Ace Headphones - no system integration !!

The headphones themselves could still be a solid product though.

But they’ve tarnished their reputation and pissed a lot of customers off along the way. There are still multiple threads here with people who can’t connect their newly bought sonos unit. Seems like an avoidable disaster.

I own like 30 shares, and I up around $80 since I bought them.  It’s basically just entertainment, not a real investment, so I don’t really watch it closely.

Many were claiming that Sonos was over during the S1/S2, with there always being some contingent who claimed Sonos was over because this reason or that.  In regards to the Echo success you referring to, I always thought that was viewed as a missed opportunity, more than a mistake.  Sonos did not see that voice control would grow the market as much as it did and did not get in early enough.  I think you could argue that Sonos could not have grown the market on it’s own if they had adopted voice control themselves earlier.  Even though much of voice control is music, smart home control and general information is needed and something Sonos wasn’t and still isn’t prepared to deliver.  Anyway, I think Sonos didn’t really lose a lit of business before voice control, but they did not get the sales bump they could have if they got in eariler.  That’s my recall of it anyway.

You will see some Macfarlane talk back in the day where he refers to the Echo success as a loud wake up call, and letting people - even developers - go was to reorient the company as a response to a perceived existential threat - call it missed opportunity or mistake. But the point I am making it is that the user experience of Sonos was not affected at that time in the manner it seems to have been just now. Customer service did go downhill, but that happened over time, so people got used to that as a gradual decline.

This response on the other hand is one that suggests a bigger threat that Echo was then, and I can only speculate as to what that threat just now is, and the fall in units sold may be being perceived as such. 

This is just speculation, which is why I said - time will tell.

TruePlay tuning is not working with the latest app version 80.01.11

Why would I ever consider buying a new Sonos products with their arrogant CEO telling us we need to adapt to their crappy new app update with zero features?

1 STAR RATING PLEASE.

LET THEM SUFFER

I’m extremely disappointed. I’ve been looking forward to the release for ages and couldn’t wait to get them ordered. I thought I was missing something as I can’t believe Sonos would do this, they’ve eliminated the massive advantage I thought these headphones would give. A 100% dealbreaker for me. 

THE ORIGINAL IDEA.

MULTI ROOM N MUSIC COLLECTION!

NOT HEADPHONE. ITS PERSONAL AUDIO!

PLS VOTE 1 STAR!

I have to agree with the comments posted about this being a miss/fail.
TBH - I would have been just about satisfied if I could stream everything via the Sonos app on my mobile to the headphones in order to access the ecosystem.  It would enable me to walk around the house and listen - or listen without locking out an Arc soundbar.  With this product as described, I must access the source streaming services via the source apps to gain access to my music (an recreate Sonos playlists).  Bad user experience.

Agreed. What a total failure...App is bad and now useless headphones...i remember sending a request for this new product to Sonos in 2003 while they were asking about what Sonos can improve...i guess: nothing. I am totally disappointed!

I am not sure if technically they can how'd the software later.