Fix & Optimize

I try to add Era100 and ask me to sign out then sign back. IT DOES NOT WORK. 

My surround system is comprised of the Arc SL, a sub and two ERA 300s.  The 300s have microphones.  But the microphones are disabled by default since they are rear speakers. I have no other way in my lower level of using microphones for Alexa or the Sonos Voice control.  Is there a way to enable one of the ERA 300s to use its microphone as a smart speaker?  I would hate to have to buy an ERA 100 just to have a microphone capability and the lower level of my house. Any help is greatly appreciated.

I have three outdoor speakers (Sonos by sonance) running to a Sonos connect:ampIt’s not getting enough power because of hardware. I have a second identical amp. Is it possible to bridge them together. Thanks 

Hi,Since the new app update I am no longer able to control my 3rd party subwoofer connected to my sonos amp. The menu seems to just have vanished from the new app (see attached image). Needless to say, ability to control the sub from the app and to adjust crossover was one of the main reasons I bought the amp. Will this be fixed? 

Just set up an Era 300 wall mounted using the Sonos Era 300 bracket inverted. The sound is just flat the EQ setting make no difference to the sound at all. Loudness on or off there’s no difference in bass, treble + or - bass + or - doesn’t change the sound level? Not impressed just upgrade from a play 5 Gen 1 and the quality of sound was so much better from a 8 year old speaker! Is there something set up wise I’ve done wrong?Thanks in advance.

Since I updated to the most recent Sonos app I have 2 out of my e play 1 speakers that I can not get connected. 

I believe the new update has an issue with “top tracks” and “artist radio” when accessing Tidal.  I can’t find any way to add all tracks to my queue, only one track at a time.  The workaround of using the Tidal Ap (versus the Sonos Ap) then picking your Sonos products for output works, but this is an awkward workaround.  Please either fix this bug or let me know how to do it!  I am using my iPhone/iPad to access the Sonos Ap.Thank you

I can not switch between tv and music any more, the new update is a desaster. I am selling Sonos in my shop and i am ashamed to demonstrate the products because its not working like it suposed to. Which i**** approved this st**** update? Moderator Note: Modified in accordance with the Community Code of Conduct.

Running 80.01.11To have a 6.00am Alarm work on time I need to set it for 8.30pm. I’m in South Australia which is +9.30 UTC hence the adjustment I needed to make. Manual shows Local Time setting option but that option doesn’t appear in my settings list. Alarm setting shouldn’t be a math test! Is anyone else have this problem? 

Hi...I have two Era 100's as rears...in the new app both are listed, however when I try surround audio tests the left rear doesn't provide sound. I've tried to remove surround, however I get an error. How can I control/check/modify the left Era...there are no options available. I'm on android, so a trueplay suggestion wouldn't help. On the previous version of the app there were control options of each speaker. 

At 100% on the move can hardly hear it at a distance

My music library is STILL gone!  It is now July 3rd.. I have updated my Sonos several times.Please let me know..I have to say Sonos has been a frustrating experience since we've had it. I will not be investing in Sonos equipment in future unless something drastically changes. 

Hi too many issues to list here is this the new app????loss of  music stop starting all main services out there doing the samevolume slowapp sloweven on one room the samenot a wifi issue have items cabled doing the samereboots do not solveAnd wifi and network great as it is a commercial set up start having problems since new app just getting worse as i am using it? 

I have owned a playbase since 2018. Recently it has been acting up. If i press play/pause or next / previous buttons on playbase, it takes a long time to respond. It is also very slow to control from ios app. Not sure if the wifi card is acting up. Please help debug. I have several other speakers which are all fine.

After updating the iOS app, my Move 1 can’t be found. I am able to use the web app, but obviously that defeats the whole point.  Anyone fix this?

Truplay still not working on my iPad, with July’s 2024 update. Tried all forums you can find for help, none work.

Is it ok to use 30W Google rapid charger with Roam? Don’t want to ruin the roam (or the charger) or worse.

My sub all of a sudden stopped working and now the system can’t find it 

The app tells me it needs a update, I press it, it then says done, I press it and it then goes back to the update screen. It is stuck doing this loop? 

I set up my speakers on a spectrum w6 internet connection and sonos app on s24 samsung phone. All the speakers were there and working properly. After several hours the speakers are no longer displayed in the sonos app but still work individually on wifi connection (Move/One). I restart phone and all speakers show up again but disappear after several hours.

Last week I upgraded my wi-fi to 1GB with Spectrum and had to replace my modem/router.  Since that meant the network name and password changed, I had to reconnect my Sonos products to the new network.After I was unable to connect my Sonos products myself, I called Sonos Support on Friday. After being on hold for almost two hours, my call was answered and support was very helpful getting my three Sonos Ones, one Sonos Roam, one Sonos Move, two Sonos One surrounds, Sonos sub woofer and Sonos playbar connected to my new router/modem.Unfortunately, on Saturday, I realized the two Sonos One surround speakers had no sound.  They had always worked before.  I double checked to make sure I had a surround sound movie and audio was 5.1 and output was Dolby Digital.I tried to use chat support several times over the weekend but kept getting a message that NO agent was available.I called again yesterday and held again for an hour for Sonos Support.  After trying to connect the two Sonos One surround

Has anyone had a super random issue with your router via spectrum internet not connecting to your speakers after 4 months of continued use without any changes to the network?

I just purchased and did initial setup of my first Sonos speakers 🎶 They worked, but then some of the products started not showing up in System. I reached out to support and it’s the known router issue (SAX1V1S). a few questions…They speakers are all currently displaying in my system.  will they continue to randomly drop off?  (the more important question)… I’m nervous about getting a router and connecting it to the current spectrum modem and having it work with Spectrum, and with Sonos. Can anyone recommend one they’ve gotten that has been successful, and can you share your process with the setup?Thank you!

I’m a software developer for 25 years, and much of the last 15 spent on mobile platforms. I have NEVER seen such a blatant failure in my life. It has been many days and still I see “no products found” when I open the mobile app. And the scum that runs this company is silent, other than to make a moronic announcement about how brave they are for updating the app. Was that a f****** joke?!?!And is the app the only problem? I doubt it. I suspect the latest firmware update(s) are also a pathetic broken attempt. Why? Because the new “web app” works fine (which proves my system is online and working even though the mobile app can’t find it), and because the Spotify app will sometimes see my speakers and play to them, even though the app can’t find them. And what are these lowlifes doing instead of fixing this? Well of course, they’re aggressively advertising they’re new headphones LMAOOOOOOOOOModerator Note: Modified in accordance with the Community Code of Conduct.

Dear All,I have a Sony TV with ARC playbar and 2 ERA 300 linked in surround. Dolby Atmos of DVD works well in the surround. However, I would like to send the ARC sound from a regular TV to the surround speakers. Something else I am unable to let work.I was also unable to find any usable information on that matter...Could somebody help?Best regardsYves