Your feedback on the new Sonos App

I am a long time user of Sonos across multiple homes and pieces of equipment. I’ve talked many friends into a Sonos system. This new app has me about to purchase a different product and discard my Sonos. I can’t deal with can’t connect error messages anymore. Was this thing tested? Combine that with the inability to contact anyone live at the company. I’ve spent lots of money on sonos and this is what I get. You have got to be kidding. No way to run a business and satisfy your customer

Sorry, jgatie. Good for you if everything is hunky dory at your house after this new app came to town.

It just ain’t so for me, and it seems clear a small army of Sonos users are in the same boat. That’s why Sonos support is overwhelmed; and why the best support usually has to offer is ‘be patient; it’s a known issue; we’re working on it.’

My Sonos playlists are gone. Thus far, Sonos has not provided any assurance I will be able to recover them. I’ve said this before, but the analogy is apt: it’s as though someone walked into my home and burned all of my books. It’s a rather devastating loss.

For two weeks, I could not even create a queue. I could play one track and then had to go back to find and play another. Now that I can actually line tracks up in a queue, I cannot edit a queue, or maintain more than one queue at a time. And intermittently, the app will freeze and disappear my entire queue.

I have three stereo pairs in my home. The app often will refuse to group these three pairs or remove a pair from the active group.

I’m not making this up. I’m not being a MAGA cultist. I have a substantial sum of money and hours of effort sunk into my Sonos speakers and the Sonos playlists I created over the course of years.

All of it was working seamlessly, effortlessly and flawlessly until that sad day when Sonos management decided to unleash a new and fundamentally flawed app on Sonos users. 

One more thing… I did not have autoupdate activated on my ipad and iphone. Nevertheless, I somehow wound up with this new app, essentially against my will. And for a month now, my network security software has been sending me ‘suspicious activity’ notifications that indicate Sonos is attempting to get into my network.

Sorry, but something terribly wrong is going on here. Denying that it’s real and blaming the victims isn’t going to resolve the problem.

I’m at the ten year mark myself and, like you have loved my Sonos system. I’ve even talked others into investing in it. Let’s hope that corporate is listening and will take appropriate action to reverse this. 

I’ve not tried that. But if that’s where my existing playlists can be found, worth a try. Can I do that in safari on my ipad or do I need to fire up an old laptop?

Your playlists never left the building. They were (and are) located in your Sonos boxes. It's just the new app that's hiding them from sight.

I’m not at my desk when I’m in the pool on patio.  I need playlists on my phone as I’ve had for ten years with this product.

No they are not.  I am referring to ‘Sonos Playlists’ that used to be under ‘My Sonos’.  Both no longer exist in the new app. :(.  

And there are not plans to add them back in the new app.  Guess they are lost forever even though they are still stored on the speakers.

I can see my Sonos Play Lists in the App on Android in the Play List section.

Whilst its not on the published list of items planned for reinstatement I think Sonos will be adding editing playlists to the new app eventually.

They're not lost. Just use the Windows Desktop Controller or the Mac App for now.

They are lost for ever on my phone.  Im rarely at my desk when in the pool or on patio.

No they're not. They're temporarily lost and access to them will be restored in the near future, as has been said many times.

Here you go.

It mentions 'playlist editing'. You can only edit a playlist when playlists exist. Me thinks you're nitpicking.