Fix & Optimize

How do I remove the recently played area from my IOS app Home Screen?  Every time in click on one of the icons I get an error message along the top of my screen that something went wrong. I seem to be getting that a lot. 

I just bought the new Sonos Era 100, but during setup, the error message pops up:“Your Era 100 has been added, but may not appear in the system tab. If so unplug the power cord and plug it back in to finish setup”. I have done everything I possibly can to restart things, read all the threads etc, but the Era100 remains undetected. Is this a software fault or a hardware fault. Not ideal when you are spending so much money on something that does not work efficiently.  Think I might just return it for something that works more simply.

Without my intervention, the Sonos system by it self separates half of my several sonos speakers into another household (under same wifi) so the result is that through the Sonos app I can not see the speakers that were segregated into this new household.It is the second time this happens to me in the last month, and prior occasion I had to reset all the speakers that had gone away to the system created 2nd household and repair them to my original household. What can be done to prevent this from happening?What can be done to re group all speakers into one household without going through the pain of reseting?. Thank you

Hello 👋🏼 since the new app upgrade I’ve lost all of my radio stations they’ve disappeared! Very disappointed with Sonos as my speakers are now redundant ☹️. Does anyone know how I can get the stations back please? Mainly all stations within Ibiza Sonica, Ibiza Global radio, Blue Marlin Ibiza and Deep House Radio. Seems like Sonos gets more difficult to use every time it’s updated, seriously considering getting rid and going elsewhere. TIA

Hey everyoneI have linked my gmail account to SONO's. Problem is no playlists or any music comes up - i think becuase i have a youtube profile, within my gmail account, and SONO’s is pulling data from my gmail account, but not the youtube profile, if that makes sense. Within my Gmail account I have a youtube profile. When I open SONO's to play yotube music it pulls my gmail account, because that's the email that it is registered to, but doesn't pull my youtube profile associated with the account, thus no music/playlists are available. I can't figure out how to move my youtube profile back in to my gmail account. I cant figure out how to load my youtube account in sonos.I am going to get YouTube Premium, because i have a lot of saved music and playlists on youtube, but want to make sure this works first.

I can't see my own MP3 music files in the Apple Music App in SONOS browse. I want to listen to my own MP3s and I believe it should be through the Apple Music App?

Hello Sonos, I have a Gen 1 Sub that has suddenly atopped working. The issue is power. There doesn’t seem to be any power getting to it. I purchased a new plug/power lead to make sure it wasn’t a problem with the power lead but the sub still isn’t receiving power by the looks of it.Is there any support you can provide for this?  

My Play5 won’t switch on. I’ve gone through the suggestions around turning it off, unplugging and it just won’t switch on. No lights of any colour appear.Am I correct in saying that it is now the end of the road for my speaker and I need to take it to my local electrical recycling facility or can it be repaired?

Just bought a Sonos Move brand new (on sale clearing out old stock). Unbox and plug it in per instructions, download app and run through setup then says setup is complete.The app then says it found the speaker then says to needs to update. Everything to this point seems like it’s working, but then gives an error updating: “There was a problem checking for updates” no error codes or anything just that with a ‘try again’ button.I click try again then it comes back with “We couldn’t update your Sonos Move. Check you network connection and try again later.My network connection is fine, I’m a network engineer, everything else on the network works perfectly, but I know that sometime things get stuck and need a reboot to work sometimes. I reboot everything, reset everything, remove app and reload it, run through the entire process again and same deal. There’s no option to do anything else, I’m stuck in a loop with a worthless brick. The only available button in the app is ’start update” which

Sorry, I know this has been asked a number of times on here but:  I have an 8x4m room that I want to get an optimum sound setup. Most responses seem to skew towards home cinema. We do have a TV in the room, while good sound would good it’s secondary to getting room filling HiFi sound. I’m currently running an old Arcam amp + Sonos Connect (Gen1) + x2 floor standing Mission speakers Upgrade I’m considering is: x2 FIVE or Era 300  - Positioned in stereo at West end of room x2 Era 100 - Positioned at East end of room x1 Sub or Sub Mini - Positioned West end of room x1 Turntable An alternative that has been suggested is Ultimate Immersive Set with Arc - I’m concerned that if I position an Arc under the TV (which is on one of the 8 meter walls) while it will be great for TV it won’t give immersive sound like the stereo setup above. Clearly  all of this is eye wateringly expensive, so I want to get it right :) 

On my Sonos Ones, the amount of volume at 1% is wayy too loud to be 1%, but then if tiu try to get the volume ANY lower it just drops off to nothing.Not at all being "that guy" but this 1% sounds more like a honest 10%. And thats if I change every limit volume setting, turn on/off loudness, adjust the EQ every which way, and even change the output of audio (Dolby, pci, DTS, etc.).The ONLY solution I have found is to just use my Sonos roam instead. No, I am not complaining about the volume being too loud, I'm just confused as to how loud 1% volume is, when the next step is No sound output.Like imagine your phone dying at 12% every time. But always showed 12%.Or like either being able to only squeeze a literal HANDFUL of toothpaste out of the tube, or nothing at all.Just does not seem right at all..  (still a problem, over a year later) 

how did the app get so bad?  can anybody tell me how to delete a song from the queue?  and how can i sort albums under the artist?

3 days ago SiriusXM Canada stopped streaming -- “unable to play station” comes up.I revoved the service and tried to add it again and the message “A connection to SiriusXM Canada could not be made” comes up.Sonos issue?I was able to add SiriusXM (US).

Hi all - thanks in advance for any help!I have two Sonos Fives in my living room, set up as a stereo pair. They play music wirelessly just fine, working as a stereo pair. The right-hand one also has a line-in connected. It connects to a CD/DVD player (it’s an OPPO BDP-103EU BDP-103EU Blu-ray player, in case that’s relevant). The line-in connects to the back socket of the right-hand Sonos Five, and runs down and splits into the red and white inputs to the player. When I play CDs from the player, the two Sonos Fives work fine as a stereo pair, with both playing fine. But when I play DVDs from the player, the stereo sound does not work: it seems to me that only the left-hand Sonos Five seems to work, and the right-hand one (i.e. the one that receives the line-in) is not playing any sound, so that e.g. some dialogue from the film is not played, or e.g. the instrumental parts of film songs play but not the vocal parts of those songs.Because the line-in seems to work fine when I play CDs via

Why does all audio services Amazon, apple, Spotify Sonos, etc. constantly skip EXCEPT Pandora. It plays flawlessly. I’ve followed other articles on steps to follow. Same results. I had a Boost and took it out, directly connected to a speaker. Love the system. Had this for years without issues. Now I just want to punch someone in the nose. 🤣. 

Hello Since updates to my TV and Sonos System, I only get PCM 2.0. So DTS discs sound terrible.I hope they fix this soon, any ideas?System:LG C1Sonos ARC , sub and 100’sApple TV 4KPanasonic UB820 I have tried all the different settihngs in a all combos and reset the TV and No go.Its very annoying. Thanks 

If there was a time to crowdsource and troubleshoot a piece of software… now is a good timeWe could use some organization for bugs/errors. A central repository to collect screenshots and comments. Constructive input. I think we have enough participants.Categories might be:Operating systemsDevice type/brandMissing featuresFunctionality issuesApp crashesPerformance issuesApp updating issuesBricked equipment due to updated firmware 

I have a play3 that won't connect to my app. The app finds the speaker, connects to the speakers WiFi and then will not play the connection tone. I have done a system reset and I have hard wired it to the router with no positive result.

Will Sonos buy back my £3,000 of kit now I can't load up my PC music libarary?The ‘phone service simply said ‘the technical team will have fixed this soon’ ...they haven't after a weekThe new app appears to be a disaster!  

Hi, I am losing the will to live! We updated internet to Virgin got a new router and when we tried to connect we encountered problems with one of the speakers.In the meantime the app has been upgraded. I have two Play One (The one that isn't working is the oldest circa 2014/2015 ish)We've tried -- unplugging, pressing play and plugging back in. The light flashes white, flashes oranges and then just keeps flashing organge and doesn't turn to green and so we cant even get to chime. ​​​​- Plugging ethernet cable in still no joy. I've  contacted Sonos support (45 + minute wait) and then a 40 minute call back for a technician to tell me to do the same and that I'd need to buy another Sonos!!! The other speaker is working fine btw. Is this Sonos shutting us out due to age of speaker which was working perfectly until this point? Seems weird that the new version 2018/19 is working fine.. Any ideas, guidance greatly appreciatedNat (dreaming of Bose)  

I LOVE ALL GENRE2 QUESTIONS:I HAVE APPLE DEVICES CAN I HAVE THE SONOS APP ON ALL OF THEM TO ACCESS MY MUSICHOW TO GET BETTER SOUND WITH MY 3 DEVICES IT SOUND MUFFLED Moderator Edit: Swapped Title with context of thread.

Hello i am new to the sonos world.i just bought a beam 2. I would now like to purchase a turntable that can be connected to the beam 2. I have read some treads but I am not very clear yet. I guess the Pro-Ject T1 Phono SB turntable is fully integrable with the beam 2, or is it?Can I connect only with the RCA cable or is it better with the line-in adapter cable?I assume that the beam 2 then automatically activates if the audio pulse comes from the TV or the turntable, is that correct?thank you very much

Hi since installing the new app I am having continuous issues with playing same music in different rooms and each time I go to apply each it stops playing on all of them I have an Arc set up with 2 rear play1 and in the other room I have A play bar and a One I only use Youtube and radio or TV also a roam for outside 

Hello - I have a Sonos network in my main home and am now trying to add a Ray to my holiday home which hasn't got a Sonos network yet. Ive gone through the setup process and it connects to wifi network in holiday home but when it says check for updates, I immediately get the error 1101 saying unable to check for updates. The app then seems to lose the Ray and I have to go through the process again.Tried a few things and the wifi is strong so not sure why this is happening. Any ideas welcome. thanks

I have 3 sonos play 1s. Since the new app update recently sonos cant find my system every time i restart. I have done a factory reset about 10 times and it still doesnt work. I have a samsung s23 and my wife has a iPhone 14. Yesterday i factory reset all 3 twice and now it wont even find the system at all. So annoying and frustrating. I am reading lots of reddit posts and on this community about the issue but Sonos does not seem to be doing anything about it.