Fix & Optimize

Hi allI’m trying to use the ‘Stream What You Hear’ application to stream from my Windows laptop to my Sonos SL 1 but it’s not working,SWYH looks to be running, but the Sonos controller app can’t seem to play the stream: It attempts to connect but nothing happens and it fails - no error messge.The SWYH record function is working so I think that end of things is ok.I followed these instructions:https://www.howtogeek.com/292842/how-to-stream-any-audio-from-your-pc-to-a-sonos-player/ Has anyone had similar issues?Thanks in advance.

Hi all--I’ve got Sonos all throughout my home. 9 Play Ones, 2 Subs, and a Playbar in total. Overall everything works perfectly well, except for my “Living Room”. In that room, I’ve got 2 Sonos Ones and a Sub. I’ve noticed that it sounds very tinny and lacks bass when I play music. I check the app, and there are no issues. However, the Sub is not playing! Here are the things I’ve tried:Remove the Sub through the app, then re-add it via the app. This generally works but I have to do this every single time I start playing anything to “Living Room” Un-plug it for 10 seconds and plug it back in. Sometimes this makes the Sub start working too. Un-plug it and press the join button while plugging back in, and re-adding it as a new speaker to “Living Room”. This takes 5-10 minutes but seems to work until the next time I play music Called customer support. She ran a diagnostic and said it shows that the speaker is playing, when it is definitely not. It’s quite obvious when the Sub is playing, as

I have a new Sonos Amp with 2 Sonos One SLs. I’ve hardwired (2) 125W Proficient Audio speaker selectors (4 port each) to the back of my Sonos amp. I currently run (3) Proficient Audio dual tweeter speakers indoors (Speaker Type - indoor/ceiling): Proficient Audio C825TT, 150W, 8 OHM)  and (4) Proficient Audio dual tweeter speakers outdoors (Speaker Type - outdoor): Proficient Audio AW600TT, 125W, 4 OHM). All 7 of my Proficient Audio speakers are hardwired with Genesis 16/4 speaker wire. My Sonos Ones are easy, run and sound great but all the hardwired speakers have volume control issues. When listening to music they always automatically decrease in volume to a setting I estimate to be around 15% but the Sonos speakers remain loud.I recently read on this support page an article that stated the Sonos amp couldn't run a 4 ohm speaker. Not sure if that is true. I’ve followed all online troubleshooting tips and cannot get them to work in unison with the Sonos amp and speakers. I’ve read tha

I have a Beam connected to my TV and wanted to use a Connect:Amp to connect some speakers in the roof as surround sound. The Sonos support website says:https://support.sonos.com/s/article/2237?language=en_US Your home theater speaker and Connect:Amp must be wired in one of the following configurations:Both the Sonos home theater speaker and Connect:Amp are wired to the router with an Ethernet cable.   The Sonos home theater speaker is wired to the Connect:Amp with an Ethernet cable and another Sonos product is wired to the router. I have a Boost plugged into my router and everything is in Boost mode (wm 0). I connected the Connect:Amp to the Beam with an ethernet cable. When I try to set the Amp as surround sound in the app it says Both Beam and Connect:Amp must be connected to the router with an Ethernet cable I called the support number, and they also told me that either both have to be connected to the router, or one of the Connect:Amp or the Beam must be connected. It’s not ok to h

Hi folks, not sure if anyone has ever experienced this but I will try my luck here.When I initially purchased my Sonos Amp, I intended to use a third party sub. I hooked up a Polk sub using the RCA cable and it worked fine.However when I try to use it again (watch TV through HDMI) or listen to music, the “Sub Audio” menu went missing and subwoofer is not working in the first couple minutes.As shown below in the picture, the sub menu no where to be found.After about 5-6 minutes, the sub menu appears and I can start hearing subwoofer now. Seen below.Over the next couple days it always happened, whenever there is sound playing in Sonos Amp, the sub comes in after a few minutes went by. During the process, I did not raise the Amp volume or touch anything on the subwoofer sideAny idea why this is happening?Thanks in advance!

In my Imported Playlists imported from Music app for macOS (Version10.15.7) using a .xml file, songs with accented letters in their titles show up in the imported playlists, but they show up as their .mp3 file name rather the song title, they don’t show their cover art, and the songs won’t play. The same tracks are indexed fine in the music library on Sonos and play with no problem when not played in a playlist. Has anyone found a fix for this? Thanks!

I am a premium subscriber to YouTube Music (YTM). I love the playlists that YTM provides and maintains. I have added many of them to my Library for quick reference. Yesterday, all of the YTM created playlists are no longer appearing in my Library through the Sonos app and the Sonos application on my Mac. They DO still exist when I connect directly to YTM.I spent a decent amount of time with Sonos Support last evening resulting in an open case, currently with no resolution. Did this happen to anyone else?

This is extremely frustrating.Installed new wifi last night - went to reconnect my sonos speakers and used the prescribed process - found an ethernet cable, hooked it up, nothing, over and over again for an hour - two different speakers same problem.So I finally got fed up with it and reset the speakers using the hold play button while plugging it back in until green LED shows up.  Hey guess what? that doesn’t work either.I’ve tried every combination of wired and wireless to set these up on my network. “Resetting the router” isn’t really an option since my kids are e-learners. I’m using an AT&T (Arris?) modem/router with Circle Home Pro connected that feeds to Google WiFi (3 nodes).  App is installed on iPhone XR.  This all worked fine prior to last night. I have reset the speakers and the apps multiple times.  When wired, it gets to the step that it says connecting your speaker and then says lost the connection and nothing can get past that step.  When wireless, it gets through Wi

Hello all!I am very new here. My boss tasked me with replacing our old wired speaker system from our old building to a new audio system when we moved into our new building.Sonos seemed like the only choice to have speaker that had the power, utilized wifi, and could all be controlled from one device.Here I am, sitting on $1k of speakers cluttering my desk and my boss is wondering why it is taking so long lol.So, I have tried setting them up through the app and I get to the part where I am supposed to connect the speaker to the wifi. The app says that the product was added, but I might have to re-open the app or unplug/plug in the speaker to see it in my “System”. I have tried this many times and the “System” option remains light grey with no products appearing for use on the app.I think there might be an issue with the speakers not actually connecting to the wifi but it says that it does. Unfortunately, I work in the office with 15 other people, so I can’t go around resetting the route

I've seen lots of stuff on this subject but not understood much. I've set up a mesh system using TP-Link Deco. The one thing that doesn't connect is the expensive Sonos kit, natch.I don't want to connect it using an ethernet cable (it's why I bought a WiFi enabled speaker system) but even if I did, it doesn't work.The sonos S1 app on my phone is telling me to connect a speaker to the router but it isn't finding it - just Searching for Product.Any non technical help would be appreciated 

I’ve just bought 2x S1 speakers and an Arc for my tv room. Throughout the rest of my house I have old S1 app-compatible amps and bridges etc. and an S2 compatible Sub. These all worked fine until...I installed the S2 app on my phone  with a view to using that for the TV room.  But now I can't pair the S1 speakers because the app says it requires an update (the first speaker works ok though). When the app begins its update it fails with an error code 30 (ie it detects non-S2 compatible devices). Ok, so to remedy this I open up the S1 app to try and remove the S2 compatible products (the Sub) but the app says I first need to perform an update. This then gets through to the finishing up stage then gives me the error code 9 (unable to update because of S1 incompatible products being detected)… I’m now caught in a never-ending loop from hell and can’t set up the new S2 compatible products properly.Any ideas before I completely lose it with Sonos (which is sad given I’ve been a huge fan for

I accidentally hit the thumbs down on a song I like. Can I get it back?

We have speakers in different rooms throughout the house plus a home theater system. Over the past couple of days the speakers have slowly disappeared from the app. I once had 5 different ones and now I am down to 2. I try to add them back in and nothing is found. I have turned them off etc. what the heck. Nothing has changed in our WiFi or anything else in the last couple days. Help!

New Sonos Fives (stereo pair) finally installed and wondering if I missed something in setup from app. Things went to plan until I had to push “the flashing green and white button”.  That light doesn’t have a visible button but thought all 3 icons are just touch sensitive so 10 presses on one speaker before unpacking the other for 10 more futile presses.  App shows Five image on 1 Setup screen but 2nd image on next screen (closeup of button) shows button not on a Five (different Sonos product?).  Retraced app instructions and went to website for same troubleshooting tips.  Chat was another waste as I’m following instruction and typing another response when chat closed due to inactivity ( 3 sentences typed).  Phone in support finally pulls back the veil by saying the button is on the back next to the power cord.  Viola!SummaryPhone support worked great.   Still had to use wifes iPhone for setup as Android (Galaxy 10) wouldn’t connect. Correct me if I missed something but App setup seems

HiTrying to use the Sonos app!I’m trying to search for radio stations, but there seems to be no search facility? Hundreds of stations, but how do I search and add radio stations that don’t appear in the lists? All I want is BBC Radio 6 to begin with. Why is it so hard? 2. Why does the room allocated icon appear on the screen at all times obscuring the screen. How do I get rid of this? It’s terrible.Really confused. The reason why its taken me so long to move away from good old-fashioned hi-fi.Please help. Thanks.

Hi,I have used a Sonos Play:1 for some years now, but when I moved to a new house my Play:1 hasn’t worked properly with alarms since, while with playbacks of all kinds (streaming or from external media such as external hard disk connected to router) it has been doing great.I have searched and read many topics on this and tried rebooting my router, checking wi-fi signal in the house (very good, it’s a small flat on just one level), changing channels (both SonosNet’s and router’s, tried 1, 6 and 11), changing stations (Sonos Radio instead of TuneIn), but nothing seems to solve this.In the old house I used also a Bridge, so I tried to use that again but to no avail. I updated Play:1 to Sonos S2 app but also this wasn’t useful.The thing I cannot explain to myself is, that while radio stations start playing when I set the alarm (usually in the morning, say, at 7.30am), they very frequently stutter, or stop altogether, sometimes some minutes later, sometimes even half an hour or one hour lat

I’ve been pulling my hair out trying to get these to stereo pair.  Have reset them, have renamed them, have reinstalled my app several times.  Nothing works.  :(I have a One and a One SL.  When I’m in the system and try to pair them it seems to be going ok...until it gets to where one speaker makes a sound and I get the prompt:Facing the front of your Sonos One SLs, tap the image below that matches the speaker playing the chime….and the Continue prompt is greyed out with no images below or ability to accept/click.  It’s almost as if the app isn’t fully loading the option.I need these to be paired.Am I missing something?  Like- you can only pair a One with another exact One?  Not a One SL? 

I am currently in Haiti. My Sonos AMP connect plays music via soundcloud, but will not play all the music that I look up. It says that the access is denied. I tried changing my VPN to a US VPN and it works on Soundcloud, but not my (Soundcloud) SONOS S1 app. Can this problem be fixed or will it not work?

When playing albums from music library the queue stops playing half way through the album.

My Sonos devices are unavailable on random occasions. No obvious pattern.  I am playing music on the Sonos One in my kitchen try to add another room to the group and get the message ‘Unable to connect to device.   Try again later’ (see screenshot below) All other wireless devices (phones, PCs, iPads, radiators, cctv etc) work fine, only Sonos seems to have this issue. Does anyone have any ideas? When every other device works fine I feel this is likely to be a Sonos issue rather than anything else. I’m really getting a bit fed up with this problem randomly occurring, especially considering the amount this equipment costs. Ideally I would like to email the below screenshot to Sonos and ask them to look into it but I can’t seem to find a support email address.I submitted a diagnostic report with reference: 787715455 if anyone can do anything with that.Any ideas welcome!  

Hi To start, I have 7 sonos products and have been with sonos for about 4 years…..I love it!!Back ground…I live in a house with poor wifi coverage. I get good coverage in one corner of the house from the router and use a couple of wifi extenders to get wifi coverage for the rest of the house. All works well for zoom calls, netfix, etc etc on all phones, pcs, ipads and fire stick. Downside with sonos, is it doesn't like my extenders as i think it cases lag, so i bought a Sonos boost 1 year ago…..Now all sonos works perfectly and i love it! Toaday…I received my Move over the weekend, set it up next to my router and all is well. Move it to my kitchen and it now says that its connected to a wifi extender and cannot play (not the exact words but you get the idea). i take it back to the router (which is 1 meter from the Sonos Boost) and it still says im on the extender.  after resetting it a few times I called sonos tech support that had me reset every thing again, switch off extenders etc e

I’ve been using Sonos for 8 years now, with 10+ devices, and never had any issues. I have always had either a bridge, or hardwired one speaker into my router.  I purchased a mesh WiFi a few weeks ago, and upon initial setup, everything on my Sonos network was working great. I had hardwired one of my speakers into a node that was being used as a bridge. Within the last few days I’ve been having all sorts of troubles with my Sonos. Today, my iPhone shows all my devices present, but my iPad only shows 4 devices. My surround (setup as basement) says that it is not configured, and one of the speakers does not play anything.  I realize that this is probably having to do with the mesh setup (which I have since uninstalled), but I have no idea how to get things back to the way they were.  Any help would be appreciated, as I’m at my wits end!

Hi, Can anyone help me understand how to get Sonos to work properly when trying to fast forward a radio show when I’m listening to catch-up?Everything is good when I click on a show to listen and it will play from start to finish but if I want to skip forward 30 seconds or worse jump forward a few hours I often get nothing. Sometimes I get a spinning wheel and after some time it will skip, most of the time it will fail. I assumed maybe it was something on TuneIn’s side and just gave up months ago, but today I tested and actually it works fine on their website. The problem lies with Sonos, unless its an API issue from TuneIn - can anyone help or will Sonos look into it?Thanks.

I got error 107 when iu  tried add music form my NAS to SONOS listHow to fix it?

Hi, I’m trying to connect a used Boost and I can’t connect it to my wifi, I rebooted the Boost, rested the router, used different cable and still saying your Sonos product was not found!