Skip to main content

Hello

The title of this post may sound contradictory to SOP (Standard Operational Procedure) guidelines. In most scenarios rebooting your network is a good idea. However, we want to help you get to the root cause of your issue as quickly as possible to determine a proper course of action. Here’s one scenario where your network may not be at fault:

Situation

  • Soundbar disconnects from your TV each time your power it up or upon powering it done.

Investigation

  • You open the app and the soundbar, sub and or surrounds are still shown in the app with no disconnect symbol  for soundbar and/or sub & surrounds. 
  • If you can stream music to your soundbar it’s still on the network
  • In this particular instance your soundbar and/or sub & surrounds have not lost connection with your network.

Trouble Shooting

  • The trouble shooting should begin at the source which is the HDMI or optical connections between your TV and the soundbar 
  • Check Sound Menu settings in the TV admin and correct if necessary.
  • If no resolution proceed to next step

Next Steps

  • Power down TV and soundbar (when powering up sound bar check the app to make sure it re-appears along with subs and surrounds)
  • If situation continues post in this community for additional assistance listing the make and model of your TV as well as steps, you have taken to resolve the issue. 

Hey ​@AjTrek1, welcome back!

I hope this helps other users who are experiencing Sonos soundbar disconnections. At the least it’s guiding for newer threads to include valuable information for easier handling.

Thanks once again for a very nice, early troubleshooting guide for Home Theater setups.


Hey ​@AjTrek1, welcome back!

I hope this helps other users who are experiencing Sonos soundbar disconnections. At the least it’s guiding for newer threads to include valuable information for easier handling.

Thanks once again for a very nice, early troubleshooting guide for Home Theater setups.

You’re most welcome! Always willing to assist!


Reply