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Contributor I
May 26, 2024 9:47 AM UTC
Question

Will Sonos buy back kit?

Will Sonos buy back my £3,000 of kit now I can't load up my PC music libarary?

The ‘phone service simply said ‘the technical team will have fixed this soon’ ...they haven't after a week

The new app appears to be a disaster! 

 

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6 replies

Pools-3015
Prodigy I
May 26, 2024 10:14 AM UTC

If you really want to sell your Sonos speakers, I'll take them at a reduced price!

But if you want to fix the issues you are having, like many others are, look here:

There are ways to get access to your music again. You just need to search.

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Contributor I
May 27, 2024 4:02 PM UTC

Thank you Pools-3015.

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Contributor I
Jun 25, 2024 5:08 PM UTC

...and (having taken a day off to search through the posts) I have found the answer! [Post from peterlip]. Complicated but after much fiddling about my PC music library is back on Sonos! 

I don’t think I will be buying any more Sonos kit ever again.

 

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Senior Virtuoso
Jun 25, 2024 6:32 PM UTC

...and (having taken a day off to search through the posts) I have found the answer! [Post from peterlip]. Complicated but after much fiddling about my PC music library is back on Sonos! 

I don’t think I will be buying any more Sonos kit ever again.

 

Would you care to provide a link to the solution, in case any others need the same advice? 

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jgatie
Jun 25, 2024 6:45 PM UTC

Would you care to provide a link to the solution, in case any others need the same advice? 

 

Links for PC/Mac and NAS (Note: You are going to need the PC/Mac app to complete):

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

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Contributor I
Jun 25, 2024 9:43 PM UTC

..I can’t find the link but the picture has the words….at point #6 I used my ‘owner’ user name..and it worked fine..and I went to point #8..

 

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