Fix & Optimize

I have a Sony AF8 TV, a Sonos Arc soundbar, and I use an Apple TV as my only source.The issue is not the soundbar, but the audio handling of the Sony AF8.When I start or switch apps on the Apple TV (Netflix, Prime Video, Disney+, etc.), the TV often loses the HDMI ARC audio connection.This leads to problems like:no sound when an app starts sound randomly disappearing sound coming only from the TV speakers audio sometimes coming back after returning to the Apple TV home screen frequent audio / format info pop-ups on the TV Video is always fine, but the audio connection over ARC is unstable.The Sony AF8 seems to struggle with modern Apple TV audio formats (LPCM, multichannel PCM, Dolby Atmos over DD+/MAT) when passing them through ARC to the Sonos Arc.In short:The ARC implementation on the Sony AF8 is unreliable with Apple TV → Sony AF8 → Sonos Arc.The TV works as a display, but fails as a stable audio hub. What I already tried to mitigate the issue:Forcing Dolby Digital 5.1 instead of a

For almost 20 years, I have enjoyed the convenience and quality of a Sonos system.However I am now looking to play vinyl again  as I am now 65 and have a little time to properly savour the experience. I have a ATLP120USB deck purchased ten years ago for my wife to play her record collection and help her transfer her records to digital stoage. Unfortunately, she passed away before she was able to get much use out of it. I would like now to play her records (and a few of my own) giving as much audiophile justice as my 65-year-old ears will allow.Since I am so fully invested in the Sonos system, my initial plan was to play records using this deck with a FosiX2 preamp (bought to test signal path) and line in to Port or Sonos 5 speaker (as part of stereo pair.)The sound is good, but it doesn’t quite match up to my memory of the sound from my Rega Planar/NAD/Kef separates 40 years ago.So my questions areAm I fundamentally limited by the A2D conversion in Sonos? Is there a modest upgrade (USD

My Samsung Frame TV is suddenly no longer able to play audio through my Sonos AMP connected via HDMI ARC. It had worked largely without issue for 3 years.I have a Samsung Frame TV (2022) with the following details:Model Code: QN65LS03BAUXXNI have a Sonos AMP with this info:Sonos OS: S2 Version: 17.7I have the Sonos AMP connected to the Samsung TV’s HDMI ARC port (HDMI 3) and have been able to play audio from the TV and a connected Apple TV device without issue for almost 3 years. Today the TV is no longer recognizing the Sonos AMP as an audio output option and I am limited to the built-in TV Speakers.From the Sonos App on my phone, if I go to the AMP and click on TV Setup, then click Continue, then click Connected to ARC, then click Test connection, I get an error of “TV speakers not connected.” Also, the Sonos AMP itself still plays audio just fine from other sources like music via Spotify.On the Samsung TV itself, I have not changed any connections or settings. The HDMI-eARC Mode = A

Hi. As title says. Same time every night, one minute past midnight, Beam flashes green/white twice and powers off the TV. I thought it was the WiFi lease expiring but I’ve set that to 21 days and it’s made no difference. It’s been happening for some time now and when the hour moves back/forth (daylight saving) it doesn’t change the time it does it. Still one minute past midnight. Anyone any ideas? Beam Gen 1 and all updates applied. Thanks 

I just upgraded to the arc ultra but I’ve found that when playing Dolby atmos music the dialogue is very low even when I use the enhancement. I didn’t seem to have this issue with the previous arc. I’m using passtrough from my e arc and I’ve checked everything to try and figure it out. 

I am using Sonos S1 on the Windows platform. I have a Synology NAS and am trying to Add a Music File to the Music Library. I did not think this was going to be difficult as it appeared to be straightforward. I have the correct SMB setting. I know the directory path for my server. I continue to get an error dialog box: “Sonos was unable to add the music folder. Please check that the path to the folder, and the username and password if needed are correct. Reasons: Access to the shared folder is denied.” What should I do at this point?

Pourquoi la qualité du son de Tidal est médiocre 

HiIn the old app it was possible to add the currently playing track (when playing through Spotify) to a Spotify playlist. This was removed in the initial new app clusterhug, I was wondering if it had been put back yet?I get that sonos wants to keep us all as in house as possible but it's missing the point, I want to build playlists that I can listen to at home on my sonos and away on my phone. Sonos playlists don't allow for that.Listening to music with my better half on a night and adding stuff to our playlists was one of the most common ways we used to use itThanks Hat

Upgrading my home theater set-upOld: 5.1 wired speakers, output via Denon receiver.New: Sonos Beam, Eras surround, mini sub.Does the receiver become superfluous? (only using it for TV audio)   

I’m new to Sonos:Want to know steps to st up FIVE line-in direct to analog TV headphones… Whilst still being able to include FIVE with full Arc system downstairs via Wi-fi.Whenever I include FIVE with Wi-fi, then switch back to line-in source, the FIVE is disconnected from line-in (& hard to reconfigure).

What does the solid unblinking green light on my stereo pair of Era 100’s mean?

I’m struggling to get clear, consistent dialogue from my Sonos Arc + surrounds setup without having to raise the volume so high that action scenes become uncomfortably loud.Dialogue in movies and TV often sounds recessed or hard to understand, which forces me to increase the overall volume just to follow conversations. The result is that when music or action scenes hit, they’re overwhelmingly loud and not enjoyable.What I’ve already tried: Audio input confirmed as Dolby Digital Plus 5.1 Speech Enhancement enabled Night Mode tested on and off EQ adjustments (lowered bass, moderate treble boost) Surround TV level reduced Trueplay re-run in a quiet room TV audio set to Pass Through (no TV processing) Despite this, dialogue still doesn’t feel anchored or forward in the mix.Has anyone found a reliable way to improve dialogue clarity on Arc systems without flattening dynamics or constantly riding the volume? I’m especially interested in settings or placement tweaks that actually

Hi all (basically a frustrated user requiring some help please!!!)Here goes - Sony TV KD49XH9505 purchased May 2021 connected to a Sonos Beam purchased July 2023 - been working perfectly for the past 2.5 years. Carpet installed last weekend so needed to disconnect to move for just 1 day. Now beam refuses to connect to TV.I have ensured TV and Beam have latest software update. I purchased a new HDMI cable from Sonos. I switched off TV and Beam for 10-15 minutes and then tried connection. I have reset Beam, I have factory reset TV. I used the TV’s external input set up to connect beam. I used Sonos TV set up in app to connect to TV. I have ensured no other devices are in the other HDMI ports whilst trying all these options. I cleared cache in external input services menu in TV see all apps option per another users advice. I made sure I am using the ARC/eARC port on TV. Settings on TV; obvious one in Channels menu; Bravia sync control ON, auto devices ON, auto tv on ON, Bravia sync device

Can I pair all the speakers in all of my zones to a single Amp? 

Hello! I am having issues connecting a streaming service to my port. We reset the device because the original email was the personal email of a former employee, and after setting up the new system and connecting the port we get an error whenever attempting to connect a streaming service. We have tried Spotify, Pandora, and Amazon music. We have also tried unplugging the device, clearing data for both the streaming service app and Sonos, and nothing has resolves our issue. Does anyone have recommendations for solutions, Thanks in advance! Diagnostics #************ Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

Hi, Planning an outdoor entertainment wall with tv and gonna put Sonos AMP in a closed drawer under the TV and hook up to outdoor speaker wires. I am trying to understand how to run the ARC hdmi cable to the TV.  Do I run the entire ARC HDMI cable from the sonos amp in the drawer, in-wall and out to the TV.  Or can I use HDMI outlets on either side or are there designated outlets for just ARC HDMI..  I will run a standard HDMI cable from my IPTV box to the TV via outlets . Thanks 

I had been using the line-out RCA jacks of my S1 Sonos Connect (using fixed output setting) to drive into Tape 1 input jacks of a Luxman receiver, and all worked well. After a long hiatus (since last Christmas), I tried to send Christmas music from Sonos to the Luxman, and can barely hear the music - its coming across at a very low level, so much that turning the receiver volume up to 9 I can hear that the source is playing but I can’t hear it to listen to it.I’m wondering if there is someplace where I’ve accidentally specified “low level” when I need to get medium or high level signal out of the Sonos Connect? BTW, to test, I switched from the Tape 1 input on the receiver to the Tuner and the volume level was MUCH HIGHER.Anyone have any ideas on what I should do to get a higher level signal over to the receiver?Thanks, and Happy Holidays!Bob ClarkeFalls Church, VA

I haven’t searched for the same topic in the huge issues db Sonos has collected over the years, I have other things to do. Already half of my Sunday gone (again) in fixing Sonos related issues. The only thing I want to do is listen to music. I’m really getting tired of this. Already tried resetting the app, didn’t help.Can somebody just get my system up and running again and then tell me how to stop permanently, hard-coded, until the end of time, dis-able updates!

I get a message that "something went wrong" when I press on "album" in Amazon music. It will play artists when I select that but not albums. I have tried restarting my android but it makes no difference. 

Building a basement out and I currently have a arc ultra , sub 4, and two 300s. Main question is the 300s. Not sure where I should plan to have them set up. Both options aren’t ideal I know just looking for advice in best option. Option 1: about 8ft behind couch, probably just over 2ft from ceiling and the left speaker will be pushing sound into an open space.  Option 2. Placing them any distance behind the couch and inverted in the ceiling. Ceiling will only be about 7-7½ ft. any ideas appreciated also where would best sub placement be?thank you so much. It’s an open space so can build outlets for them where ever but the layout is concrete so can’t really move walls or sofa much. 

Beam G2 still will not work properly, and yes I did Every set sonos says to fix and nothing works and actually I lose functions as i follow step.over and over. TV is 2023 LG Qned and I'm using the supplied Sonos cords nothing else is connected to TV but the Beam .  

Hi, Today I tried to play music through Alexa and it said it couldn't because I didn't have internet, but after I tried with Sonos assistant and Sonos could. I removed my account and when I tried to log back into Amazon it gave me error 400, but I searched and there was no outage. Is anyone else having this problem?

Sonos should make a remote control for turning the volume up or down, pause, skip and rewindAs an iphone user the buttons don’t work on my iphone 16e. Would be nice that I didn’t have to go into the app to do those things

Have 2 era 100 speakers I want to set up as stereo. How do I set them up

My play base has no power. I’ve unplugged it and repligged in. I’ve used a power chord from a good playbase and that didn’t work. So it isn’t the power chord