Contributor I

Answered

Please rollback the latest app update

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Is there any plan to rollback the latest app update? The UI is horrible, I can no longer scroll through a song, the volume increase/decrease is horrible! I can no longer add songs to an existing playlist. Also, I can no longer control the app from the lockscreen or the pulldown menu. There are other issues that others have mentioned in the forum as well. Please rollback and fix the issues before releasing.

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J

Jim600Answer

Enthusiast I

Blissfully unaware of this disaster (the updated app), I’m now enveloped in a nightmare from a company that I had trusted and (originally) held in high regard.

I WAS very happy with my dual app setup, with ‘older components’ (still) connected to the S1 app and ‘newer components’ connected to the (previous) “new” app THEN I bought a new mobile phone!

I ‘transferred everything’ from my original mobile to the new one and it seemed to go well until I decided to access my SONOS system(s) only to find that not only have I been ‘auto-updated’ to the NEW app with all the issues highlighted elsewhere but the (still present) S1 app no longer recognises my ‘older system’!!

It originally took quite a while to set-up my ‘dual app system’ but everything WAS working and I was happy but I cannot believe that I’ve now got a ‘multi component’ system that is to all intents and purposes “dead” in terms of what I want and had been working perfectly happily.

No company should have the right/ability to make such a change without offering (previously) loyal customers the ability/option to “go back” if so desired. I just want to have back what I had before and had (originally) paid a lot of money for.

IS ANYONE FROM SONOS LISTENING????

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A

AngB

Contributor II

Cant stress how much I TOTALLY DISLIKE

Sonos now!!

Hate everything about the newest update they've done!
Absolutely gutted! 😟😡

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K

KathyMusic

Trending Lyricist I

Very disappointed in Sonos for releasing an update that is hated by most of the community. They should have known there would be so much to dislike.

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J

Jaybuhner

Lyricist II

Blissfully unaware of this disaster (the updated app), I’m now enveloped in a nightmare from a company that I had trusted and (originally) held in high regard.

I WAS very happy with my dual app setup, with ‘older components’ (still) connected to the S1 app and ‘newer components’ connected to the (previous) “new” app THEN I bought a new mobile phone!

I ‘transferred everything’ from my original mobile to the new one and it seemed to go well until I decided to access my SONOS system(s) only to find that not only have I been ‘auto-updated’ to the NEW app with all the issues highlighted elsewhere but the (still present) S1 app no longer recognises my ‘older system’!!

It originally took quite a while to set-up my ‘dual app system’ but everything WAS working and I was happy but I cannot believe that I’ve now got a ‘multi component’ system that is to all intents and purposes “dead” in terms of what I want and had been working perfectly happily.

No company should have the right/ability to make such a change without offering (previously) loyal customers the ability/option to “go back” if so desired. I just want to have back what I had before and had (originally) paid a lot of money for.

IS ANYONE FROM SONOS LISTENING????

I think they're too busy counting their money from streaming service providers who have apparently lobbied them to destroy any functionality for non-streamed content. This company has lost all credibility and integrity.

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J

Jaybuhner

Lyricist II

Does anyone know of any way to go back to the previous app? Suppose lots of people are trying to figure that out. Why don’t they want us to be able to listen to our own music? Very poor decision by Sonos. Also seems they would be trying to help us know a way to make that work. Also seems to be more a problem with Apple than with Microsoft.

Because they are getting paid by streaming content providers to force people off of their own content. Let's role play:

Streaming Content Provider: We aren't seeing the level of streaming from your user base we agreed to in our contract. Fix this or we are pulling our agreement for Sonos to allow streaming of our service on your platform.

SONOS: OK.

Pretty sure it went something like that.

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C

Chris100

Lyricist II

Interesting read thru comments so far.
I do not like the new app.
The concept of “keeping things simple “ is lost.
Spending way too much time trying to navigate.
Huge disappointment.
Understatement.

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C

Chris100

Lyricist II

Cant stress how much I TOTALLY DISLIKE

Sonos now!!

Hate everything about the newest update they've done!
Absolutely gutted! 😟😡

Agree!!!

I was an early huge Sonus fan. Multiple units throughout my house.
I hate this new app.

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C

Chris100

Lyricist II

I am listening to my Music library on my Sonos speakers using AirPlay in my Music app on my iMac. Only used my Sonos app to tie all my speakers together to play the music. Not perfect but better than being forced to listen to streaming choices that I am not interested in. Still messing around in my Music app to see any other work arounds.

Bingo… I used AirPlay last night. But that is not ideal.
Huge disappointment.

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jgatie

Because they are getting paid by streaming content providers to force people off of their own content. Let's role play:

Streaming Content Provider: We aren't seeing the level of streaming from your user base we agreed to in our contract. Fix this or we are pulling our agreement for Sonos to allow streaming of our service on your platform.

SONOS: OK.

Pretty sure it went something like that.

Nice theory. Except if you look at the terms of the Sonos Music Partners agreement, there are no fees charged to become a music partner, and any service can integrate with the Sonos app for free.

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