Fix & Optimize

can someone PLEASE help!  I have a new router and cannot connect my sonos system to it.  I have tried everything that is advised via the website and app but it just won't connect.  I've tried to call but there is a 60 minute wait, I've tried to Live Chat and I'm 30th in the queue.  Please, can someone in the community help????

My Boost is not showing in the list of Sonos components or ‘About Your System’ in the new S2 app.Additionally, the Boost is not shown in the list of components on the Sonos Mac app or web app but it IS shown in ‘About Your System’ on both.Furthermore, when I initially updated to the new app on my iPhone, the Boost was missing, yet I still had the ‘old’ app on my iPad, and it was displayed correctly (in the list of components and ‘About My System’).  As soon as I updated my iPad to the new version of the app, the Boost disappeared.  I did call Sonos Support and they confirmed that the Boost was working fine.Can anyone please help with this?

There is a wrong email address associated with my sonos that I can’t get past and can’t find anywhere in the app or on the website

After resetting the Arc (like i did with the Five after my app could not find a system...) the Arc does not play the chime/sound needed in order to complete the setup.The app does see the Arc… i just cannot finish the connection.The Arc is factory resetted and the green light is flashing, ready to go...

Got myself the Ace recently, delightful headphones to own, but I've had nothing but trouble connecting to my PC. 7800x3d ASUS Prime B650M-A Wi-Fi II DDR5 if that helps.First and foremost, my phone (flip 5) pairs seamlessly. OOB and currently. On my computer, it detected it quickly but there was a tonne of drop-out, lag, and static. In attempting to resolve the issue I restarted my pc a few times and had to repair the headphones each time. Multi-point made no difference.They were working perfectly for 20 minutes, restarted my computer to test reconnecting again. Couldn't reconnect, couldn't remove, couldn't re-pair. Factory reset the headphones, fiddled with bluetooth drivers, deleted a few in the hidden tab, it connected again. Switched audio back to phone, same issue.Repeat steps, doesn't find headphones. Disable and re-enable bluetooth drivers, 404. Re-install drivers, 404. Currently moving onto slightly more nuclear options: windows repair, full power-down, re-install windows(keep f

As from the screenshot, the settings of surround has disappeared from Sonos app. Anybody knows something about it? There is no more the possibility to set rear speakers volume and distance. Thx 

I have saved an account but now I can’t delete it. I have tried several times but it keeps saying account not removed. 

Hi All,I am using the S 2 App - it has been working fine but..My two Sono 5 speakers have started being only available from within the Sonos App. Their volume control is also erratic. I have reloaded the app, done factory resets, added speaker routine, gone thru the sound PIN routine, added the wifi password and reached the screen where it says the speaker is connected. However it says - If it does not appear in the system then power the speaker off and on and it will appear.When I go to the system in the app indeed it is not there. When I power the speaker off and on it is still not there. And when I try adding I get the “I don’t see my product” message. Back to factory reset for the green led to find the speaker …. around we go again…Any thoughts or advice would be welcomed. The S 1 App which I tried as an alternative says that my speakers are S2 compatible, but gives the option to downgrade to S 1. Should I try that?Thanks

The Sonos app continues to drop out during tv playback. It is extremely frustrating and makes what used to be a great product, totally crap and frustrating to use. Sonos support does not provide solutions just what should like AI garbage.  I have found that turning the tv off and on with the video paused seems to re-establish playback to the Sonos beam, but this is crap and frustrating w then compared to a product that used to work seamlessly.

buongiorno a tutti sto riscontrando dei problemi con amazon music hd non riesco a far connettere gli altoparlanti sonos one sl ,se entro dall’applicazione sonos è tutto ok ma non riesco a capire se sto ascoltando musica in qualità hd ,mentre per quanto riguarda spotify è tutto ok riesco a vedere la coppia sonos tranquillamente . La domanda è questa se bypasso amazon music con apk sonos la qualità è quella in alta definizione oppure è in bassa qualità .Grazie a chi potrà rispondere buona giornata Moderator Edit: Google Translate- Good morning everyone, I'm having problems with Amazon Music HD. I can't get the Sonos One SL speakers to connect. If I enter from the Sonos application everything is ok but I can't understand if I'm listening to music in HD quality. As far as Spotify is concerned, it's everything is ok I can see the Sonos pair easily. The question is this: if I bypass Amazon music with Sonos apk the quality is high definition or low quality. Thanks to those who can answer, hav

HI,I have a SAMSUNG QLED TV and a XGIMI HORIZON, both with eArc. I would like to be able to connect both devices to the SONOS ARC, to do this I understand that I only need a SWITCH that has 2 HDMI eArc inputs and 1 HDMI eArc output.Although it seems simple, no matter how much I search I can't find it...Can anyone help me with this issue?Thank you!

Hi All,  I am running a Mac Using Ventura 13.6.7 (it auto updated grr) and in the update the sonos app updated to S2 v16.2 on the desktop and can no longer connect to the music library on the mac so I can no longer play all of the music I have stored. It seems that this might be an issue that has been around for a little while from reading the threads but there seems to be no resolution. Can anyone advise a solution or work around.  Many thanks  

Hi all.Just wondering if the whole 2.4ghz whfi thing, is still a problem with connecting an Arc soundbar. Really putting me off buying one to be fair, and am I correct in thinking,  if I buy the sub aswell, it will all connect ok, I have the virgin hub 5 box with fifi6.....cheers. 

My Sonos Era 100 works well, except when it lost its connection to Bluetooth appliances (I connect its Bluetooth to my Sharp Android TV), it keeps trying to connect with annoying chimes. It’s really annoying.  I tried to search answer on how to turn off the Bluetooth sound, but there are only two answers:Enable Idle-Auto Disconnect option from Sonos app. But it will only turn off the chimes after 30 minutes it lost its connection.   Turn the volume down. Only work if I don’t use the speaker. My question is, isn’t there really any way to disable the Bluetooth chiming sound right away? This is hard to believe that this problem is overlooked by Sonos.  cheers,w

After the May update to the SONOS app (S2), I was able to update my Playbar to S2 software. However, now S2 cannot see the device. What can I do? Must I redo the reset and updates? About My System (collected from S1 app after updates, which can see the device but says it is an S2 device)Sonos App InfoVersion 11.14Sonos OS S1Build 572150280Sonos ID unregistered>Associated Product192.168.1.198Sonos System InfoPlaybar: PlaybarSerial Number: ******************Sonos OS: S2Version: 16.2 (build 79153290)Hardware Version: 1.9.1.10-2.2Series ID: A100IP Address: 192.168.1.198Audio In:WM: 1ОТР: Moderator edit: serial number removed

I have just rebooted my play 3 , app says it’s not registered , I can’t seem to add it to the system I get to the point where your asked to press flashing button nothing happens ! the play 3 is connected to router with an Ethernet cable 

After installing the latest update I noticed speech enhancement and night sound were turned off I turn them on but in terms of audio coming from arc nothing changed at all. Also my usual listening volume of 30 is quiet all of a sudden. Please fix this and your random muting speakers

My iTunes library was deleted after last Sonus update. I can't load it. How do I get to play my music?

I am trying to add Sonos One Gen2 to my Sonos app. However, every time I try to add it, it fails at the firmware update. It tried a second time, and fails again. It allows me to continue, but the Sonos isn’t added to the Sonos app to manage.  -I’ve rebooted my modem -I’ve rebooted the Sonos -I’ve rebooted my phone -I’ve reset the app-I’ve factory reset the Sonos one gen 2 -I’m as close as I can get to the modem, I’ve also tried disabling the 5Ghz antenna-I’ve signed out and in of the Sonos appI can’t get the Sonos added to my app no matter what I do. Please help. 

So I can’t simply play music from a folder from my 5000$ computer.. Sonos can well and truly F $ R K OFF I will deposit this rubbish out the window and spend weeks advertising you cant play your own music on this junk. pay thousands for a full set up and error 913.

Hello.Is there a product page or means to purchase a single outdoor speaker without buying a pair?I own and have installed two of these: https://www.sonos.com/en-us/shop/outdoor-speaker-pairI run them in mono off the back off my deck but want a third to fill in a gap.Thanks.

I changed my router to one gig. Since then I have issues. First the SL one were in another room. I managed to haven them play together. Now not speaker I the app. I upgraded the network in each one but after that keep asking to connect. I did the reset but still. 

Trying to connect to WD EX2ULTRA NAS Drive. Was getting an error that pointed to adding an entry to the Register which I did. However I still cannot connect.  Now get:Sonos was unable to add the music folderPlease check that the path to the folder, and the username and password if needed, are correct.Reason: Access to the shared folder “\\MYCLOUDEX2ULTRA\Public\Shared Music\iTunes” is denied.This is successfully connected to iTunes on my PC running Windows 11.Have also tried with “\\MYCLOUDEX2ULTRA\Public\Shared Music\iTunes\iTunes Media” and just Shared Music.Please advise.

After the new update under system it does not show the type of connection no longer… 

It’s been a week since you pushed out one of the worst app updates in history. You flat out broke a lot of peoples systems and even if you are among the lucky ones who got it working you got performance problems and a massive loss of features. Roll it back, NOW.