Hello
The title of this post may sound contradictory to SOP (Standard Operational Procedure) guidelines. In most scenarios rebooting your network is a good idea. However, we want to help you get to the root cause of your issue as quickly as possible to determine a proper course of action. Here’s one scenario where your network may not be at fault:
Situation
- Soundbar disconnects from your TV each time your power it up or upon powering it done.
Investigation
- You open the app and the soundbar, sub and or surrounds are still shown in the app with no disconnect symbol ⚠ for soundbar and/or sub & surrounds.
- If you can stream music to your soundbar it’s still on the network
- In this particular instance your soundbar and/or sub & surrounds have not lost connection with your network.
Trouble Shooting
- The trouble shooting should begin at the source which is the HDMI or optical connections between your TV and the soundbar
- Check Sound Menu settings in the TV admin and correct if necessary.
- If no resolution proceed to next step
Next Steps
- Power down TV and soundbar (when powering up sound bar check the app to make sure it re-appears along with subs and surrounds)
- If situation continues post in this community for additional assistance listing the make and model of your TV as well as steps, you have taken to resolve the issue.
