General feedback and conversation

I placed my order a few days ago, and it has been sitting in this status ever since.  The estimated delivery date gets moved one day forward every day.

It’s been a while but now the SPAM bots are out in force, over 20 posts this morning alone.  HAve the filters been removed?

I would love it if (Alexa-enabled?) Sonos speakers had the option to announce the title and artist of songs in between them playing. e.g. “That was Eight Days a Week by The Beatles. Next up is Thunder Road by Bruce Springsteen.” This would be SO helpful when shuffling a playlist you’ve never listened to before, or one you haven’t listened to in a while. Plus, for voice-enabled speakers, it would give you an extra moment to decide if you want to skip a song before it starts playing.

Er lidt nysgerrig hvordan, i har sat jeres Sonos arc og sub op, i forhold til EQ og sub lyd. Kunne godt tænke mig at høre hvad i kunne anbefale til en mindre stue

Has anyone else experienced the horrible tech support now that it has been shipped to a third party over seas. It no longer is the knowledgeable friendly professional tech support that in the years of owning a complete Sonos system I have come to know. Now it’s being put on “Mute” till I have to hangup due to no response or a tech that talks so fast they must be on a time constraint to get me off the phone. Then hangs up at the end of a very painful call with no thank you for being a valuable customer or do I have any other questions no Bye--- just hangs up.  Bring it back to the US of A. at least I won't be put on Mute or Hung up on.  

We camp a lot and having the ability to pair two (or more) roams together would be so beneficial. Many of the roam competitors already offer this feature, PLEASE consider this. 

I have owned multiple Sonos products over the years.  I regret this due to the many hours I have had to spend reconnecting Sonos to my network.  I have never had any product come close to the frequency of lost connections or the difficulty of reconnecting.  Half the time I have to involve a Sonos tech or live without Sonos for a while.

I own a professional music studio & production facility… audio is routed through our facility using our Dante network which integrates seamlessly with our existing network switches/infrastructure. Dante is quickly becoming the state-of-the-art, industry-standard for professional digital audio routing & a lack of Dante support for Sonos is the only thing stopping us from going “all in” on Sonos for our general facilities. Dante is Ethernet based, so it should in theory be possible to add compatibility with the Sonos Port via a software update  Also – POE powered Sonos speakers would be A+++ 🙏

Dear All,I have 4 rock speakers Rock Monitor 60-SM  :Impedance : Ohms channel stereo or 4 Ohms mono. Max input Power : 70 watts mono  or 35 watts /channel stereo.How do I connect rock speakers wire to Sonos Amp?Please share with me how I will do preferred wiring diagram.Thank you 

We bought a new Roam for our home that already has 7 other Sonos devices. We are a longterm user of Sonos equipment and have been very supportive over the years. We have found out the new Roam will not work with legacy equipment in the network. I was told it would need to create a new network, an S2 network for it would operate. Clearly a huge departure from the concept of buying devices which all will work in one network … if you want all the rooms to have the same music, not problem; well not anymore for legacy users. I was told I had two options, a new network, upgrade old equipment and of course return the new Roam. The new network doesn’t work well for us. An upgrade of the range of $2,000 Cdn seems unbelievable, we get nothing new, same music as we use to have. Only a couple years ago the CEO of Sonos stated that he had heard from the legacy users, we respected that we were there in the beginning years. He stated he would keep the “two operating systems” to accomodate the legacy

I will never buy sonos again.I do not need a police gear that decide what I can or cannot listen through the gear that I bought.Nor buy a device that, one day, decide to stop to get connected to my wifi. And then, while wired connected, then stops working from one day to another with no change.Sonos = planned obsolescence.The sound is good yes. That is all ! The only positive point.The gear will go to trash ! I have no time to reconfigure it from scratch when I want to stream a song.You are a great rogues band. Congrats dude.I know you do not care because you have no respect for anyone and anything, people neither the planet. We start not carrying much about sonos and sonos like companies either.

This is getting very annoying. Do not force reboot my PC after updating the S2 controller. At least have the curtesy to inform or ask me. 

Hi, Owner of a Sonos Arc, would be usefull to be able to schedule on/off for speech enhancement & night sound. This will avoid to active them manually when kids are sleeping, and to forget to remove it at the end of the movie/night.

My play 5 needs returning for a replacement, got a email saying I would receive a label within 1 day… it’s been 6 now. After numerous emails I still an yet to get a response.. what has happened to the customer service? The technical guys are awesome but Sonos are being seriously let down by the returns!!

 its way past time am I right? Whos with me?

TL;DR: support for controlling Sonos system through mobile app, without local Wi-Fi connectionContext:I have a Sonos systems in both my home and the production facility I work out of.All of our Sonos devices are hardwired to the local networks, as are most of our internet-connected devices since we have a gigabit network & they need an optical connection to take advantage of that.Because of this, I prefer to keep my mobile devices off Wi-Fi since my 5G cell coverage on my phone is actually more reliable.Since the Sonos devices are connected to the internet anyway, why am I unable to control them from anywhere? Why do I have to be on the local network?

I considered buying my two adult kids a new Sonos Roam each, but these speakers are designed to last only a few years, because the battery is not replaceable. Sonos, you need to be a responsible global citizen. We cannot keep polluting this planet the way we have been, particularly over the past 50 years - the period of turbo charged, rampant consumerism. You can change the design - allow simple battery replacement; and make the speaker, all your speakers, fixable. If the water resistance goes out the window, so be it.Market your environmentally friendly credentials then. Put people and planet before profit, and you, and all of us, will profit in the long run.

Hi I am about to purchase SONOS ARC with sub and two rear speakers. Just wanted to make sure that it will be compatible with my Samsung 65’ inch series 7 Model RU7100.If anyone has feedback and experience on that will be highly appreciated as it is quite a bit of investment.It has 3 hdmi ports with one of them showing HDMI ARC if that helps. 

15+ Sonos devices, all hard wired. 10 of which are the newest Sonos Amps. The connection to LiveXLive is suddenly broken. No issues with the LiveXLive app itself or LiveXLive in a browser. Just wanted to report this, in case this roots with the Sonos UI. Thanks!

Hello,I’ve noticed a few moths ago that crossfade doesn’t work anymore, whatever the streaming service I use: Qobuz, Bandcamp, SoundCloud…My setup:Sonos Connect (2nd generation) Sonos OS: S2 App version: 13.4.1 Hardware version: 1.17.5.5-2.1Could someone help me fix this?

I’m new to Sonos- just installed a white ARC and will be receiving a white sub this week. A pair of white One SLs are in my future as soon as they are available.Something that bothers me on the white sub is the black donut on the openings. I would prefer it to be the same white as the cabinet- or even some color that works well in my room. I would love to have that  magnetically attached along with a rainbow selection of colors to allow for some customization on the sub.I know vibration is an issue, and I know black was likely chosen to blend with the inner drivers area inside the opening- but in black it looks to me like the sub’s guts are prolapsing out instead. I could even see changing the donut color for seasons or holidays. Think “Apple Watch band”. And think extra revenue!Thanks!

When the Internet connection is broken somehow and I hear the sonos alarm sound instead of the radio sender or the playlist I originally wanted to hear I have the following feature request: Pleased make, that the alarm sound automatically switches to original sound when the network connection or Internet access is back. Thanks four your attention

hi, only one phone can connect to sonos one sl? other phone cannot connect ?

I have a living room TV/Music setup with a Beam and 2x Play One’s that’s connected as “Living Room”.  I also have a turntable connected to an AMP within the same room of the house that I have setup to autoplay with the “Living Room” speakers.I’d like to have the option to control the “Living Room” volume from the AMP’s touch controls without having to walk across the room to adjust the touch controls on the speakers or to have my phone near me. 

I successfully paired my comcast remote to control playbar volume, but every time I raise or lower volume, I get an annoying white symbol that pops up, like the ends of a cable. Any fix for this?