Fix & Optimize

I’ve just set up an IoT network on my home WiFi, to improve network security. I’ve successfully added my Play:1 to the IoT network. However my iPhone is on my main home WiFi network. Now the Sonos app on my phone can’t see nor control the Play:1. Has anyone resolved this issue?

I bought 4 era 100 and a gen 4 sub for a TV entertainment room thinking I could connect everything via Bluetooth and make a mock surround sound. However, you can only group 2 era 100s + a sub, so i have to make 2 sets. Bluetooth will only connect to 1 set at a time. I have successfully added the 2nd group after connecting to Bluetooth on my TV, but it rarely works. Looking for any advice to make this work preferably with the least path of resistance and cost. Thanks in advance. 

I am noticing that the volume on my Sonos speaker sometimes changes on its own while music or TV audio is playing. There is no one else controlling it from the app, and I am not using voice assistants at the time.This happens randomly and can go either louder or quieter. I am using the Sonos app on my phone and the speaker is connected to my home Wi-Fi network.Has anyone experienced this before? Could this be related to TV remote signals, HDMI-ARC, or another app connected to Sonos?

I am repeating a topic as posted below and in many other threads. It seems that Sonos have not fixed it. All software updates have been done on my side and yet it still does not work. Is there any danger that Sonos might actually care about their customers?  I found this “closed” topic about Sonos group doesn't work for Airplay.Dgroups no longer working when playing over AirPlaySonos acknowledged that it is a reproducible problem. Yet eight months later, I am still experiencing the exact same problem. I hope that Sonos understands that closing the topic doesn't mean the problem is solved. You actually need to fix your bug.

Hi all,I was curious if anyone had come across this issue, or a similar one, with the Sonos Beam (Gen 2) - Audio generating audio feedback? In this particular instance it occurred on the Thor (2011) blu-ray during Loki hammer scene, where Loki attempts to pick up Thor’s hammer. This is the only instance I’ve had of this issue and I’m wondering if it’s possibly the blu-ray itself but before I pony up for a new one, I figured I’d ask here.

Can I listen music by wire using Sonos roam via adapter?

Bonjour j ai une playbar avec une sortie optique et mon téléviseur n’a que des prises hdmi . J ai acheté un adaptateur sons optique -hdmi et ça ne fonctionne pas . Une solution svp ? Moderator Edit:Google Translate-Hello, I have a Playbar with an optical output, but my TV only has HDMI ports. I bought an optical-to-HDMI audio adapter, but it doesn't work. Any solutions, please?

Dear all, I’ve recently purchased the second ERA 100 for better stereo imaging. If a single one blew me away, eventually, two will set it to stratosphere…Anyway, I am a vinyl afficionado and would like to listen to LPs. I also have a substantial CD collection that I don’t want to get rid of.I bought the Sonos line in adapter and it works perfectly for the CD. Concerning the Turntable, I have a an integrated amp (Advance Acoustics MAP 305 DA II) that has a line out. This means I am able to connect the Turntable and CD into the amp and feed the Sonos via the Line in adapter.So, instead of having to switch on the amp every time I want to listen to the above sources, I was thinking about a sort of an RCA hub to connect all the sources (phono pre-amp included) via the Sonos line in adapter to one of the 100s. I´ve seen some equipment online but I am quite unaware of any specific or reference quality model.Ultimately, I can buy another Sonos line in adapter and connect it to the other ERA 10

Hi, thought I would ask here first before contacting Sonos support. I own a variety of era 100s and 300s and a gem 2 beam in different rooms. I can play music directly fly through my tidal app and cast it to whatever speaker with no issue whatsoever. However when I try to play music through the Sonos app and select a speaker it just loads and eventually says it’s having trouble. Interestingly I can play a song straight away in the Sonos app of if I click the three dots and click play now (I think this is some kind of queue function). I tried removing and re authorising my tidal account through the Sonos app but to no avail. Any suggestions would be appreciated.thanks 

 I read a lot in this community about factory resets.  Mostly negative responses to those who factory reset to attempt to resolve an issue.  I totally agree.  My plan is to purchase a friend’s ERA 300.  Is there a procedure that does not require a factory reset to get the 300 to join my system?

All rooms/products show “no content”.  Have tried rebooting each product, unsuccesfully.  This has happened several times in the last 2 weeks.  I installed a new Arc Ultra 2 weeks ago, unsure if this is related.  Sonos support reset my system yesterday and it worked for a few hours and then returned to the no content status.

I have a new ERA 300.  It doesn’t pair with an older Move.   Does the new Play(?)100 pair with the 300? 

HelloI own a Beam Gen2; Sub-mini; and two Era300 speakers.Whilst I am reasonably technical I'm not a sound guy, I'm very much plug an play, and want an out of box no messing about experience. The Era300s are not ideally placed as stated on the Sonos website, they are placed in real life scenarios, due to my room they had to be wall mounted 1.4m high on the rear wall, directly opposite the tv and soundbar, yes the tv isn't at 42inches height but there are practical considerations, you can have everything. I follow the trueplay instruction video, yet I feel the system is not balanced, sounds good but missing that final touch do you not only have to walk around the seated area but alcoves and everywhere etc. I realise the sound bar atmos function is virtual, so with the era300s do I have to do do extra configuration, as I said Im not a sound tech engineer, just and end user. Besides things should not be complex right?   This trueplay has been run a few times yet 

Hi there, I’m so completely frustrated. For no apparent reason, my mini sub, and 2 x ONE SL’s have stopped working. All three speakers have a solid white light on but are now not showing in my “Living Room” system. The Arc Ultra is working. (I have an arc ultra, a mini sub and two ONE SL’s). I’ve tried a factory reset on the mini sub and it connected it to the wifi successfully and then at the final hurdle I get a message “Sub not found. Make sure your sub is powered on and connected to wifi” - which it is. During set up I got another saying “you may not see your speaker in your system and if so disconnect the power and reconnect power to finish set up” - I’ve tried that and NOTHING happens at which point my only option seemingly is to start the whole process again. I’m going around in circles.  Cheers.

I am trying to connect my Audio Technica AT-LP60XBT turntable via bluetooth to my Sonos Roam2 (which works fine) but when I try to group it with my ARC sytem or my Play1 the bluetooth connection between the turntable and Roam2 seems to disconnect, even though the BT blue light still shows it is connection. Prior to grouping the Roam2 with either the ARC or Play1, the BT connection is working and the Roam2 is playing the audio from the turntable. Am I doing something wrong to get the turntable signal to come through the Roam2 to get to the ARC and Play1 (grouping all speakers together) or is this something that the Sonos 2 app cannot do?

if I’m playing my 2 x era 100s and era 300 and try to add my playbar (with sub and surrounds) it shows as connected but no sound. I’ve reset everything more than once and it keeps happening. S2 app.also, the app takes ages (several minutes) to find all devices.

I have a Ray with Apple TV, everything works ok except the audio choices. I have the optical connected and airplay works as well. The issue I have is I want the audio to default to the optical, the Apple TV seems to default to the Airplay which is the only way I can have volume control, when I switch back to the optical I loose volume control. The Sono’s app works fine and I can control the ray with other Sono’a in my home. In short is there a way to only have optical audio and control it with the Apple Remote. 

Hi!I owned a Arc + 2xEra 300 + Sub gen 3 setup and it was overwhelming on cinematic performance and average on music - I was missing the middle lows in music performance (which are very present on the demo sounds of sonos, so it's likely a DSP thing not hardware).As Arc Ultra promised better bass due to the new sound force technology, I made the upgrade and... well... I am not satisfied at all. Everything sounds the exact same as before. I did trueplay tuning (tried all three variants), EQ setup etc etc.I get even a little better performance turning the sub off in the mid los but then the deep subs are missing of course.I don't get why my SONOS system is performing so bad on mid-lows but only on music... All is perfect on movies... If sonos would only give us more control over music EQ :( That being said, I was asked by ​@Corry P to create a diagnostic. I created even three and made some troubleshooting:First try: Old system - everything as usual. I made a diagnostic with it playing a

This has been happening ​​​​​for years. Different phones, desktop or mobile, different zone players, doesn't matter. Ever since one of the updates it has been a constant issue.Today for example I have a bunch of backup alarms set. The first one goes off and I go to access them to turn off the rest and the app shoes no alarms. I have many times set, and many that should be showing as off. … and same thing with setting the alarms… There should be ton of times already there to turn on but it shows none yet when trying to add one it says no more alarms can be set because I’m maxed, which is probably true. I expected to see a ton of complaints on the board when I searched where someone said do xyz so it doesnt happen but seems to be unique to something I am doing or my set up?​​

The "sound height" adjustment does not work on Tidal, unlike on Apple Music.

Volume fluctuations occur intermittently when watching TV on Samsung and LG devices 

I have a Sonos 300 that works well with my PC.I have a Victrola Stream that used to work with the Era 300 but now doesn’t.The Victrola app finds and lists the Sonos speaker correctly but there is no output. 

When I’m trying to add alexa as voice assistance, i cant find it, only “sonos voice control”i’m here in qatar btw

Hello forum, my 15+ year old Beolab 8000 speakers  (active/built in amps) are still excellent as is the 10+ year old Sonos Connect (1st gen) - however, since I moved the system the BeoLabs are constantly switching on/off intermittently even though the Connect is not activated, This is a new phenomenon since a year or so. I checked cables (very simple RCA type, worked for many years), moving the Connect around and also that the plugs are firmly in their sockets - any ideas are highly appreciated.

Great quality until an update in 2025 that made speakers randomly pop. Tried all the things to help but still happens. Never ever purchase a product from this company.