No integration with my Sonos system !!!!!!!
We’ve all been waiting for headphones we can add to our Sonos systems like any other Sonos speaker product.
These new Ace headphones are just fancy bluetooth headphones - no better than Sony or Bose.
First the app upgrade disaster and now headphones that won’t work as part of an existing Sonos system.
Ridiculous!
It’s a “no purchase” from me!
I guess there is the case too, where a high quality Apt-X HD/Lossless BT long range Transceiver can be used with a Sonos Port too, such as the Fiio BTA30 Pro - that will provide the ability to playback Sonos Radio on the Ace headphones. So it’s going to be doable, at least for Home use.
How much is a Port again? Plus 140 for the fiio, and all the extra wires and plugs. Hmmm?
Port is only $449 in my local currency. For me adding a port for aptx and an Arc for tv listening would not be something I would be willing to do
. I’ll stick with my current setup, but if you go this route please let us know how it works for.
Ah okay - I have the Port and the Fiio BTA30 Pro and a 1Mii B03 Pro already — I use those with my existing Sony headphones - the only issue is I do not have Snapdragon Apt-X lossloss and the Ace is the first step towards that, but it’s not my primary reason for getting Ace anyway, but ‘Yes’, I’ll certainly let you know.
Port is only $449 in my local currency. For me adding a port for aptx and an Arc for tv listening would not be something I would be willing to do. I’ll stick with my current setup, but if you go this route please let us know how it works for.
Also a Port/transceiver it’s not for TV listening, why would anyone do that, for obvious reasons? That’s where the Ace does seemingly come into its own with TV SoundSwap using a long press on the ’content’ button as outlined in the documentation. It’s likely using an ad-hoc 5Ghz connection similar to HT surrounds. It explains why the FCC filing shows that Ace has 2.4Ghx/5Ghz adapters onboard, or did I misread that filing?
Well, yes of course, you can.
However, I did believe that Sonos offered an integrated coherent audio experience. They seem to have ditched that now. Maybe investing time and resources into making their speakers chromecast enabled would have been money better spent.
On your argument, what advantage does Sonos then have over alternative speaker systems for other audio sources - just Bluetooth or cast from the native app on your phone. Probably even more viable given the Sonos-Google grouping spat has now been decided in Google's favour.
What, Sonos won the Apoeal on May 4th 2024?
Hmm... Another report this week (now lost in the morass of Internet guff) claimed the grouping device issue had gone in Google's favour.
Who knows? If you attempt to read the Justia article, you really wonder if all that effort and performance by so many participants is a just and honest way for humans to earn a living. Talk about the US being a litiguous society!?
I guess there is the case too, where a high quality Apt-X HD/Lossless BT long range Transceiver can be used with a Sonos Port too, such as the Fiio BTA30 Pro - that will provide the ability to playback Sonos Radio on the Ace headphones. So it’s going to be doable, at least for Home use.
How much is a Port again? Plus 140 for the fiio, and all the extra wires and plugs. Hmmm?
Port is only $449 in my local currency. For me adding a port for aptx and an Arc for tv listening would not be something I would be willing to do. I’ll stick with my current setup, but if you go this route please let us know how it works for.
Ah okay - I have the Port and the Fiio BTA30 Pro and a 1Mii B03 Pro already — I use those with my existing Sony headphones - the only issue is I do not have Snapdragon Apt-X lossloss and the Ace is the first step towards that, but it’s not my primary reason for getting Ace anyway, but ‘Yes’, I’ll certainly let you know.
I was directing my comment at the other poster who was wondering how much Port costs. I figured you already own at least 1 
I don’t think I can hear the difference between good lossy and lossless but I get going to extra lengths in pursuit of better sound.
I would have bought these if they integrated with Sonos system speakers -- but no sale on the present spec. Why would I buy these rather than --say --Sony ? Come on sonos you can do better than this.
I was directing my comment at the other poster who was wondering how much Port costs. I figured you already own at least 1 I don’t think I can hear the difference between good lossy and lossless but I get going to extra lengths in pursuit of better sound.
Oh okay - no my ‘old’ ears are fine with 16/44 audio so the higher quality is probably lost on me, I guess. But as I mentioned, it’s not my main purpose for getting Ace - I want it for the TV SoundSwap and Spatial ‘head-tracking’ features referred to in the press articles. I am hoping that will be really good and just so much more convenient than the rigmarole I have to go through now to switch to using my TV with headphones… ‘bonding’ the headset to the Soundbar at the press of a switch on the headset just sounds like a ‘cool’ feature to me. How well it works however, remains to be seen.
I would have bought these if they integrated with Sonos system speakers -- but no sale on the present spec. Why would I buy these rather than --say --Sony ? Come on sonos you can do better than this.
Perhaps because they support Qualcomm Snapdragon Sounds "lossless" audio might be a reason for some to buy the Ace…
I just want them for TV SoundSwap as mentioned in my previous post.
I guess there is the case too, where a high quality Apt-X HD/Lossless BT long range Transceiver can be used with a Sonos Port too, such as the Fiio BTA30 Pro - that will provide the ability to playback Sonos Radio on the Ace headphones. So it’s going to be doable, at least for Home use.
How much is a Port again? Plus 140 for the fiio, and all the extra wires and plugs. Hmmm?
Port is only $449 in my local currency. For me adding a port for aptx and an Arc for tv listening would not be something I would be willing to do. I’ll stick with my current setup, but if you go this route please let us know how it works for.
Ah okay - I have the Port and the Fiio BTA30 Pro and a 1Mii B03 Pro already — I use those with my existing Sony headphones - the only issue is I do not have Snapdragon Apt-X lossloss and the Ace is the first step towards that, but it’s not my primary reason for getting Ace anyway, but ‘Yes’, I’ll certainly let you know.
I was directing my comment at the other poster who was wondering how much Port costs. I figured you already own at least 1 I don’t think I can hear the difference between good lossy and lossless but I get going to extra lengths in pursuit of better sound.
Aptx is not really an issue for voice. There's no doubt that Sonos has 2 USPs - the tightly integrated plug'n'play device ecosystem with good quality sound, and then the widest offering of music and media sources (far surpassing competitors).
It seems they are in grave danger of trashing both - departing from the core ecosystem, and then releasing software which currently makes access to music services either impossible or at best is a fathomless lottery whether it works.
Not a good situation to be in, I venture.
Sonos was also viewed as reliable and easy to use. This seems to have gone out the window as well. Trust takes years/decades to build, but literally days to completely trash.
Little doubt the new Sonos App is here to stay and I’m sure it will improve with age. I like to keep my glass ‘full’, rather than ‘half empty’. Not that I’m currently having all that much trouble with the new App anyway.
Unlike many others, it seems …it does happily play all my MSP services and local library tracks to any/all my speakers. (Gosh even I’m now getting sick of mentioning these things and posting videos and screenshots etc. but it’s certainly true for my Home setup here).
Little doubt the new Sonos App is here to stay and I’m sure it will improve with age. I like to keep my glass ‘full’, rather than ‘half empty’. Not that I’m currently having all that much trouble with the new App anyway.
Unlike many others, it seems …it does happily play all my MSP services and local library tracks to any/all my speakers. (Gosh even I’m now getting sick of mentioning these things and posting videos and screenshots etc. but it’s certainly true for my Home setup here).
Yes we know it’s working well for you Ken.
It works for me - I just detest the aesthetics and the jumbled layout - clumsy design.
Little doubt the new Sonos App is here to stay and I’m sure it will improve with age. I like to keep my glass ‘full’, rather than ‘half empty’. Not that I’m currently having all that much trouble with the new App anyway.
Unlike many others, it seems …it does happily play all my MSP services and local library tracks to any/all my speakers. (Gosh even I’m now getting sick of mentioning these things and posting videos and screenshots etc. but it’s certainly true for my Home setup here).
Yes we know it’s working well for you Ken.
If only the app worked as well for everyone as it does for Ken 
One thing that I’m pretty sure of is that when it says “system not found” it actually means “searching for system”.
Whenever I see messages saying my system is broken I’ve been ignoring them and restarting the app until the system shows as working.
This makes the user experience rubbish but I seem to have avoided losing speakers and other major problems.
It works for me - I just detest the aesthetics and the jumbled layout - clumsy design.
I like the aesthetics. I like the new home screen. Don’t like the missing features, the extreme lag, the “something went wrong” messages.
Little doubt the new Sonos App is here to stay and I’m sure it will improve with age. I like to keep my glass ‘full’, rather than ‘half empty’. Not that I’m currently having all that much trouble with the new App anyway.
Unlike many others, it seems …it does happily play all my MSP services and local library tracks to any/all my speakers. (Gosh even I’m now getting sick of mentioning these things and posting videos and screenshots etc. but it’s certainly true for my Home setup here).
Yes we know it’s working well for you Ken.
Just a little slow in some places, but it works to play all audio on my speakers - and of course I (and everyone) acknowledges it needs improving. I’m confident the new App will improve too, with age. I’m perhaps more patient than some others, but I’ve also not faced the problems that some have, such as (not an exhaustive list):
i have every sympathy for those that have these issues and ‘yes’ they each need support/help but many voices are being drowned out here because of others posting stuff (sometimes repeatedly) about missing features or complaining the App is slow - that’s not going to solve anything - we all know those things already.
Some users need to let through those who genuinely need help to get their system working. Then wait for the new App to improve with each new update.
There are many other Apps that can be used for music playback on Sonos, without even opening the new Sonos App once their products are up and running on the local network.
Also there is absolutely nothing wrong with Sonos hardware - the build and sound quality is excellent and I’m sure the Ace will be of the same high standards too.
“Some users need to let through those who genuinely need help to get their system working.”
People posting the same thing over and over is a side affect of making some of your users angry by taking away features and releasing a very buggy app.
Sonos could create an accessibility sub community, or app bug or complaint specific sections. improve the search, combine threads, pin helpful threads with solutions to bugs.
Asking people to not post or self moderate is not realistic imo. But Sonos has the tools to deal with it if they choose.
All I can say
You should then get the controller up and running within seconds… all being well.
It takes around 7s to load up my Home-screen with 18 MSP services (including local library) and 10 Sonos rooms (25 products) all running on a WiFi-6 AX WiFi network … I don’t choose to wire anything Sonos, apart from the NAS box.
Also there is absolutely nothing wrong with Sonos hardware - the build and sound quality is excellent and I’m sure the Ace will be of the same high standards too.
I think this is the point that is missing in the “confusion” Sonos have broken the App that we use to manage and configure our systems but as far as I can tell the speakers themselves are still fine.
This is the base assumption that is driving my don’t believe it when the app says my system is broken approach. I’m trusting that my speakers are still correctly configured from before 7th May and I’m not going to change anything with the App until I am 110% sure it is working.
In short I’m assuming the app is wrong not my speaker configuration and have zero trust in the app for anything more than selecting and playing music.
All I can say
You should then get the controller up and running within seconds… all being well.
It takes around 7s to load up my Home-screen with 18 MSP services (including local library) and 10 Sonos rooms (25 products) all running on a WiFi-6 AX WiFi network … I don’t choose to wire anything Sonos, apart from the NAS box.
As things stand I think people need to be careful about assumptions on what else might be wrong. Troubleshooting a WIFI that was working with the old app would be a last resort in my book.
The app has clearly introduced a new variable because of the Cloud integration and my guess, and it is a guess, is that some of the improvement we have seen is down to Sonos adding processing capacity to their Cloud servers.
Unfortunately patience, something I lack, is the key here because we need Sonos to fix the critical bugs, add the missing features and optimise the code. They will most likely be iterating in that order so performance will always be last on the list. There is no reason why the App cannot perform at least as well as the orange one but it will take time.
All I can say
You should then get the controller up and running within seconds… all being well.
It takes around 7s to load up my Home-screen with 18 MSP services (including local library) and 10 Sonos rooms (25 products) all running on a WiFi-6 AX WiFi network … I don’t choose to wire anything Sonos, apart from the NAS box.
Oh I get a controller working within seconds, except it’s Sonosphone not the new app. The Sonos app when it works loads quicker than the old one for me, but it isn’t reliable yet (for me).
If it takes 7! Seconds for your app to load you should check it out SonoPhone or your network.
All I can say
You should then get the controller up and running within seconds… all being well.
It takes around 7s to load up my Home-screen with 18 MSP services (including local library) and 10 Sonos rooms (25 products) all running on a WiFi-6 AX WiFi network … I don’t choose to wire anything Sonos, apart from the NAS box.
As things stand I think people need to be careful about assumptions on what else might be wrong. Troubleshooting a WIFI that was working with the old app would be a last resort in my book.
The app has clearly introduced a new variable because of the Cloud integration and my guess, and it is a guess, is that some of the improvement we have seen is down to Sonos adding processing capacity to their Cloud servers.
Unfortunately patience, something I lack, is the key here because we need Sonos to fix the critical bugs, add the missing features and optimise the code. They will most likely be iterating in that order so performance will always be last on the list. There is no reason why the App cannot perform at least as well as the orange one but it will take time.
Yeah anecdotally it seems that when the app fails for me it’s paused due to waiting for some web content to load. I’m waiting out updates in the hopes Sonos fixes or adds cloud capacity or whatever.
Yeah anecdotally it seems that when the app fails for me it’s paused due to waiting for some web content to load. I’m waiting out updates in the hopes Sonos fixes or adds cloud capacity or whatever.
Makes me wonder if those people who are having most issues with the new app are also those with less than stellar Internet connectivity.
I'm not the best example for a heavy Sonos user (Arc, Sub, and a pair of Ones is the scope of my system), but I do have Gigabit Internet. I wonder if that is playing a part in why I have no connectivity/lag issues with the app?
Yeah anecdotally it seems that when the app fails for me it’s paused due to waiting for some web content to load. I’m waiting out updates in the hopes Sonos fixes or adds cloud capacity or whatever.
Makes me wonder if those people who are having most issues with the new app are also those with less than stellar Internet connectivity.
I'm not the best example for a heavy Sonos user (Arc, Sub, and a pair of Ones is the scope of my system), but I do have Gigabit Internet. I wonder if that is playing a part in why I have no connectivity/lag issues with the app?
It’s not just the speed of the internet it is the speed of any processing done in the Cloud.
Given the way that the new App was rushed out there is a very good chance that they did not get the capacity planning right for the services.
Another area where we need to wait for Sonos as they will have access to all of the data points required to make this better.
Yeah anecdotally it seems that when the app fails for me it’s paused due to waiting for some web content to load. I’m waiting out updates in the hopes Sonos fixes or adds cloud capacity or whatever.
Makes me wonder if those people who are having most issues with the new app are also those with less than stellar Internet connectivity.
I'm not the best example for a heavy Sonos user (Arc, Sub, and a pair of Ones is the scope of my system), but I do have Gigabit Internet. I wonder if that is playing a part in why I have no connectivity/lag issues with the app?
It’s not just the speed of the internet it is the speed of any processing done in the Cloud.
Given the way that the new App was rushed out there is a very good chance that they did not get the capacity planning right for the services.
Another area where we need to wait for Sonos as they will have access to all of the data points required to make this better.
I don’t think it’s speed of the connection as it isn’t a large amount of data.
I don’t think speed (within reason) is the most important thing, I can live with the speed of the new Sonos App as it stands right now.
In fact if I don’t fully close the App and just background it instead, then the App launch-time is mostly irrelevant, as it’s then ready to go almost straightaway.
My local library play/pause is near instant too.
Just some of the MSP service connections/navigation, need speeding up a bit - waiting say two seconds for the music to start after pressing the play button, could be faster (I think), but it’s not a priority. Although my Amazon Music/Player App, which is similar to the new Sonos App, is really quick in this regard, by comparison.
Include the missing features, some improved screens for the Tablet controller and sort the various bugs mentioned and I’ll be more than happy. It’s just not all going to happen overnight, so I can’t see the point in ‘banging on’ - it’s not likely going to change the overall outcome.
It might perhaps prioritise some of the work for the Sonos Engineers, like ‘voice-over’ features for some users (rightly so) and address what many ‘collectively’ see as important features, but I don’t think that Sonos will backtrack, nor include support for old library sharing protocols etc. It’s why I’m just going to wait patiently and see what happens.
Meanwhile it’s truly a shame that those who need genuine support just to get their products installed and working are being ‘drowned out’ from being heard, by those (repeatedly) complaining about the ‘same’ things that we ALL know about already.
None of these things will deter me from getting the Sonos Ace by the way… which is what this thread is about. I’m not yet sure how the Ace will fully integrate with the new Sonos App, but we shall have to be patient there too and wait and see.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.