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Sudipta
Contributor I
July 3, 2024
Question

playbase issues

I have owned a playbase since 2018. Recently it has been acting up. If i press play/pause or next / previous buttons on playbase, it takes a long time to respond. It is also very slow to control from ios app. Not sure if the wifi card is acting up. Please help debug. I have several other speakers which are all fine.

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    1 reply

    nik9669a
    Senior Virtuoso
    July 3, 2024

    It may be down to the latest app version: a lot of users are reporting slow response times. 
     

    If you are concerned you could try generating a diagnostics report and contact Sonos support. 
     

    This is a user community so there’s not much debugging we can do for you. 

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