Fix & Optimize

Is there any update for availability on a longer power cable for era 100?

When are these stupid motherf*****s going to fix the UI? Evert time I need an up[date, it’s a pain in the ass. I have spent over ten thousand on a system that is being manages by idiots! Moderator Note: Modified in accordance with the Community Code of Conduct.

Gen 3 subwoofer suddenly not on appchecked no power light plugged unplugged waited 10 seconds etctried different cable tried different sockets tried resetting nothing totally deadcontacted support. Advised only can give me 30% odd new sub. I have bought and recommended Sonos products for years. Bought gifts for my family wedding gifts. I have never had a power failure on any electronic product ever. this isn’t good enough extremely disappointed from Sonos and this products and offered solution. Will never recommend any Sonos  product to anyone and will be ending my relationship with the this company. I’m in shock. 

Es una pena que no esté optimizado  era300 con Tidal para escuchar Dolby Atmos. De haberlo sabido antes buscaría otras opciones. Moderator edit:Google Translate-It's a shame the era300 isn't optimized with Tidal for Dolby Atmos. If I'd known this earlier, I'd have looked into other options.

I have found a workaround to get a Stereo pair of Move 2 speakers to play stereo while on bluetooth! The caveat is that you can’t use the SONOS controller app but it will work with other streaming services.Use the SONOS app to create the stereo pair. Configure your mobile devices hotspot to be the same as the WiFi network your Move 2s are currently connected to. When away from your local network, enable your hotspot which will allow the SONOS speakers to connect back to WiFi and maintain a stereo pair. In bluetooth settings, select one of the Move 2 speakers which will connect the stereo pair. Stream or play downloaded music from an external app (Deezer, Spotify, etc.)Enjoy!

I am the primary account holder for our sonos account.  And everything works fine when I’m home - but if someone else is using the Sonos at home and then I leave the Sonos cuts off - any clue how to fix this 

These two paired with Arc Ultra. Would i notice a huge drop off from the 300s? We don't watch a lot of movies so thinking I'm not missing much when it comes to Atmos? Thanks

Good evening everyone,I’ve been dealing with a well-known issue with the Sonos Beam for over a year now.The sound sometimes comes through metallic/robotic.I’ve contacted Sonos multiple times, and each time I’m asked to run various tests, even though this is a known issue with Sonos.I see many people on this forum with the same complaints—some of these posts are from three years ago!Sonos still states that there is no known resolution time. How can this be taking so long? So many examples of this issue have already been shared. Are there others still waiting for a solution to this problem?  

I just read on here that someone was having trouble with blown Sonance outdoor but the thread is now closed. So have to make a new oneI have a Beach Bar Restaurant & my beach area with all the tables is 20m x 20m 1 side being the sea and the opposite centre is a tree planning to mount high up 2 x Sonance outdoor facing diagonal L & R to the beach and the Sonos Amp. There is potentially the option to use another central tree about 8-10m from the sea which could mount facing the sea or back to the restaurant I can’t find any decent reviews of Sonance Outdoor online, and nothing to give a sense of volume available. I have 2 Era 300 which sound great so I’m presuming at least as good as those...It's a sit down restaurant (but lively) so music needs to be back ground music (people shouldn’t need to shout) with great sound quality, but with prolonged use - They will run for 14 hours per day every day.Now I see the thread about someone with repeated blown speakers and others recommend

Good Morning,I recently purchased a SONANCE MAG6.1 System w/ a Sonos AMP that I’m planning to setup in my back yard / patio area. I’m having trouble with deciding on the best placement for the 6 speakers+sub.I was leaning towards just covering the patio area, but may also consider covering some of the other back yard areas as well. With only one AMP in my configuration, however, it seemed like that may not be ideal in terms of adjusting volumes for the different areas of the yard.Would appreciate any advice you have. Please ignore all the brown grass in the photo - just had lawn irrigation installed a few weeks ago.  

At last it seems A to Z scrolling of local library folders is back along with some Sonos Ace features including, it would seem, the long awaited Truecinema.  I can’t see the scrolling yet so assume it’s rolling out to devices over the next few days, how does that work though even I’m on the new versions?

My family watched Wicked last night on Xfinity broadcast 4K/Dolby Atmos on Samsung Q85 TV, Sonos ARC, 300s and sub.  App shows room only achieved Dolby 5.1.  Any ideas?Sound is set to eARC, TV tested in standard and bypass. IDK... help. This is too much tech and $$$ to fail to deliver.  Thanks in advance.

I have an older turntable (Audio Technica AT-PL120) with no built-in preamp or ground connect. This connects directly to my Sonos Connect (Gen 2). It plays immediately but I have to raise the Source Level in the app to Level 8 or so. I was wondering if I was losing out on sound quality by doing this. Is this valid?As a test, I plugged in an old RCA AH500 preamp but it immediately created a loud buzzing when the music started playing. The buzzing only continued with the preamp. When I removed the preamp, no buzzing. The preamp has no ground connect either.I tried multiple RCA cables, so it’s not that. I figured it’s either an old preamp that’s not working anymore or I have to do something with the ground but I got nothing to connect it to. Any thoughts on this? 

Hello ModeratorI have this issue as in previous posts (below) does anyone know the fix ? https://en.community.sonos.com/controllers-and-music-services-229131/volume-control-missing-from-rooms-in-new-app-6894573?tid=6894573&fid=229131

I’m new (and late I know!) to the SONOS world. I have 2 x ERA 100 speakers and I’d like to set them up in two different rooms, with the option to play just one speaker or both together as a house wide system. My plan is to add more to other rooms / garden once I’m up and running…..so if we have a party the whole house can be synced with the same music. I am totally confused as to whether this means I need two systems ( which then play together) or one system with multiple devices - can someone please help? I tried previously to follow the set up instructions and ended up with the speakers thinking they were a pair so there was no option to play just one of the two - plus certain songs then sounded off as they are made to play differently in the left and right speaker etc! 🤦‍♀️any help much appreciated - before I have to call customer services to walk me through things! thank you. 

Have seen various discussions about replacing a Sonos speaker with a new or different one, but the old one still shows in the app as “not connected”.  I could not find a way to manually make this “not connected” disappear from the app. Tried reconnecting and removing again but no luck.  However, by simply waiting 72 hours or so, the “not connected” stopped appearing and there was no reference to the old speaker in the app.  (This was replacing a Gen 3 with a Gen 4 sub, but should apply to any other speaker.)

I have a lot of older Sonos Speakers and a couple of newer ones. One newer one is a PORT which I downgraded to make it S1 compatable. Anyway I would now like to make the PORT S2 as I only use it on my HiFi and do not stream it to other devices. So I have managed to remove 2 Play 5s from my S1 app as part of the upgrade process but now I want to put them back. The SOnoS 1 app says I need to update so I cannot. The S2 app says devices incompatable or something. What is the quickest way to get my Port on S2 and all other devices back in S1. I seem to be stuck in a loop at the moment.

I just have to say it. More than a year after its introduction, the app still sucks. Balky, unpredictable, unresponsive. A year is too long! Why does Sonos refuse to go back to the previous version at least until they perfect the new version. I’m done. I haven’t bought any Sonos products since this debacle started and I’ve warned everyone I can not to buy either. Maybe someone will buy Sonos and fix the problems or bury them and put an end to this.

I have 2 Sonos Amps. One powers deck speakers (irrelevant, I think). The other powers Sonance 6.1 outdoor speakers around my pool. Both Amps are located inside my house. I am trying to figure out how to output audio through the pool speakers if I were to add an outdoor TV/projector. I really don’t want to drill more holes and bury more cable. Are there any good wireless solutions? I do have lots of access to power around the pool area, if that makes any difference at all. Otherwise, the amp is approx 35ft to first speaker and at least 50 feet or more from where I would place the video source. As another note, I live in a high humidity/high moisture/hot climate in the summer, so I opted not to use a “weatherproof” box to house the amp by the pool. TIA

I purchased a Brennan Helix and now have this set up and playing my old CD collection through my Sonos System using the Sonos 1 app on windows pc and iPhone.   i am trying to add the Brennan Helix player to my Sonos 1 app. So I hit manage top left on the Sonos app screen and go to music library settings and try to add a new library folder. Next drop down is add music folder so I select NAS drive.  I then have to type the path to my network share. I type \\BRENNANB2\music and then put the user name and passwords as requested (you get these from the Brennan website).  I then get a message saying Sonos was unable to add the music folder. i can play any cd through Sonos Speakers direct from the Brennan Hellix player wirelessly so it’s connected over the network. I can see the Helix player on my home network.  I can even play the SD card through my Sonos speakers using the Brennan Helix app.  The Hellix app on iPhone is not that good so I want to be able to see my Hellix on the Sonos App ju

I’m hitting a snag with Spotify playback on my Era 300 using the Sonos app (v80.06.04, iOS 18.2). Songs start but stall after 10-15 seconds, showing “Unable to play – connection to Spotify lost.”Details:Setup: Era 300 (firmware 19.4), iPhone 14 Pro, home Wi-Fi (Netgear Orbi, 2.4/5 GHz). Issue: Spotify Free account, direct control via Sonos app. Other services (Apple Music, radio) play fine. Reauthorizing Spotify in the app doesn’t help. Tried: Rebooted router and Era 300, reinstalled Sonos app, checked Wi-Fi signal (strong). Logs show “Error 1002” during Spotify playback.Request: Anyone else seeing Spotify stalls on Era 300? Any fixes or app settings to tweak? Thanks for any tips! 😊

HelloThe title of this post may sound contradictory to SOP (Standard Operational Procedure) guidelines. In most scenarios rebooting your network is a good idea. However, we want to help you get to the root cause of your issue as quickly as possible to determine a proper course of action. Here’s one scenario where your network may not be at fault:SituationSoundbar disconnects from your TV each time your power it up or upon powering it done.InvestigationYou open the app and the soundbar, sub and or surrounds are still shown in the app with no disconnect symbol ⚠ for soundbar and/or sub & surrounds.  If you can stream music to your soundbar it’s still on the network In this particular instance your soundbar and/or sub & surrounds have not lost connection with your network.Trouble ShootingThe trouble shooting should begin at the source which is the HDMI or optical connections between your TV and the soundbar  Check Sound Menu settings in the TV admin and correct if necessary. If no

After having some issues with my music library playing playlists with more than 100 songs, I decided to delete it and add it back (before I discovered the playlist limit is a known issue).  It had been so long since I added the library, I had issues adding it back.I have discovered a couple issues.  First, I can only add the Public folder from the NAS.  I cannot just add the Public/Shared Music Folder.  Are subfolders supported?The other issue is the library is creating multiple of the same playlists.  I only have .m3u playlist files.  I suspect it is reading the playlists in the iTunes library.  I have backup copies of the library in other folders which would explain why there are several versions of the same playlist.I am curious if others have encountered these issues and if there are ways to correct.

Bonjour, J ai besoins de changer de identifiant de origine par une autre adresse mail. Peut t on m aider  svp 

Buenas tardes, tengo un sonos roam y al momento de pedirle mediante el asistente de voz Alexa, responde mi petición de reproducir alguna canción,  pero al momento de reproducir me dice que el parlante esta fuera de línea, ayuda por favor!