General feedback and conversation

Sonos really need to consider allowing chromecasting on the Sonos One (Gen 2) This is really limiting android users.   I hope this can be looked into and a software update follow.   Thanks,

The white sonos arc should have white cables as standard the same as the white speakers.It looks ridiculous and having to buy white ones is both a waste of materials and profiteering by sonos on an already expensive piece of kit.shame on you.

What is wrong with this company, really? It was a good software company who started making decent speakers, and years ago the devices were so easy to install, operate.Now, owning a 2000 euro home network, cutting edge Cisco technology, and made it accessible for every ancient and brand new device with PERFECT wifi in every single corner of my house, Sonos DOESN’T work. I owned a series of components from the Play1, Play 5 and connect, which were perfect for the earlier years, then I upgraded to a more expensive setup with separate massive amplifier and so on. So I thought, let’s shop IKEA and I bought 2  Symfonisk’s. I saw on Youtube they were based on my previous favorited Play1’s but boy, how was I wrong.The apps are horrible, S1, S2, WHAT? They show up on both apps, and still AFTER the steps finally asking me to connect back my phone/iPad to my home network (so the app can search for the speakers I guess), bang, no connection, flickering colors, everything.Connecting them with a LAN

 Hi there! Well first of all – sorry, if this feature or function already exists. And if, I’m not able ty find it – then please guide me  I have playlists holding for a few titles to over 3.000. My best guess is that I’m not the only one out there. Playlist containing at big amount music, pod cast etc. across services – that you may no longer use, result in broken “links”, can’t play etc. create frustration and it may usually end up with the playlist is going to be deleted. And Yes… The chaos that is create in my playlists is – by the end of the day, create all by myself. But what if… I could take back the control?   But what if… I could clean my playlist up, the same title appearing more than ones on your playlists, consolidate the titles / music across playlist(s), Service(s) or type of music and move to an existent or a new playlist? That will be something - right?! No - It will be [BiP] awesome :) I hope any at Sonos want to consider my feature request and hope anyone who is readi

Anyone else find that the customer support for Sonos is literally non-existent? I have been on hold for over 2.5 hours… It’s absolutely crazy I have never had to hold this long for anything, without at least offering a call back. And I have a question that needs to be answered today, email option says someone will respond in 7 days….

Just that. Making oldest comments the default is such a bizarre choice for a support forum. 

Sonos,   I feel the rollout of the End of Support for legacy systems was not well executed. I currently own 2 play 5 Gen 1 speakers that I was very happy with. I chose the recycle option to upgrade to the new generation of Play 5 speaker. While I did see the disclaimer to inform me that the speakers would no longer receive software updates, I did not understand at the time, that the speaker would then be unusable in any capacity. At minimum, I thought I could use the Aux input to drive the speakers with an analog signal from an iPhone or iPad. Given these facts and the changing policy about end of support, I feel the users should be given the option to reverse the recycle option. I currently have more than 2 weeks left on my termination date. I would hope that Sonos could create a software update that could reverse the “bricking” of my 2 play 5 speakers. This would go a long way to at least minimize the damage that has already been done to the reputation of Sonos.    

Hi. Is it possible to turn off the “your listening to sonos hd radio...” identification announcements that are played frequently while listening to the “paid” commercial free hd radio service? I’d like interruption free listening, after all isn’t that what I’m paying for?. I don’t need to be reminded about who is providing my radio service, I already know. Thanks! 

Bridge was inadvertently unplugged. Now nothing is communicating so I’m guessing it goes to bridge/wifi. Quick fixes aren’t working. Any thoughts?

I’ve tried calling twice now and keep getting dropped after waiting 30 minutes each time.  

Ok so been trying for 2 weeks to get hold of sales and technical support. Yesterday and day before was on hold for over 2hrs each and didn’t even make it to a person. Emails are unresponsive and so is messenger Support. I notice that this has been a major issue since as far back as 2010. What on earth is going on over at Sonos. They might want to think about employing extra customer service reps. I have already bought 8 exteriors speakers by another brand instead of Sonos and I’m tempted to just laugh off the other parts of the system. It also worry’s me that if I have a issue I won’t be able to get through to technical help at all. It seems they rely on this community of customers to give support which is ridiculous with the prices they charge.    anyone have any advice on how to get hold of anyone before I just give up.   thanks  

I am due to renew my multiple sonos ZP100/120s a couple of play 5s and connects. I have one new AMP and it works ok, sound is better than before. However I am hesitant because I dont know if Sonos will brick hardware in the future. Am I better buying some quality amps to go with the speakers (instead of sonos AMP) and then using an alternative distribution system. It was nice when it was integrated but sound quality always suffered. Is there a better way now, could I even just live with Amazon Shows around the house and use spotify. I feel seperating hardware and network distribution is the way forward after we have seen Sonos’s true colours. To be honest I cant blame them as the old business model wasnt working - however i dont want to sink several thousand into this every few years. help/opinion appreciated. 

It just never works - does anyone else have the same problem ?

I have logged on to Sonos and looked at the ‘Contact Options’ under Profile. Here there are two check boxes: Email  and Sonos App . Both these boxes are unticked. (Perhaps they should be ticked? The interface is not clear.) I have also requested to unsubscribe from Sonos email. However, I am still repeatedly getting Sonos spam in the app and via email. Does anybody know how to prevent Sonos from sending out the SPAM.Thanks for your help.

This is more of a feedback/feature request. After adding some Hi-Res versions of music I already had low versions of in iTunes, I realized when looking the tracks up in a search. The file info is identical both in the Mac Controller and iOS controller. I suggestion, at least, an option to enable an audio quality info option that will allow us to see the file quality, i.e. FLAC, ALAC, Wav, 128mhz, 320khz. Sorry for the long sentence!

Should I put up my Sonos system up on eNay for 1/10 the price before they go bust?  Your system isn’t reliable. Worse is your support now is even less reliable. Some genius guy in IT decided it’s cheaper to have a dumb chatbot who will ask 100 questions and get no answers. Then one tries to call you but I guess Sonos 2 isn’t working because you say you’re busy supporting that. But meanwhile you have no problem pushing new products like the radio. MSO now I have a 4 piece system and only one works. And I guess there’s no one to call and speak to.  Sad when good ideas go bust due to lack of execution. 

Hi, I’ve had my Sonos since about 2006/2007 and have it set up in 3 rooms with the old bridge system, there is nothing wrong with it but I would like to add a couple more rooms. How do I do this with the new system? 

*** off app*Moderator edit to conform with posting guidelines.

A customer called today asking if he was able to change the name of the Alexa voice service in his Sonos  System since his daughter's name is Alexa and every time he calls her Sonos system got active.He said he was able to change it in his other amazon devices because he did and wanted to know if there was a way he could do the same with Sonos.Unfortunately, this option is not able for the Sonos system and the customer suggested doing it since he was not the only one that has the same issue and asked to please put this feedback on the community page.

Is their any Cool Sonos product testing on this Community Sonos products are COOL and mean it because I have Play 5 and  Couple of Sonos speaker's on my SmartTv.they expensivebut100% worth the price I had them for a while and they still look brand new. it would be a pleasure to TEST some TOP CLASS Sonos speakers...

I am having a very hard time getting support to communicate with me!

Hi, I think someone should really check the web site out and how it displays on ultrawide monitors. It’s absolutely shocking and almost unusable, and this is fully zoomed out!  

 Guten Tag ZusammenIch habe mir einen Sonos Port gekauft, da dieser einen Trigger Ausgang hat und Sonos Werbung gemacht hat, dass man so wie bei HEOS einen Receiver automatisch einschalten kann. Nun musste ich feststellen, dass keiner der renommierten Receiver Hersteller (Pioneer, Denon, Maranz, etc) einen Trigger Eingang haben. Gibt es einen anderen Weg, den Receiver automatisch einzuschalten? Der Sonos Support und der CEO haben mir leider keine Antwort gegeben. Sollte dies nicht gehen, müsste Sonos das Produkt zurück nehmen, da es die ausgeschriebene Funktionalität nicht gewähren kann. Ich hoffe es gibt einen anderen Weg. Es GrüsstAlex

Has Sonos ever thought of sending out user listening statistics - similar to what Spotify do?Then providing an option of a playlist using the songs I’ve listened to the most or ones I haven’t listened to for a while?I’d certainly use it - great bit of marketing and use of our data.

I received our ARC recently from a Best Buy online purchase and discovered the power cord was loose -- not remaining in its slot and so the device would not remain powered during the set up. Two days later (because we received it on a Saturday) I called Sonos support and was told to take a video of the cord jiggling to verify my story. I did so while on the phone and the Sonos employee told me a new cord would be mailed to me after my case was referred to the returns department. I was told to expect an e-mail from this department that would ask me to confirm my home address, and that this e-mail would give me the option of PAYING MORE to have this cord shipped faster. Three days later, no e-mail. I called support and was told the employee I spoke to neglected to forward my case to the returns department and so I must wait another 1-2 days for the shipping e-mail; and that (once I confirm my address) the cord would likely arrive in 2 weeks. I was told an expedited solution was NOT avail