SONOS WHEN ARE YOU ROLLING BACK THE APP???

Question

It’s been a week since you pushed out one of the worst app updates in history. You flat out broke a lot of peoples systems and even if you are among the lucky ones who got it working you got performance problems and a massive loss of features.

Roll it back, NOW.

Gaham · Accepted Answer

The sad reality is that if it was coming back it would be back.

Whether the reasoning is commercial or technical, i.e. they had a one way process in he update that cannot be backed out, if Sonos was going to give us the old version we would have it by now and they would not be announcing the product launch that drove the update.

At this stage I think the value of continuing to post is to warn new users that:

Sonos is not a customer focused company
Their initial experience with their new products may be difficult

At least anyone who does a Google search should find one of these threads.

Buyer beware.

robolab · Answer

The sad reality is that if it was coming back it would be back.

Whether the reasoning is commercial or technical, i.e. they had a one way process in he update that cannot be backed out, if Sonos was going to give us the old version we would have it by now and they would not be announcing the product launch that drove the update.

At this stage I think the value of continuing to post is to warn new users that:

Sonos is not a customer focused company
Their initial experience with their new products may be difficult

At least anyone who does a Google search should find one of these threads.

Buyer beware.

The posts and outrage must continue as much as Sonos’ arrogance persists

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