Sonos won't play Amazon Music "album" folder

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I get a message that "something went wrong" when I press on "album" in Amazon music. It will play artists when I select that but not albums. I have tried restarting my android but it makes no difference.

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Stanley_4Answer

Grand Maestro

I see "something went wrong" failures from Amazon on a regular basis. If I select something else then go back, to what I wanted it usually works. Rarely need to do that a second time.

So likely a timing or lost data issue, not worth my time to try and sort out until it gets more aggravating.

Maybe catch the problem, submit a diagnostic and call Sonos support to discuss it if it bothers you enough.

Airgetlam

That’s odd. Have you tried a reboot of your speakers, by unplugging them from power?

If that doesn’t work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

Smilja

I get a message that "something went wrong" when I press on "album" in Amazon music. It will play artists when I select that but not albums. I have tried restarting my android but it makes no difference.

Do you have an Amazon Unlimited subscription or are you referring to Prime Music? The latter provides very limited access to the streaming content; it’s basically personalized radio only.

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Stanley_4Answer

Grand Maestro

I see "something went wrong" failures from Amazon on a regular basis. If I select something else then go back, to what I wanted it usually works. Rarely need to do that a second time.

So likely a timing or lost data issue, not worth my time to try and sort out until it gets more aggravating.

Maybe catch the problem, submit a diagnostic and call Sonos support to discuss it if it bothers you enough.

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