Fix & Optimize

I have changed between Alexa and Google Assistant on my Ones about 4 times. All of the “fixes” from all the forums aren't working. I have tried EVERYTHING. Alexa just stops when it’s time to play the news and Google Assistant says “I don't understand”. Is there and update coming from Sonos to fix this anytime soon? 

Just an update concerning the new Beam Ultra.  This was a replacement for a playbar with a sub gen 1and 2 play 1’s as surrounds.  The beam sees and connects to the sub but after many resets, a long AI conversation and then eventually getting connected to a human, it turns out play 1’s as surrounds are not compatible with the beam ultra.  that’s a real pity but something to be aware of.  David 

How do I delete one of the living room zones?

These are my personal opinions.The Ace Ultra is a definite upgrade over the original Ace with a few stipulations. The overall sound and some other features are improved; but not to a point that the original Ace is a throw-away. ANCBetter; however, I still prefer my Apple AirPods Pro 3. There’s a logical reason why I pick the Apple AirPods Pro 3…which is in-ear (Apple) vs over-the-ear (Ace Utlra). The former provides a tighter seal as one would expect. Finally, I wear glasses which works against the Ace Ultra providing the same tight seal as my AirPods Pro 3. That said, the average non-eye glass wearer should find the ANC on the Ace Ultra comparable to other high-end ANC headsets; if not slightly better.Transparency/Aware modesUnchanged.TV Audio SwapHandled in much the same manner as does the original Ace. So basically, un-remarkable.Spatial AudioReproduction is excellent and better than the original Ace. I used the scene in movie Sinners where music from past, present and future are me

Something has clearly changed in the Amazon Music → Sonos integration in the past 2 months, and it’s breaking the way many of us use Sonos.I have multiple Amazon Music playlists with 500+ songs. For years, Sonos handled them without any issue: Sonos S1 loaded full playlists. Sonos S2 loaded full playlists. The Sonos Windows app could load all 500+ tracks, even when mobile apps had limits. Now, suddenly: S1 loads only 300 tracks. S2 loads only 225 tracks. Anything beyond that simply disappears from the queue. The Windows app no longer bypasses the limit. This is not an Amazon Music problem — the playlists are complete and playable everywhere except Sonos. It’s not a device problem — it happens across S1, S2, and Windows. It’s not a user error — I’ve tested multiple playlists, multiple accounts, multiple devices.I’ve contacted Amazon support. No solution. I’ve tried third‑party apps. No solution. I’ve searched the forum. Only scattered complaints, but clearly the issue is new a

I have an older Sonos system that uses the S1 app but I cannot log into the S1 app despite being able to log into the S2 app (which tells me is incompatible with my system) as well as the sonos website. I have my Playbar and one of my Play:1 external speakers both connected from the initial setup when I first got the system but the S1 app does not allow me to log in to “access more features” such as reconnecting my other Play:1 external speaker which has been disconnected for some time now and nothing seems to allow it to reconnect other than the S1 app.  

I have a Beam Gen 2 connected to a Sony BRAVIA XR-48A90K. About 90% of the time when I turn the TV on it does not detect the Beam and reverts back to the built-in speakers. If I go into the TV settings and change the output to Audio System it starts working. Is there something I can do so the TV reliably detects the Beam when I turn it on?

I have the arc ultra soundbar positioned as recommended by Sonos in front of tv to the correct measurements.I find that the volume level constantly drops while watching certain programmes especially music programmes where either the vocal or soundtrack is lower and the balance never seems right.i have tried various settings and I can’t find a good balance.the hdmi lead connects to the e arc port and the tv is an lg55 ultra hd model which is about 5 years old.i have tried tru play and adjusting the eq settings but to no avail.any advice would be welcome.

System worked until router replaced/upgraded now cannot use alexa - access my personnel music or radio stations - re booted sonos and alexa - doesn't always recognise anything - have also rebooted router several times - router is accepted and works with tv - tablet - phones etc -- really at a loose as to what next - did think about cancelling sonos and alexa and re joining but fear they may not accept as email seen as already on record -- does any one have some advice please

I’m thinking of buying a cinema sound sofa which runs of blue tooth. Will my Sonos still work if I Bluetooth my tv to my sofa?

I have an Arc, Sub Mini and Era 300 pair in my living room, and sometimes when I’m playing music through the Sonos app, it would be really great to throw something on the TV for visuals, but if I turn on the TV it will stop playing music and take control of the soundbar to output TV audio. Is there I way to temporarily ignore that, as if I had unplugged the HDMI cable? or if not can that please be a feature request?

I’ve just bought an Apple Watch and am testing the Lyd for Sonos software which works on the watch whilst I am still in the 14 day trial period. I find when I search for an artist or music I have in my Music Library the Lyd watch software is returning no results in my Music Library. Music is indexed and resides on my NAS wired directly to my router. All and any ideas to resolve gratefully received!

There is a small issue with the ACE ULTRA I just received. It’s up to date to begin with (latest firmware).When I listen to music using USB C on my Mac, when I take off the headset to put on the table, the music does not stop. When I put it back on my head, the music is paused.Anyone experiencing the same issue?

I updated my SONOS App on Wednesday.  It had obliterate my library. Here is the version I am running. Sonos OS: S2Version: 17.2.6 (build 86878270) I have tried re-adding and now get permission errors.  I had this same issue on February and spent hours on phone with SONOS support.  I ended up resolving issue on my own. I ma not having any luck this time.   Has anyone else experienced issues and what is resolution to correct permissions.  I have checked permissions and administrator, and everyone to set to Read/Write.  Sonos is added under Local Network with full disk access.   

Hello all,At some point I uploaded my music library to what was Google Play Music, which was ported to YouTube Music because Ens***ification.Those thousands of songs are accessible within YouTube Music’s app on my Android, but when I try to access them to play on Sonos I see only the ‘A’ albums and a few ‘B’’s.Is this a known fault with bands of lab-coat-clad boffins hard at work on a fix?Thanks and happy weekend to those who observe. 

  my patience is quickly running out. This happens almost daily.  What’s the solution?I am so frustrated with it. I’m close to sacking it off and replacing my entire system - and I have a lot of speakers across the house, which is pointless if the app doesn’t work!!!  

In my small living room I currently have a beam gen 1, two play5’s and a gen 2 sub. In another room I have two era300. Would it be sensible to swap the 5’s for the era’s or is it best to leave as is. Was also wondering if it would be worth upgrading the beam to the latest version. Any advice would be appreciated.

Why do my Move2 not work like my erra 300 surrounds. I get a lot of dialog that should come from the center through the Move2 pair. I’m using E Arc and Atmos. My other system of the arc ultra, sub 4 and rear erra 300 works perfect.

I received a Sonos Move 2 for Christmas, and unfortunately it has been one of the most frustrating technology purchases I have made.Let me be clear: the hardware is beautiful. The design is excellent, it looks fantastic and the sound quality is very good. If I were reviewing the physical speaker alone, I would have very little criticism.The problem is everything that is supposed to make the speaker work.The Sonos app is unreliable and buggy. I regularly have problems connecting to the Move 2, and I have experienced problems with both Spotify and Apple Music. Trying to play music that is already in my Apple Music library, rather than music streamed directly from a service, has been particularly frustrating.I have spent an extraordinary amount of time trying to connect the speaker, get the app to recognise it and get music playing. On several occasions I have had to effectively factory reset the speaker to get it working again. I spend almost as much time trying to get the Move 2 working

Hi,  my Beam Ultra is on the way,  I currently have the Beam gen 1,  along with surrounds and Sun Mini,  do I need to remove the surrounds/Sub or is it ok just to unplug my old Beam then add the Ultra to 'existing set up'. Don't really want to do a complete fresh set up  

Like the title says, I have “Feel Good Piano” saved in my Spotify library. I don't have “Gentle Classical Piano Mix” saved in my Spotify library. But despite telling it to “play Feel Good Piano”, it will always play Gentle Classical Piano Mix”, on Spotify no matter how specific (or a-specific) I make the command. The only way to get it to obey is to tack on “on Spotify” at the end of my command. Which makes no sense, since both playlists are on Spotify. And no, neither playlist is in my Sonos favorites or anything.

I see a thread from two years ago regarding adding a mic mute feature for the Ace during phone/teams/zoom calls.Is this feature in the works? That's definitely a requirement for anyone taking or placing calls on the Ace or Ace Ultra.

I have a sonos system, two sound bars, a number of Roams, one of which stays plugged in, and 5 or so Symfonsk from Ikea speakers.here lately, when I open the app, it will only show the source that I last used, if the tvs are on they don’t show up until I delete the app from my apple device and reinstall it!  any ideas why?

Hi everyone.I have made this below document on basis of my own experience. I found a solution for a lot of issues, like speakers for computers, TV speakers, and integration with wireless devices. Kindly have a look at this document and give me your thoughts.https://www.icloud.com/pages/0bedGi_eXiHO5ZflXrcD6HXJg All the best Sam.