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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27771 Topics
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MG1214Avid Contributor I
posted in Advanced setups
Is this a useful approach

Thinking about generating more sound pressure level, and hopefully, keeping the sound more “room filling”, in a room about 35 feet long, and about 18 feet wide could I benefit from using 3 pairs of Fives?Currently I have two pairs of Fives along with two Sub Gen 3 and an Arc. I will within 6 months or so be moving into the room that I just described and my vision was to have the third pair of Fives deployed in the center of the room, but I am wondering about the usefulness of doing this? So assuming that when I really wanted a very immersive listening session, if I sat in the middle of this room would I now just have issues with timing? Clearly the speakers closest to me would be the third pair of Fives. I could theoretically put them in another room so that I had a separate volume slider, and I could make them slightly more quiet to blend in with the other speakers more, but would this actually work?Sorry for the odd question. I am hoping there may be a few people who have attempted s

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M
8 months ago
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SteveHoveContributor I
asked in Components and Architectural
BBC not playing

I have a Connect Amp connected to my setup through WiFi. I have a problem playing BBC through this device, it keeps cutting out. I use BBC Sounds, and this is the only radio I have problems with, everything else plays properly. Because of this it can’t be the device or set-up, so what is the problem?

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Airgetlam
8 months ago
A
Anth107Contributor I
posted in Home theater
arcana and hdmi connect

I use an hdfury Acana to solve lip sync issues with my Sonos arc but the arc won't connect if I have other devices connected with hdmi like a blu Ray player.  I have to unplug any other hdmi connected devices and the arc will connect.  Any help would be appreciated.  

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A
8 months ago
Landru
LandruAvid Contributor I
asked in Home theater
Era 300 with playbar

Could a pair of ERA 300s be used in conjunction with the old Playbar and SL 1s plus the Sub to improve the sound in a surround sound situation but not really being part of the surround sound set up, but being set up as another room. I currently have the surroundsound set up as I described above named LivingRoom and I was thinking of adding the ERA 300s as Livingroom1.  Would this work?

1935
jgatie
8 months ago
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JimlsContributor I
asked in Controllers and Music services
sirius xm channels are not showing on sonos app when requesting live channels

In the Sirius XM app, channels do not list. Favorites show and play, but the other channels do not list. I have rebooted the Sonos and the router. It is the same on all devices having the Sonos app. i sent diagnostics 1664276331

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Corry P
8 months ago
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markdtowersContributor I
asked in Controllers and Music services
Paired play one’s starts playing by itself randomly.

I have two play ones paired in the kitchen and a few time I have come home and they are playing music with no body in the house. It also has happened a few times where I have been there and they randomly start playing. It is only this paired play one’s doing it. If I select the speakers in the Sonos app I can see it is playing from Spotify and there is no queue for the tracks. I have then cancelled it playing. 

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M
8 months ago
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rodmcleanContributor I
asked in Controllers and Music services
dropping signal

is anyone else experiencing a conflict between the Sonos signal and BBC Sounds?All other Chanels are working.

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R
8 months ago
R
RyanYuContributor I
asked in Home theater
How to tuning my theater # SONOS ARC + Sub(Gen3) + ERA300

Sorry, My english is not good first.last week, I bought a set of very powerful speakers.I’ve done trueplay & EQ tuning a few times but I cannot hear any sound bouncing from above from any atmos content. (I see the flag for atmos). I feel BOSE 900+700 is more powerfulI need your help and advice. Do I need to cover the kitchen when run Trueplay?​​​​​​​​​​​​​​​​​​​​​​​​​​​​ 

1021
Stanley_4
8 months ago
M
Markie999Contributor II
asked in Speakers
era 100

I have 2x one’s,  beam (gen 1)  and a move (gen1) can I group ( not pair ) a Era 100also would a connect (gen 2) improve my sound quality?  

786
Airgetlam
8 months ago
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jacopo22226Contributor I
posted in Speakers
Problema di connettività Symfonisk

Ciao Community! Sono un grande amante di Sonos. Nel mio ufficio abbiamo diversi Sonos One, così come nei nostri store. Da circa un annetto, ho acquistato Sonos Simfonisk, in collaborazione con IKEA. Di recente, circa 3 mesi fa, mi sono trasferito. Ho una connessione 200 mega con Vodafone di FTTC. Da quando mi sono spostato, Sonos continua a perdere la connessione dopo 4/5 canzoni che vengono riprodotte. All’inizio lo faceva qualche volta, mentre ora sistematicamente. Puntualmente, all’incirca dopo mezz’ora di ascolto, perde la connessione.  A quel punto, sono costretto ad entrare nell’app Sonos e a reimpostare la comunicazione tra lo speaker e il Wi-Fi - e la mia esperienza di ascolto ne risente notevolmente. C’è qualche modo per sistemare la problematica? Grazie in anticipo, JacopoUn grande appassionato amatoriale di musica 

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Airgetlam
8 months ago
A
Anth107Contributor I
asked in Home theater
arcana

I use an hdfury Acana to solve lip sync issues with my Sonos arc but the arc won't connect if I have other devices connected with hdmi like a blu Ray player.  I have to unplug any other hdmi connected devices and the arc will connect.  Any help would be appreciated.  

221
Airgetlam
8 months ago
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stephbhctContributor I
posted in Speakers
Repair/Réparation Sonos site isonatec.com

Bonjour. Est-ce que quelqu’un est déjà passé par le site isonatec.com pour faire réparer un produit sonos ? Merci de vos avis.Hello. Has anyone already use the website isonatec.com to repair a sonos speaker ? Thanks for your opinion….

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C
8 months ago
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jorgeeeeeeewContributor I
asked in Home theater
Seeking Advice on Enhancing My Sonos Setup in a Small Room

 Good day, Sonos community. This is the first time I'm posting here since I recently acquired a Sonos Era 300. I loved its sound and I want to acquire another system, but I have doubts. My bedroom is very small, approximately 2.5 meters wide and 3-4 meters long, literally a square, and I don't know which system would add a plus to my Era 300. Perhaps another identical system or a Sub Mini, what do you recommend? I hope you have a good day.

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J
8 months ago
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PipeCLTrending Lyricist I
asked in Home theater
Problem with sonos beam gen 2 and tv q70t samsung

Hi, what's up? I have a TV Samsung q70t and a soundbar Sonos Beam Gen 2. I have a problem playing content Dolby atmos (Netflix, Amazon, HBO), the sound cuts out every 10 to 15 minutes, less than a second. Does anyone know how to fix this problem?

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P
8 months ago
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everdugocContributor I
posted in Home theater
LG OLED C1 + Sonos Beam

Hi everyone.I have an issue each time when I turn on my TV, because I lost the sound. The Sonos beam is connected to HDMI 2 (eARC/ARC) port, however It seems the TV doesn’t recognize the system. Simplelink on the TV is On and in the Sonos app TV Autoplay is On.The only way to solve this problem now is activate eARC compatibility, TV automatically move audio settings to internal speakers, and then I need to change again audio settings to HDMI and deactivate eARC compatibility in order to beam works.Its important to say the sonos app doesn’t recognize that beam is connected to an HDMI ARC port.Have anyone the same problem and found a solution?

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8 months ago
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YHEContributor I
asked in Speakers
connecting my imac with sonos five

I can play music on my Sonos Five from my iPhone, but not from my computer, even though they are both on the same WiFi network. Why? Moderator edit: changed HiFi to WiFi

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Airgetlam
8 months ago
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Curious GeorgeContributor I
posted in Speakers
Sonos Play 1 component identification

I have a Sonos Play 1 which is missing resistor R526 from the main board (don’t ask!)  I need to know the value of his single resistor to restore the speaker to working condition, which I’d very  much like to do. Does anyone at Sonos have access to the schematics? (Someone must have!) If so, determining the correct value of this resistor should be an easy task, and would not violate any trade secrets.  Alternatively, does anyone have a main board on which they could use an ohm meter to actually measure the value in circuit? Any help with my mission would be greatly appreciated!!  Thank you!

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buzz
8 months ago
M
metrxlContributor I
posted in Home theater
New Arc Sound bar release date??

Does anyone have any info on when the new sound bar is coming out? I’m sure Sonos hasn’t said anything official, just hoping for some decent speculation. Remodeling the crib and I need to make a move purchase soon. 

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jgatie
8 months ago
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BrianJEnthusiast I
asked in Speakers
So - why do Sonos speakers just disappear then?

Listening happily to Paradise on new Sonos 5.  Picked up phone to see who that last song was by and the speaker had gone (but still playing). Both speaker and phone in same room. Really can't bear the thought of yet another IT faff with all that rebooting business. Going next door to my trusty Quad / KEF setup. Why do these things just go? Everything else in the house fine.

3137
controlav
8 months ago
I
ImmyContributor I
asked in Speakers
Weekend away with Era 300 in bluetooth mode / router

Hello. Looking for some advice regarding travelling with Sonos speakers and adjusting network settings versus just getting a Move with the current 30% discount.I'm planning a long weekend away with a big group of 20+ to a rural cottage in the UK.I thought I could take a pair of Era 300s with me and play music with bluetooth connected to my phone - Plex and access to my library / playlists on my NAS at home.I've never used the Era's bluetooth before or taken the speakers outside of my network - I thought you just needed to set up speakers initially on your home network before using bluetooth. I hoped the Eras would work as 'dumb' bluetooth speakers when used outside of your home network, like the Roam does. But reading into this I'm not sure if this is the case.Is it possible to use Era 300 in bluetooth 'offline' or away from your network? Could they be stereo-paired?If not, I was thinking of buying a cheap travel router and using the same network SSID I have at home. I would then plug

3051
melvimbe
8 months ago
K
kingzorn74Contributor I
asked in Advanced setups
Updating from DSM 6 to 7 on my Synology NAS killed my Sonos/Plex integration

My Sonos system used to work with Plex.  I had the Plex software installed on a Synology DS218+ running DSM 6.  I am using Plex for one reason only - to give Sonos access to my entire music collection.  I have some of my music in my Sonos library and the remainder in my PlexMusic library to access on Sonos via Plex.Two weeks ago Synology suggested that I update from DSM 6 To DSM 7. I installed DSM 7.  My current installation is:  Version: 7.1.1-42962 Update 6 After the installation of DSM 7 Sonos stopped working with Plex. I deleted Plex and tried a clean install. I created a Directory on the Synology titled PlexMusic to store my music files.  I put excess files that Sonos can’t see there. I verified that Plex is able to see this library which it has scanned and indexed .  I can view the library in the Plex app running on the Synology. I removed and added Plex back as a Music Source in Sonos. Plex does not work as a Music Source under Sonos.  When I click on Plex I receive the message:

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Bumper
8 months ago
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Ken guineyContributor I
asked in Portable speakers
Roam microphone

Unpacked new Roam today, Microphone and Mic Light not working.Saw that someone had reported the problem previously. Pressed power button for more than 12 secs and then waited more than 30 secs before powering back up.Microohone and light still not working.

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S
8 months ago
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kevpunContributor II
asked in Components and Architectural
Connect with optical out v's Port

I currently have an older Sonos surround system .. soundbar, sub and play 3’s & 1’s. I also have a Connect that I use as a passthrough to a Pair of Devialet Phantoms (Turntable→valve phono-preamp→Connect->optical out->Devialet Phantoms).I’ve just ordered the new Arc, Sub and Era 300 system and was about to click buy on the Port when I realised it doesn’t have an optical output :O I’m feeling suddenly snookered .. what can to do?I don’t want to replace the Connect with a Devialet Arch because I’ll lose the ability to also play vinyl through the Sonos system .. not to mention the trigger automation I’ve configured from the Connect to Phantoms that makes life extremely simple.I don’t even know how to tell what Generation my Connect is.Kev.  

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K
8 months ago
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S.a.n.n.aContributor I
posted in Components and Architectural
Why does my Sonos system turn itself on, playing a random song!?

kind of spooky...

43916157
Airgetlam
8 months ago
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LinelindskovhertelContributor I
posted in Speakers
access to sonos app, but can't login and my device wants me to login with this email

access to sonos app, but can't login and my device wants me to login with this email

483
Airgetlam
8 months ago
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