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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27761 Topics
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rftoomeyTrending Lyricist I
posted in Controllers and Music services
Sonos V16 Update Still Doesn’t Support Apple Music’s New Favorite Songs Playlist

V16 still doesn’t support playing the new “Favorite Songs” Apple Music service playlist. Although the Favorite Songs playlist still appears at the bottom of the Apple Music playlist list in the Sonos app, selecting it still generates the “No selections are available” error message.

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Corry P
9 months ago
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Richgarcia4Contributor I
asked in Home theater
setting up 2 era 100 and a sub to my TV

How do I set up my 2 era 100’s and my Sonia sub to my new Samsung smart tv.  please help for some reason I’m not finding a solution maybe this will get me the advice I need. 

2391
Airgetlam
9 months ago
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deroccoContributor I
asked in Components and Architectural
Sonos in a pilates studio

We intend to use a Sonos system for a pilates studio. Room size is 100sqm with 4meter height. Intention is to use a port and go from there into a mixxer and to a PA. Important is that it will also sound good at low volume. I heard in case we use Sonos Speakers we have a delay that would be strange when unsing a microphone. → That is reason for “conventional” PA with port idea. I rekon it would make sense to use the digital out of the port to go into the mixer in order to keep the qualiy till there at a maximum level? Any one uses such a setup? 

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Stanley_4
9 months ago
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Steve_226Contributor I
posted in Controllers and Music services
Music Library Problems

Hi, I'm having trouble connecting to my Western Digital Nas drive. Every time I try to login in it throws up this message? Hi, I'm having trouble connecting to my Western Digital Nas. Every time I try it throws back this message?Any ideas?

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Stanley_4
9 months ago
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bpwilkieContributor I
asked in Home theater
Streaming in 5.1, then Atmos

I watched half of Top Gun Maverick on Paramount + yesterday in 5.1.   Second half played today but signal was Atmos.  All on ARC plus mini sub sounded great.  Do I have any choice in this or do I just take the signal that shows up. 

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B
9 months ago
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Steve_SeftonContributor I
asked in Home theater
Is a 1 cm overhang at front of Sonos Arc OK?

My TV unit has a central recess for my 55" LG OLED TV. I can get a nice riser to raise the position of the TV by 80 mm. I would plan to position the Arc in front and below the TV. The clearance between the front of the riser and the TV feet to the front of the unit will be 105 mm. The depth of the Sonos Arc is 117 mm. This would mean that the Sonos Arc would overhang the unit by 12 mm at the front, but all of its width and almost 90% of its depth would be supported by the unit.There would be 75 mm (about 3") on each side of the Arc, though some output of the side facing drivers should stand proud of the recess sides, as the recess sides are set slightly back from the front of the unit by 75 mm.Will this placement be OK? Thanks for any advice, opinions and input!

23913
Stanley_4
9 months ago
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ZnkyuContributor I
asked in Home theater
trueplay tuning error

I have the arc, sub (gen 2) and 2x era 100 in the rear. trying to perform trueplay for first time. I receive an error before it even starts (see below). I'm using iOS 17 tried on ipad  pro, iphone 11 and 13 same error. This happens before the first part of the process is completed like it doesn’t get to the part where it asks for phone to be rotated, and I can't seem to figure out why. Only getting as far as pick the sitting spot then next I get true play errorWhen I cancel and try again I always get the same error.Has anyone else seen this issue and been able to resolve?

1681
Stanley_4
9 months ago
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Max HeadroomContributor I
asked in Speakers
Multiple products "updating" for days

Hi Sonos users,I am in deep with multiple Sonos products all over the house. Currently I can no longer use my:Play: 1 x 3 One x 2 Boost BeamThey all have the same error message for DAYS now:“Your [device] will reconnect to your Sonos system when the update is complete”You can imagine my frustration.Can anyone in the community please tell me how to speed up/cancel/reset this clearly broken updating process?Thanks so much,-Sad guy with no music any more 

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Stanley_4
9 months ago
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dalefoxContributor I
asked in Controllers and Music services
Detailed approach for full remote access (Airbnb Hosts and others)

This issue has been raised in the past, but no comprehensive solutions have been proposed.  We are Airbnb hosts of 9 high end villas.  Guests (at times) rename speakers, regroup speakers, change system settings, etc.  Since the Sonos app doesn’t have any access controls (needed by many people in hospitality for exactly this reason), we have to either deny guests the ability to add their music services or provide them with a Sonos login that gives them total system access.  And as we all know, when you give people access they love to go in and change things... In the absence of limited system access, we have to go in afterwards and audit and reset the speaker names, reset settings, re-create groups, etc.  It would be FAR easier if we could simply log into the system remotely to diagnose and correct any issues live during a guest stay.  This capability does not exist in the Sonos architecture.  Some apps such as Lutron and SmartThings allow basic play commands, but not Sonos System acces

6937
controlav
9 months ago
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pcuk1979Contributor I
asked in Home theater
Dolby Digital Conversion has stopped

SetupTV: Samsung TU8000Soundbar: Beam (Gen 1) with 2 Sonos One Speakers4K player: Samsung UBD-K8500So I bought this 4k player especially to convert the sound of all my Blu-rays to Dolby Digital 5.1.But in the last week, this has stopped happening. No settings have been touched at all, and no wires have been removed or changed. The discs that used to play sound, no longer do. PCM 2.0 seems to work, but my 5 channel setup has disappeared overnight.Is this a known issue, or am I gonna have to do another expensive upgrade?

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controlav
9 months ago
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VultureSongAvid Contributor II
asked in Home theater
pair individual era 100 with Beam gen 2 as stereo pair.

I’ve just got a Sonos Beam gen 2 and want to build surround sound with it. My first addition will be an Era 100. I know it would be ideal to add a pair but for the time being I’ll have just one. A review I read suggests an individual Era 100 can be added as a stereo pair. Is this correct? Thanks.This What Hifi review infers just one Era 100 can be added as a paired speaker to a Beam gen 2: “The Era 100 is more powerful than the Sonos One, too, and can pair with the Sonos Arc, Ray and Beam Gen 1 and Gen 2 soundbars to work as part of a home cinema set-up. You can also pair two Era 100 speakers to work as a stereo pair, though you can do this with two Sonos Ones too.”

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V
9 months ago
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pawelr225Contributor I
asked in Speakers
Sonos Sub Gen 3

Hi, I already have a Sonos Beam Gen 2 and two Era 100 speakers. I'm thinking about buying a Sonos Sub Gen 3. The requirements say that you need at least one non-portable product with a built-in amplifier, e.g. Arc or Era 300. Can you tell me whether Will the Sub Gen 3 perform 100% of its capabilities without any problems with this configuration? Is Arc or Era 300 necessary for it?

621
Schlumpf
9 months ago
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JescamContributor I
posted in Speakers
Denon pma 600ne

Hi i have just purchased a denon pma 600ne and need a new set of speakers to match with it. I'm also thinking of getting a sonos era 300 and i was wondering whether i can use the eras to listen to the cd and turntable hooked to my denon amp. Can anyone enlighten me whether it's possible and how to do that if it is?

19611
Schlumpf
9 months ago
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EndremuContributor I
asked in Components and Architectural
sonos in-ceiling locking screws

Hello! I want to install sonos in ceiling speakers. I only have 23cm between studs. It should just fint. But i see that i only will be avle to use 2 out of 4 clamps/locking skrews. Will that be enough or is this not possible in My ceiling..?

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E
9 months ago
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Dougie AContributor I
asked in Controllers and Music services
can't edit path to iTunes music library. only allows access to iTunes folder but not library inside folder

New Windows 11 laptop. Been through process to access iTunes music library but there is no way that I can see to edit the path, which only goes as far as iTunes folder but not to iTunes library within the folder. Tried installing and uninstalling both Sonos and iTunes apps. However when I do iTunes instal from Sonos in old Windows 10 laptop I have access to iTunes.

1143
Ken_Griffiths
9 months ago
Angelo_Cioffari
Angelo_CioffariContributor I
posted in Home theater
No sound on SACD format music CDs (SONY XR-75X95L + SONY UBP-X800M2 + SONOS Arc Surround)

Hi all,A few days ago I bought a SONY XR-75X95L to replace my old SONY KD-55XD8005. On the KD-55XD8005 I could listen to SACD format CDs (UBP-X800M2 and the SONOS Arc / 2x Sub -Gen 3 / 2x One -Gen 2 ) perfectly, but with the X95L I can't listen to anything. Checking on the internet I have read that the SACD format has a very strict form of copy protection and requires the TV to play / pass it on, it involves a "chip" in the TV and very few have it. could this be the problem?Thanks and RegardsAngelo

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Angelo_Cioffari
9 months ago
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Wendy123Contributor I
asked in Portable speakers
broadband changed and sonos roam wont connect

Just changed from sky to bt sonos works apart from roam which just won’t connect tried all sorts - although factory reboot doesn’t seem to work either - any help gratefully received    

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Ken_Griffiths
9 months ago
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BeefTrashContributor I
asked in Home theater
Arc keeps disconnecting from Samsung TV

My Arc has been having issues with connecting to my Samsung TV.  Prior to switching to the Samsung, I had a older Vizio.  The connection issue happened with the Vizio as well.  I would just unplug the HDMI and/or unplug the Arc and the audio would come back.  That is not the case with the Samsung.  The option for Home receiver Audio output on the TV goes away. Also, I do use a Nvidia Shield for my content. Is this a cable, TV, or Arc issue? I have replaced the HDMI and seems to still happen. 

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B
9 months ago
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JEDwardContributor I
asked in Components and Architectural
Connect AMP dropouts:Network Matrix Review

Hello All and thanks in advance for the assistance.I’m struggling with frequent audio dropouts on my Connect: AMP. I’m aware of the other threads and a potential (albeit poorly communicated) fix from Sonos that is on the horizon.  In advance of any fix, I’d like to configure the system as well as possible.My Playbar is connected via network cable to my router and all other devices are connected over ethernet. So far I’ve assigned a static IP to all my devices.Could I have some feedback on which channel I should select for Sonosnet based on these network matrix comparisons? I’ll confess that I am a bit confused on how to read it: JD

1127
buzz
9 months ago
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ACNTrending Lyricist I
asked in Speakers
Play:1 won't stay connected in Sonos App, but DOES stay in Spotify

I have multiple sonos speakers throughout my house.  I have one speaker, a Play:1, that oddly has been giving me fits lately.  About 75% of the time, in the SONOS app, the speaker doesn’t show up anymore.  HOWEVER, the speaker Does show up when I access my speakers via the spotify app.  More so, I am able to play music on this speaker when I access it via spotify. Unplugging and plugging back in does temporarily fix the issue, however, the speaker is really high on a shelf so requires a ladder to do so.   Additionally, after a day or two, it pops back “offline” again.  There are also times when the speaker may have been offline yesterday, but now today, it is showing back up.  Its really weird.  We have many of the exact same model Play:1 speakers throughout the house, and this is the only one giving troubles…..and oddly enough is the speaker we want to use the most. 

2025
A
9 months ago
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Dennis from FLAvid Contributor III
posted in Home theater
Era 300 placement - Couch against the wall

 Advice needed.I currently have an Arc (behind the camera) plus Gen 2 sub (behind the couch) plus a pair of One surrounds on stands (shown) and just upgraded the One’s to Era 300 (which arrive tomorrow).   The floor displays what happens when our dog gets a new squeaky toy.   The right side is open to the dining room with a wall maybe 12 ft away. Right now when I tune the system I sit in the middle of the two surrounds for the initial settings but when people sit next to either surround it is too loud with the surround by their ear.   I also bought new stands for the Era 300’s but now I’m wondering if I should wall mount them.   I’d rather not. I was also thinking of moving the couch toward the TV a bit (maybe a foot) but the better half will strongly object. Anyone have a similar setup?   

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D
9 months ago
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clinamerContributor I
posted in Controllers and Music services
Biblioteca Musical

Anteriormente tenía una biblioteca musical en una carpeta de un disco en red WD modelo MyBookLive de 3Tb con un tamaño de 473Gb (65.000 archivos en 2250 carpetas) que estaba utilizando sin problemas desde hace tiempo, pero al intentar actualizarla no me ha dejado diciendo que "la carpeta ya no estaba disponible o la dirección era incorrecta", por lo que la intenté renovar y se ha borrado. Ahora sólo me ha dejado crear otra con un máximo de 7Gb con el mismo o cualquier otro nombre en la misma dirección de red.

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Ken_Griffiths
9 months ago
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Marion2LyonContributor I
asked in Speakers
difficulties setting up a second Play:1 speaker

Hi, After a factory reset, I have successfully installed a Sonos Play:1 in wireless mode using the Sonos app 2 (I had initially tried with the Sonos app1 and it said my Sonos speaker version wasn’t supported). When I tried to install the second (also after factory reset), I couldn’t do it. I had to connect it to the Ethernet cable, and even though I was successful at connecting it to the network, I could not then get it registered. I looked into the settings details and the first speaker shows as WN1 and the second one shows as WN0. I have tried going into « manage my networks » to switch my second speaker to a wireless network but it won’t even let me click on the tab because apparently this version of the app doesn’t support my Sonos product. Any suggestions would be much appreciated. 

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Corry P
9 months ago
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Fabio CamaraContributor I
posted in Home theater
Outdoor theater streaming from two different Sonos Amps in different locations

I am setting up an outdoor theater with the intention of creating a 4.1 surround sound experience. Both front and back channels will be powed by two separate Sonos Amps connected through ethernet but in two separate locations from each other. One will be in my house and the other to our Gym that is 50 feet away from the main house. Both Amps will be powering separate pairs of JBL Control 25 speakers. My subwoofer is a JBL SB 210 powered by a Crown XTi 4000 amp. My subwoofer will be located under my deck and will need to connect to my rear channel Sonos AMP VS my front channel amp. My question is. Will I be able to get the same full cinematic bass signal from my rear channel amp as I would if it was connected to the front channel AMP. Or… will I only be getting the bass signal from what ever was mixed for the rear surround. I would like the full bass experience without needing to trench 50 feet of speaker wire just to connect my sub to my front channel amp.

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buzz
9 months ago
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SteakMan11Contributor I
asked in Speakers
Xbox One

Bonjours, j’ai ensemble de sonos one SL chez moi et j’aimerai savoir si il y avait un un file pour connecter les sonos à la sortie audio de la console car ma Xbox ne prend pas les sortie audio en wifi … j’ai regarder sur internet et il dise d’acheter un câble TOSLink mais si je regarde sur ma paie de speaker il y a une seule prise et c’est une prise internet . Donc comment faire car j’ai mes speaker depuis des année et je ne peux pas les utiliser sans prise

731
Airgetlam
9 months ago
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