unexpected Error Occurred. Please Try Again

On MacOS 13.1, running on an M1 MacBook Pro.Consistent error message when trying to update the MacOS Sonos app (on prompt in app). Only solution is to uninstall and reinstall.Very frustrating!Any ideas how to stop this happening?

2514753
K
9 months ago
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