Fix & Optimize

I currently own the first generation sonos arc and sub 1 paired with two(2) SL ones.I am planning on replacing the SL ones with a pair Eras 300 and add a sub 4 to use a dual sub, will this be possible.

Despite over 30 calls and chats with Sonos Support, I cannot play anything from Amamzon Music without songs dropping out because they are " not encoded correctly". This has now been going on for over 3 years. I have reset the apps, systems, speakers, reconnected etc etc and nothing works. So, currently I just bluetooth to my speakers directly from Amazon Music and it works perfectly. My internet is very fast (500mbps) and Support have checked diagnostic reports, packet size, channel etc and have run out of ideas or recommendations. Given its a common problem here, what have others done that has resolved this for them? I simply cannot use the Sonos App without the song dropping out after 1 min! At least Bluetooth works but what is the point of the Sonos app in this situation?!

Hello,,,I’m noticing lots of issues playing Amazon Music through Sonos speakers, anybody else experiencing this or know if it’s a known (and accepted issue by Sonos)? Issues with shuffle; constantly cycles through a small selection of songs in a playlists.Refusal to play songs later in a playlist; I manually select a songs but each and every time, the first song of the playlist plays, not the song selected. Regards Ted

I’m a complete novice and not technically gifted!  I have a Sonos Era 100 and Amazon Prime unlimited.  I can’t link the two so that the playlist on Amazon plays on Sonos.  Help please.  Thanks 

I wanted to gauge from the community as to whether or not people are experiencing bad sound quality through their arc ultra speakers as I have had two units and both have produced a slightly distorted/fuzzy sound specifically from the right side of the speaker. I don’t know if it’s bad luck or not but wanted to check with others to see if they’re also experiencing this and what they did to fix it? My arc ultra is connected to my Samsung tv through the eARC port with the cable provided and use my Apple TV 4K Gen 1 to watch content. The fuzzy noise is present when watching any kind of media through the Apple TV as well as when I’m streaming music through the Sonos app and even when adding the product to my system through the chime it plays as well as during the trueplay tuning. I have even changed the settings on the Samsung tv such that sound is output via pass through rather than automaticAny help would be much appreciated, I will try get the product replaced but wanted to see if this

New Sky 500 max router, old ish Sonos one. All ok until i needed to connect to latest WIFI.It connects when wired no problem but will not work wireless. I have tried many times. Factory resets etc etc. I am not especially tech savvy but usually get by. Not this time. Tried Iphone and Samsung phones.

Hi, Valued Community.I’ve connected my Technics 1210 to an Eros 100. This is by a phono cable to a usb-c via my preampHowever when I check for playback options in my sonos app everything is greyed out.. Please help, Thanks  

Question: How do I keep my line-in audio source playing to the entire house while flipping a record instead of having it disconnect from the Sonos group? I recently switched my turntable (AT-LP60XBT) from a Bluetooth connection to a line-in connection. (After adding a couple more speakers around the house the BT connection was starting to fail and drop speakers off, I assume due to the delay.)(With the line in 3.5 to USB-C)When I start a record, the music automatically comes out of my era 100 fine. I then go in the app and select the rest of the house, which plays fine. Almost 100% of the time, when the record stops and needs to be flipped, the audio reverts back to only the Era 100 that the line in is plugged into. This is complicated by the fact that in the app, the line in is still connected to the entire house (5 speakers) and does not update. So then I force quit the app to reset it, and when first opened, the app seems to come alive and connect to my system fine but does not show

Hi, Valued Community.If I connect my Technics 1210 deck to an Eros speaker will I then be able to play to stream  to my other Sonos speakers in the house e.g. my Play 5’s and Play 3’s via the Sonos app?Thanks!! 

I spent $2500 on a system that I deeply regret because of the app. The speakers aren’t the problem, it’s the app. Now I have system for sale on Marketplace for a 1/3 of what I paid and absolutely no interest. And why isn’t app an option in the subject drop down menu?I would not recommend.

Why is voice control unable to play podcasts from integrated services? Just curious. 

Recent upgrade sony bravia 9. Sound out put in sonos app always show dolby multichannel 2.0 or 5.1 . Earlier sony 950G, i used to see dolby atmos if dolby content played. Is this expected ? Any thoughts plsSorry abt mispelled titleSONY BRAVIA 9

I have two Sonos 1SL in two different rooms. I have WiFi repeaters, my phone picks up the repeater as well as the main router. When I leave my home, sometimes- not always- my speakers drop off wifi. I want them to remain on as I leave the radio on for my dogs. Why does this happen? I suspect because of the wifi repeaters. I wanted to get a cd player hifi to play cds and to stop this “dripping out” when I go out. Discovered that Sonos 1SL can’t connect by Bluetooth or wires. I do not want to spend £400 on a sonos port as I am not enamoured enough by the Sonos and so don’t want to invest any more money into them. Can anyone please help me to achieve what I want to as described. Thank you 

I have several ROAM and ERAs in my home system. One of my ROAM started playing at supper low volume. Maxing it out, either manually or through the app, it doesn't play at even half the volume as other ROAMs in my system. What could the issue be?

Seemingly 9 years later….I set up my Beam, Era 300’s, and 3 Plays.  Is there a way to group all of those together? My TV remote only controls volume for the beam group. I do not see a way to add the Play’s to the beam/300 group.  I see the same comments from 9 years ago. With responses that are a bit alarming. Paraphrasing, “Sonos usually takes a significant amount of time to update things in their system if there are a plethora of requests. This is not something that many request.”Interesting.My response to that thought. Not many typically want excellence if it costs them three to five times the average amount of money.  If there is no easy way to control the volume on my system with a TV remote, am I not living in the 80’s with several remotes in front of me? A good point is when the phone rings and I merely want to mute or lower the volume. In today’s world this happens to most of us often.  Why is it I cannot group my speakers in custom groups any way I see fit and control the grou

I’ve been playing my Sonos’ from a NAS box in my basement for years. Works great, but not I don’t really need to have that box. Are there any cloud based SMB shares? A little bit of reading tells the there are security issues, but...

Procured a used Amp. After factory reset and “system Add” no sound from Sonance ceiling speakers. Simple test setup shows music on the app but no sound. 

I’m raising this issue yet again.   I can confirm that that Sonos Arc Ultra displays the same issue with the very latest LG C5 TV.   So this problem is not confined to some older TV’s or some small subset of manufacturers.  Sonos seems to be intent on completely refusing and ignoring the problem.  This is a bug.  When is Sonos planning to fix this? Once you have Sonos Arc connected through HDMI ARC connection, you can no longer use built-in TV menu to route the sound to whatever output you want - be it internal TV speakers, headphones connected to TV or anything else.  After a few seconds the sound is again routed to Sonos.  I have previously confirmed on Samsung TV, that this was not a problem with the Samsung soundbar or Sennheiser sound bar.I already raised it previously reporting it for other TV model and it was closed: Also found similar issues reported here:https://en.community.sonos.com/home-theater-229129/conflict-between-arc-and-bluetooth-headphones-6890718https://en.community

If you Airplay to a Playbase + Sonos One + Sub over WiFi, it will stutter.The only way to stop the stuttering is disabling Surround, which is quite inconvenient since everytime you switch to TV viewing you have to go to the app and enable it again.There are quite a lot of threads blaming it on the WiFi coverage, 2.4 Ghz and 5Ghz channels, even blaming the WiFi chips on the hardware. The only solution is wiring the ethernet in the Playbase, or as I have said, disabling the surround.Since Surround works with Library over wifi and the normal TV, it really looks like a software bug which could be easily fixed. Even if it’s a hardware limitation, then when you airplay to the playbase the software could switch the sorround off for you.Just so if anyone has the same setup they don’t waste time trying to fix it: either wire the playbase, disable surround everytime you airplay music, or don’t airplay until Sonos release a fix (unlikely)

I have several gen 1 sonos play5 speakers but  some have damaged mesh on the front. Is there a way or guide how to replace that mesh? Where can I find a replacements mesh?Any advice would be helpful.thanks.

I have Sonos Move speakers, they're not working. The LED is always solid red, not blinking. I already replaced the battery with a new one and it's still the same. I've tried several reset methods and nothing works. I really don't want to lose this speaker. Any recommendations other than buying a new one, okay?

Hi. I would like to check the remaining warranty on a preowned Sonos product, and also whether that warranty will pass to me if I buy the product - many thanks 

Hello everyone,I have one group set up in my living room that consists of Arc Ultra, Sub , Sonos One SL’s for surrounds.    I also have two Sonos Era 300’s I bought for mainly playing music. (not going to use while watching tv).  When playing a song on Apple music i selected my living room set up and my Era 300’s the music starts but as soon as i try to move volume slider the music stops completely?  When I take off the TV set up and only play through 300’s, volume is fine to use?       Any ideas why playing over two groups my controls not working properly?

 I read a lot of complaints from new users about how difficult it is to add a local share containing their music.  I remember years ago when BlueSound used to look for shares on my network.  Then a list of those shares was generated with the proper path shown.  All you had to do was pick which shares you wanted to index.  For some reason BlueSound eliminated that feature.  Can someone tell me why a feature like that would no longer be implemented.   Seems logical that Sonos may want to implement a feature like this to make life easier for new users.  Of course what might make this moot is the fact that new users would have to have available shares on their network.  In my case shares on a backup NAS were available and BlueSound found that share along with others I was not aware existed.

I have Sonos Beam (gen 1) running thru Sony Bravia TV (uses Android, very awkward) with speakers in multiple rooms.  Want to add Roku Ultra streaming device so TV and streaming is simpler to operate. Anyone have  experience, feedback, etc. is welcome using Roku w/existing Sonos setup?