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DCSipp
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June 25, 2024
Answered

skipping audio

  • June 25, 2024
  • 1 reply
  • 106 views

Why does all audio services Amazon, apple, Spotify Sonos, etc. constantly skip EXCEPT Pandora. It plays flawlessly. I’ve followed other articles on steps to follow. Same results. I had a Boost and took it out, directly connected to a speaker. Love the system. Had this for years without issues. Now I just want to punch someone in the nose. 🤣. 

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Best answer by Airgetlam

Hard to tell, given the scant information. I’d guess potentially a DNS issue, but it does seem odd that it affects all those other streams, and not Pandora. 

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

1 reply

Airgetlam
AirgetlamAnswer
June 26, 2024

Hard to tell, given the scant information. I’d guess potentially a DNS issue, but it does seem odd that it affects all those other streams, and not Pandora. 

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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