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WJDavis
Contributor I
October 13, 2020

No Longer Seeing YouTube Music (YTM) Created Playlists

  • October 13, 2020
  • 8 replies
  • 316 views

I am a premium subscriber to YouTube Music (YTM). I love the playlists that YTM provides and maintains. I have added many of them to my Library for quick reference. Yesterday, all of the YTM created playlists are no longer appearing in my Library through the Sonos app and the Sonos application on my Mac. They DO still exist when I connect directly to YTM.

I spent a decent amount of time with Sonos Support last evening resulting in an open case, currently with no resolution. Did this happen to anyone else?

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    8 replies

    Rowena B.
    Rowena B.
    Retired Sonos Staff
    October 13, 2020

    Hi @WJDavis, thanks for reaching out and welcome to the community. I appreciate your detailed post describing the issue and for contacting our phone Sonos Customer Care support. My apologies for the inconvenience. Let me help you with this.

    Upon checking, YouTube music playlists are no longer showing in the library has been identified as an issue and we are actively working with YouTube Music to resolve this. 

    There's no exact timing to share yet at this point and this will be resolved in a future software update. 

    If you need help with any other information, please be sure to let us know.

    The Sonos Community is always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
      controlav
      controlav
      Lead Maestro
      October 14, 2020

      Don’t trust your music collection to an ad company. Try iBroadcast instead.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        WJDavisAuthor
        Contributor I
        October 27, 2020

        Hi @WJDavis, thanks for reaching out and welcome to the community. I appreciate your detailed post describing the issue and for contacting our phone Sonos Customer Care support. My apologies for the inconvenience. Let me help you with this.

        Upon checking, YouTube music playlists are no longer showing in the library has been identified as an issue and we are actively working with YouTube Music to resolve this. 

        There's no exact timing to share yet at this point and this will be resolved in a future software update. 

        If you need help with any other information, please be sure to let us know.

        The Sonos Community is always here to help.

         

        Any updates?

        Rowena B.
        Rowena B.
        Retired Sonos Staff
        October 27, 2020

        Hi @WJDavis, thanks for reaching out to the Sonos community.

        We appreciate you for following up on this concern. I understand that an issue must be resolved as soon as possible. In this specific scenario, we are still awaiting an update from our engineers for the development but as of this writing, we haven't received any.

        Our engineers are actively working with Youtube Music to resolve this. Please bear with us while our team is working towards a resolution. It will be resolved in a future software update but we don't have any time frames to share right now. 

        Please feel free to reach out in the future if you have any other questions. You're always welcome here in the community.
         

        Help others find useful content by clicking the like button and selecting the best answer to your question.
          WJDavisAuthor
          Contributor I
          December 15, 2020

          It’s been two (2) months, any updates?

          Rowena B.
          Rowena B.
          Retired Sonos Staff
          December 16, 2020

          Hi @WJDavis, thank you for following up on this concern. I know that this issue is long overdue and your experience could've been better. We have no updates to share with you at the moment and we are still waiting from our engineers for the development status. Please let me know if you have any further questions or concerns, we'll be glad to assist you. 

          Help others find useful content by clicking the like button and selecting the best answer to your question.
          WJDavisAuthor
          Contributor I
          December 16, 2020

          I just took a look at the Android App and the MacOS application. It is fixed! 

          Rowena B.
          Rowena B.
          Retired Sonos Staff
          December 16, 2020

          Hi @WJDavis, thanks for your response and for updating us. I’m glad that your concern is fixed. If you have questions in the future or need help with your Sonos device, please feel free to reach out. We’ll always happy to assist you.

          Help others find useful content by clicking the like button and selecting the best answer to your question.
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