New sonos app is completely unusable.

To any user who has successfully downgraded to the old app APK on android, have you managed to keep it from auto updating (despite auto update being disabled)? 

I’ve had it for weeks now. It is unusable to the point of where I’m thinking of replacing my system. My blood pressure is through the roof trying to use this thing.

New version app has rendered by speakers unusable. 

I feel exactly the same. I am on the verge of replacing my entire system. What the hell have they done? What were they thinking? Do they care?

Unusable. I use AirPlay only now. 

I am on the same exact boat. Unless I reboot my router on a DAILY basis (Google Home) the Sonos app is unable to see half of my speakers. I am able to stream via Airplay, meaning something’s gone wrong with the app. 

When using the new app, Spotify always errors out - this update has been horrendous.

The main system I listen to is in my kitchen - two older Sonos Play:1 units and a sub-woofer. AirPlay doesn’t work with them, annoyingly. Spotify Connect works but my main service is Apple Music. AirPlay works on the other, more recent Sonos kit I have in other rooms. So hacked off with it. If I use the App on my older kit, it takes 15 seconds for music to start playing (if it starts at all), 5 seconds to pause it and 7 seconds to adjust the volume. I’ve tried all the recommendations about removing unused services, dedicated WiFi, etc. Everything works perfectly with AirPlay and Spotify Connect so as you say, it must be the dreadful app they’ve foisted on us. You’d think they’d have something to say to us as a community wouldn’t you.

Enough is enough. The new app has junked most utility other than a latency heavy speaker system that thwarts most user controls. 9 out of 10 app commands do not work or are so delayed as to be useless, let alone the disappearance of basic features. Meanwhile, they are trumpeting the headphones because that is new revenue, but it’s also a crowded field that is not really that additive. Sonos’ play is not the same as Apple, Beats, Bose, etc which are largely Bluetooth to mobile, tablet or computer versus home system connected by WiFi. They just invested so much into it, that they figure they can coast on goodwill to bring in new saps while alienating the existing customer base who historically incrementally replaced and upgraded systems and evangelized to others about it being the best home solution by not being tethered to a specific device app. They have also deprioritized other services to try to build their own without having taken the time to create a service worth using. Instead it’s a substandard version of streaming plays that no longer make sense in an attempt to abuse a captive audience who have in many cases invested many thousands into home systems which are no maddeningly frustrating. Now I’m no lawyer, oh wait I am, perhaps it’s time for some shareholder activism and class actions. What say you?

First, my radio stopped working and now for the past two days, the app doesn’t work to do anything. It just spins its wheels endlessly. And now the controller on my laptop is trying to force me to “update” but it’s the only way I can currently use all of my expensive Sonos products and I am not touching it.

SonoS suicide. One software update turns all their products to very expensive crap.

Moderator Note: Modified in accordance with the Community Code of Conduct.

Early adopter and long time advocate here. My system has been reduced to playing local files from my iPhone to the Roam over Bluetooth or just * going back to vinyl. Congrats on your IPO and shame on you Sonos. 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

The speakers are unusable right now - they crash every 15 minutes after the last update and I need to restart them several times a day. Also the app is so slow and buggy that I want to ask how anyone tough that this is ready to be released? Apparently the only options right now are air play or bluetooth. It’s shame that such good product is ruined by software issues to the point that I start to think about selling them.

Sounds like a local network issue causing these problems you’re experiencing. Have you tried a refresh of your network, by unplugging all Sonos devices from power, then rebooting your router? Give the router a couple of minutes to finish loading everything before plugging back in your Sonos. This will force a reload of the Sonos OS and give your system fresh IP addresses, and hopefully resolve both the crashes, and the slowness of your system. 

Failing that, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Are you joking? The forum is exploding from complaints after the new app release. They know the problem for sure, even before releasing the app.

Also I literally unplug them several times a day to just able to listen. I also restart the router each time. It’s clearly software issues.

So, what did Sonos support say, when you contacted them?

And no, I’m not joking, the symptoms you describe are often, but not always, resolved by the suggestion I made. Note that I said not always, which is why I provided the alternative of contacting Sonos. 

Issues are less present in all products I used the past 20 years by having at least some kind of quality control over the software that you release. Clearly, by my experience and what I see in this forum, Sonos hit the rock bottom by releasing this unusable app. I’m also working at the software industry and never seen such failure after Windows ME. Fingers crossed they learned something and are working on some serious software updates.

Dropping this right here…

https://www.techradar.com/audio/sonos-fans-are-turning-to-this-alternative-app-instead-of-the-troubled-official-one

Changed broadband provider and it took 6 hours of trying before my two SLs would connect. Now the app hardly works - if i see ‘Something went wrong’ one more time… it really shouldn’t be so hard to just play some music. SONOS - If I returned the speakers would I get a full refund from the vendor, no matter how old the SL’s are, funded by you?