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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27770 Topics
C
Cla337Contributor I
asked in Home theater
Ray,Sonos One, Sonos OneSL

I have a Sonos One (gen 2). Will it group as surround sound with a Ray and Sonos One SL?

711
G
8 months ago
The7hil
The7hilAvid Contributor I
asked in Home theater
Does the Beam Gen 2 fit the same wall mount as Gen 1?

I have a Gen 1 Beam with the Sonos wall mount. If I upgrade to Gen 2 I’m presuming it will fit the existing wall mount. Is that right?

2062
The7hil
8 months ago
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elginContributor I
asked in Home theater
projector connection issues

I’m using an Arc theater setup via 4k fire stick with a Wemax laser 4k projector. The setup has performed excellently for the past four months. Suddenly the theater speaker setup is no longer responding to this configuration. Sonos speakers will still continue to pair as normal to all other devices through the home

231
Schlumpf
8 months ago
N
NatenallyContributor I
posted in Home theater
Sonos Beam sound cuts out intermittently

Hi there,I’m having an issue where my brand new Sonos beam will cut audio for a split second and return, like a pop, consistently whilst watching TV. The video doesn’t freeze frame or indicate that there is anything wrong with the stream or our internet  I’ve replaced the HDMI cable but that hasn’t helped.  I’ve seen other posts that seem to be discussing the same problem where no real solution is presented, if any exist I’d appreciate a link, if not is there anything I can do to solve this problem as it’s very frustrating. 

1094224
Stanley_4
8 months ago
J
Jhg22Contributor I
asked in Home theater
Sonos Beam behind TV in Niche

I would like to have the option to run our Samsung Frame TV sound through our Sonos ceiling speakers/Play 5. Our Sonos ceiling speakers are set up via amps in the basement and I zero technical ability, trying to hard wire anything is out of the question for me. Is it absolutely ridiculous to get a Sonos Beam and put it in the niche behind our Samsung Frame TV to allow me to set up the sound to come through the speakers? Will the Sonos Beam be totally useless behind the TV (I could in theory pull the TV away from the wall if I want to hear the sound a bit)? I cannot find any other work arounds for what I am hoping to do. 

1733
Airgetlam
8 months ago
Long Beach Cliff May
Long Beach Cliff MayContributor I
asked in Components and Architectural
New Asus RT-AX82U/AX5400 Router Sonos System Not Showing Any Recommendations?

Background:Family Room: AMP w/Sonos ONE (pair as surrounds)Backyard: Connect(gen2)Asus RT-AX82U/AX5400 RouterAfter installing new router and updating the wifi settings, the Sonos App (S2) does one of the following: 1) stays grey and doesn’t show up 2) only shows the Connect 3) Works perfectly for 3-5 seconds and then the system dissapears.I've gone in and adjusted the router settings as recommended in various help sections, turned off the auto-priority/QoS settings in the router, updated the channel to Ch6 within the 2.4 channel, did the whole direct plug ethernet cord into the amp, and ONE speaker to update the wifi information directly as recommended. Also rebooted all sonos products.The only thing working right now is the family room because it feeds audio in from the TV.Any recommendations or links would be helpful...spent the last few days becoming a fake fix-it dude. Thanks!

678473
L
8 months ago
X
XpinoyContributor I
asked in Portable speakers
Sonos Move blinking white light, won’t factory reset

Sorry if this was asked before! Sonos Move with blinking white light, held the power button down till it turn off, then did a factory reset, still same white light blinking non stop! Appreciate the help! 

3024
X
8 months ago
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GorbyContributor I
asked in Speakers
Eero's Wifi update

Hello Sonos People!I have 5 Sonos products at home (4 speakers & 1 sub, which I love). Whenever my WiFi Eero has an update, I lose connections to all my Sonos speakers. The TV works fine, but I can't connect to them through the app.I have to restart my router or unplug my 4 speakers & 1 sub. Is there a better way to not lose my speakers after a WiFi update?Thank you,Gorby

3046
controlav
8 months ago
E
elangsruContributor II
asked in Speakers
Speaker does now show

Since lates update (16.0) two of my speakers is suddenly not available in Sonos app (from time to time). An ERA 100 and Roam.The other ERA 100 and beam+sub is ok. Workaround is to start the speakers that are visible in app, and pair physically.It has happened a few times since lates update

9111
E
8 months ago
Jonski489
Jonski489Contributor I
asked in Speakers
sub mini losing connection

My sub mini runs with 2x one SL’s.  Problem is every day, sometimes 3 times a day, it asks me if I want to add it to a trusted network.  It is the same network everything else Sonos related is on.  This is driving me mad. Any ideas?

1647
Corry P
8 months ago
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mat347Contributor I
asked in Home theater
Carry On baggage

Hi I am flying Singapore Airlines with Beam 2 sound bar can it be carried in the cabin baggage. Instead of check in luggage.  The dimensions are as given below. 

1141
Airgetlam
8 months ago
M
Michael.KlineContributor I
asked in Portable speakers
issues connecting Move 2 to Xfinity XB8 Gateway with Eero

I am unable to connect my Move 2 to my Xfinity XB8 gateway. I also have the gateway connected to an Eero mesh network.when I login to the Xfinity app, I see that my Sonos speaker is connect with a “strong signal”. I have paused and unpaused which does nothing.the Sonos app does not show any devices however and the “account”, “services” and “system” menu options are greyed out. I was on with customer support for an hour and have restarted the router, rebooted the speaker and restarted the app multiple times.I suspect it may be the mesh network but I am less familiar with that.  ideas?  

1533
Stanley_4
8 months ago
Gwenddoleu
GwenddoleuEnthusiast I
asked in Controllers and Music services
Double notification icon on Android app

Hi!Since some time, the Sonos app on Android activates two notifications (one is normal and works well, the other is like a ghost notification, useless).I’ve tried to reinstall the app but with no effect. Problem is present on multiple devices, with Android 11, 12 and 13.Other with the same bug? 

5544
Stanley_4
8 months ago
D
dcwintonAvid Contributor III
asked in Home theater
TV Sound thru Roku only coming thru Sonos Arc. not Era 300’s or Sub 1st gen.

Equipment: Sonos Arc, Sonos Sub, 2x Era 300’s, Roku Ultra, LG TV. Connections: Roku Ultra to LG TV; HDMI Arc from LG TV to Sonos Arc Soundbar. All 4 Sonos speakers are working together when playing music thru Sonos via Sonos S2. With TV running, sound is coming thru the Sonos Arc. I am able to control volume and play/pause of the whole system from the Sonos Era’s. But no sound is coming from the sub or the Era’s.When playing music thru Sonos all is happily working.  The Roku is new. When I was using an Apple TV Gen 1, all was working together. 

1251
G
8 months ago
S
SnazzySnSContributor I
asked in Speakers
Era 300 Bluetooth Pairing with TV

So I have a stereo pair of Era 300s used for music listening. I have them on the either side of my TV facing the couch. Recently I found out that my TV can send stereo signal via Bluetooth to the speakers, which works flawlessly and sounds pretty decent after the initial pairing. However, during subsequent watching, there are cut-outs intermittently  . I’ve gone through the support route but all I got was the generic recommendation to disconnect and reconnect the pairing, which also does not always resolve the problem from my experience. And frankly, I just don’t want to do it every time I want to watch TV.Wondering if anyone else has experienced this and found a fix? Thanks in advance! 

6885
Stanley_4
8 months ago
S
Schubi9000Contributor I
asked in Home theater
Sonos One SL use for Surround

Hello, ive got 4x Sono One SL’s from a good friend, and my question is:Can i use all 4 without anything else to make surround sound for my tv setup? do i need something else to use all 4 as surround ? or only 1 extra bar and 2 one sl’s can i use 2x or 4x sl’S with another bar? got a teufel cinedeck atm, can i pair those ? i want to make the best usage for the 4 one sl’s ive got and i dont know how i can use them as best, i only want 1 setup for 1 tv, so i want to use all 4 if possible and try a good setup :) 

4054
Stanley_4
8 months ago
The Ninth
The NinthAvid Contributor III
asked in Components and Architectural
Sonos Amp disappears

Hi,I just setup a new system in our holiday home, with a Sonos Amp in the living room and two Sonos Ones in the bedroom.Originally the Amp was connected via cable and the Ones via WiFi, but it seems that is making issues with our Unifi switch/access point. Initially I could not even add the Amp to the system, but after I switched it to WiFi that worked.But now the Amp disappears from the network after 30-60 minutes of it coming online. So initially when I start the Amp I see it in the Sonos app, but at some point it disappears and is also not reachable anymore on network level (ping). I tried to switch it back to cable instead of WiFi but the problem is exactly the same.Could that be again an issue with Unifi? Unifi recommends having all Sonos devices either wired or wireless, but in my case this issue also occurs with all devices being wireless.Any ideas on how to debug/solve this?Regards, Robert

53914
Stanley_4
8 months ago
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PlayRContributor I
asked in Speakers
Pro-ject debut carbon Sonos edition with Era 300 produces Static

I recently got a Pro-ject debut carbon Sonos edition and i am trying to connect it to Era 300. i followed all the instructions, connected the RCA cable to the Pro-ject provided RCA-Aux adapter and then to the AUX to USB-C adapter provided by Sonos. I can hear the music but the volume is very low and there is a constant static, its a humming sound. The volume of the static noise increases when I increase the volume. I redid the RCA connections, havent connected the ground to anything as instructed. Is there something i can do to fix or could this just be a fault in-built pre-amp?

1362
P
8 months ago
MercinaryPilot
MercinaryPilotContributor I
asked in Speakers
Constant app problems

Hopefully this forum can help improve the uselessness of my Sonos products. I have an Era 100 (recent) and Sonos Play (had a couple of years), and constantly annoyed at the app trying to load and find my system. Then go through the hassle of it finding my system as well as a neighbours. Once selecting my system and it’s working, Alexa and hey Sonos don’t work. Occasionally Alexa does, but mostly not. All I get is Sonos is having trouble connecting to your music provider. Oddly, the Sonos one Alexa works reasonably well, but sometimes plays something completely different to what you asked her to.  I have the S2 app  it didn’t notice any difference is ease of operation. Not impressed by the sound quality either, hoped the Era 100 would be better but apparently not.  Any help troubleshooting would be welcome.

1416
Airgetlam
8 months ago
R
RodMIA33139Contributor I
asked in Home theater
Arc + Move 2 in group

I created a group with ARC and pair of Move 2 but after turning off TV and turning back on I have to reconnect the PairWhat am I not doing correctly 

791
N
8 months ago
H
HamedContributor I
asked in Speakers
installing 5 sonos play 1 speakers

I have 5 Sonos play 1 speakers, each installed for a different room in the house using the Sonos app. Initially, I connected each speaker to the modem with a cable and after introducing all the speakers, ensuring their functionality and sound playback, and assigning them to their respective rooms, I switched them to Wi-Fi mode and connected them to the network. Each of them works correctly. However, the issue is that I can't see all of them simultaneously in the Sonos app. When all the speakers are connected to power, only one of them is active in the app, and I can use it. If I unplug it, another speaker designated for a different room becomes active, but the rest remain inactive. I suspect the problem lies in the way I set them up because I had only one network cable. As a result, I installed each of them separately in the app and couldn't figure out if all of them are active when connected with the cable or not. However, I know that each of them works when connected with either the

603
N
8 months ago
W
Wbiz251Contributor I
asked in Portable speakers
Sonos Move not turning on

This is my 2nd Sonos Move (first one was sent back under warranty) that won't turn on. I can't believe that these speakers are this bad where I've had two in a row stop working after less than a month  I've tried all the factory reset nonsense and it doesn't work Does anyone have a different fix or possible cause of this? The speakers have been kept inside and not exposed to water. 

834117
L
8 months ago
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MaintenanceContributor I
asked in Controllers and Music services
spotify multi

Good morning,Here is my current configuration. A Sonos Connect device connected to an amp (and connected to Bose HPs), and in another room two Play:1 speakers. Can I play different playlists with a Spotify account (one on the connect and the other on the 2x Play:1)? I have a Spotify premium duo subscription. thanks in advance

282
M
8 months ago
OKPARA77
OKPARA77Contributor I
posted in Controllers and Music services
a station i was previously able to listen to

What happened to the Southern Soul Network station. I am no longer able to listen to it?

905
OKPARA77
8 months ago
D
DanninoiContributor I
asked in Controllers and Music services
Unable to browse music - Youtube Music

Hi,I recently bought a couple of Sonos-speakers, having heard a lot of positive things about the brand. I connected them to my YouTube Music-account and everything worked flawlessly, until this weekend.Suddenly I only get a message that says “Unable to browse music” when trying to open my start page or hitlists. I try to google a bit, and after trying to both delete/add account and reauthorize without success I decide to contact Sonos support.Sonos support tells me to try the same old reset this and that, and proceeds to say that there is nothing wrong on their part, I have to contact Google because the issue stems from my account.Google tells me that they don’t have anything to do with the Sonos-app, so I have to contact Sonos support.So what am I supposed to do?? Am I the only one with this problem concerning YouTube Music?

8279
D
8 months ago
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