Fix & Optimize

I hardwired two Sonos speakers to my home Network powered by 3 Google Nest WiFi pucks and 3 Google WiFi pucks. They're almost all hardwired to eachother like below:Modem - Main Puck - Unmanaged 8-ports switch - remaining pucks.  For two of the remaining pucks, I also connected a Sonos speaker to the respective LAN ports.  Sonos is in "wired mode" so creating its own network.  I started having problems with the WiFi  network repeatedly loosing internet access. Google looked at diagnostics and detected a loop, rogue DHCP, and other issues.  I was thinking... Could this be caused by having Two Sonos speakers wired to the network? I now disconnected one as a test and the issues seem to be gone.  Thanks for any insights. 

We can be watching netflix on the TV and the sound seems to just stop.  If we skip forward or backwards the sound comes back. Diag 2118038459

I have signed out and in again, deleted the account and reauthorized it - nothing seems to work it is stuck reflecting an old Amazon Music library, with albums showing as unplayable.  Please can you have a look at this for me from the back end?  Thanks 

I’ve had the Sonos system running for years. I’ve had the Move attached for a long time as well.This morning, the Move was not showing up in the app. After doing a Factory Reset and going through the Add Product process, I get the error message listed in my subject line “There was a problem setting up your Sonos Move. Our Customer Care team is ready to help”. The Move is still listed under System as Sonos Move, Not registered.I have gone through the Factory Reset process several times, with this same result.

Hi TeamI am in the process of moving from Spotify to Tidal. Using a Connect with my HiFi system, it really makes a difference in terms of quality. I am now facing the following issues (which I also had with Spotify or Sonos Radio but not in this frequency): When I play sound on just one speaker, usually it works fine. When I group all my speakers (3x Play:1, 1x Play:5, 1x Connect), the sound interrupts every now and then (at least 1x/song). Not on all speakers simultaneously, but just on one or two speakers. It’s especially bad when I skip to the next track, then the initial 2-3 seconds are played, then on one or two speakers the sound drops for 5-10 seconds and comes back again. It doesn’t really happen that much when I play through an Album or Playlist without skipping to the next song manually. Like if there is insufficient buffer if I skip to next track ‘unexpected’ for the Sonos. The issue can’t be my connection speed - I am getting more than 900Mbps on LAN and more than 70Mbps on

Hi guysI spent a lot of money on my Sonos Surround ( Arc + 2 Sub Gen 3 + 2 SL ). I even got a boost to improve wireless communication. I spent 900 euros in the most expensive 4k bluray of Panasonic,  which is amazing..I got a lot of UHD movies with Dolby Atmos and the sound 8s amazing.  However, many other 4K movies are coming in DTS X , and for those my only option is setup the audio output in the bluray to PCM. The problem is that the quality is not so great.Will Sonos be ever compatible in the future with DTS ?

OK so kinda new to this forum thing so here goes.Whenever we are playing music (Spotify / Soundcloud / TuneIN radio) after a few minutes the PLAY:1's that are in Surround get a few milliseconds delay from the Playbar. It sounds like i'm in an old theater and that is not what I'm looking for in my own home.Playbar is wired into a gigabit switch, Sub and two PLAY:1's are wireless.Was hoping to bypass my wifi network. To clarify, Is it possible to make the Sub and PLAY:1's wirelessly connect to the playbar instead of them connecting to my wifi router?I'm almost certain that the location of the wireless router is the issue.Wiring all speakers is not possible.  What kind of info would you guys and girls need from me to help me solve this issue. :)All help is appreciated.

I have 22 various Sonos speakers through my home.  I also have a 1 Gbps Internet high speed connection with a Asus AC-5300 high end router. When all 22 speakeers are plugged in and operating my speedtest performance is about 150 mbps.  Today, I shut off 8 of the Sonos speakers.  I then did a speedtest and consistently got close to 500 mbps.  I again re-plugged in the Sonos speakers and performance dropped again to 150 mbps. Can someone tell me why Sonos speakers are so chatty that they are killing my network?

Hi.I got a Connect amp with wired ceiling speaker in kitchen along with the good old dino CR200 controller. So i got this IKEA speaker to enjoy music in living room as well.I can play music in living room using ipad, but no way using CR200.My plan was to have music both in kitchen and living room or seperate, but CR200 only allows music in kitchen.Yes i know my system is guite outdated, but itgought by using living room as active on my ipad i could use CR200 but music will still only sound in kitchen.Anyone? 

My Play:5 keeps cutting out randomly. The music in the app appears to be still playing (the time carries on) and when the play:5 comes back it is at the new timeframe (not where it cut out). If I play the same music in different rooms the music only cuts out on the Play:5

Hi team,I’ve successfully transferred Google Play to You Tube Music, I’ve succesfully added You Tube Music and actviated the account on my Sono’s account.However, when I am using the Sono’s app, I cannot search for any music via You Yube, not by artist, playlist, nothing.In the Browse section of the Sono’s app, I am able to see You Tube Music, but only Playlists appear and nothing more.When I access a Playlist and try to play, it comes up with “Unable to play ‘Song Title’ - access is denied. Appreciate some guidance and assistance here. 

Hi, I’m new to the Sonos ecosystem, I have a question to ask: when I’m not using my Sonos setup (at night) the devices disconnect from the network or whatever and there are question marks in the app where it says what kind of devices do I have in my room. Is this normal? It’s some kind of a low power mode feature? 

I have a LG 47LA7909 TV and a Beam with two Play:1 for Stereo Sound.In the App you should be able to set up the TV for the Sonos System by plugging in the HDMI cable to the ARC port in the TV.Sound is already playing after I activated Simplink on my TV but I cannot control the TV with the app, nor the volume with the TV remote, due to this set up error in the App.It says that no HDMI ARC connections can be detected.Reseting the TV hasn't worked eitherAny ideas for a solution?Thanks in advance!Markus

Hi, Sonos Play 5 connected via LAN, another Sonos Play 5 in another room vis WLAN.Every morning Sonos system cannot be found in the network. After speakers get disconnected from power the appear in the network.  Anderl 

One of the consistent issues I (and many network implementors) have with Sonos equipment is dealing with the older/pre-standard STP path costs Sonos equipment presently uses (10 for Fast Ethernet vs the  commonly used 19). This is especially problematic with when multiple tiered switches are installed on a network and path cost modification isn’t practical. Unifi (Ubiquiti) based switching networks can be especially problematic in this regard. Unifi switching can be set to STP or RSTP, but path costing can’t be edited persistently. With Sonos S2 coming, are there any plans to modernize / update the spanning tree implementation to support the current STP path cost standards, or better yet, support RSTP?

I have a Google pixel 3a which I use to connect to my two Sonos One SLs. Occasionally it works perfectly, and when I am in the middle of using it (e.g. go to change a song) it is usually fine. However, when I first begin to try using it, it almost always fails to connect. I close the app and reopen it but doesn't help. It always seems to take a few minutes to get going. I get a variety of error messages, most often 1001 or 1002. My partner has a Google Pixel 5 and never has this problem Can anyone help? I saved up for a long time to afford good speakers, and it's very frustrating to have them malfunction all the time. Thanks,James Diagnostic ref: 1932698396

New android phone.  I’ve copied music files onto phone, and can play them without problem using the built-in audio player.  Inside Sonos, when I browse songs “on this mobile device”  I see the songs (files).  I click on any file, and a message pops up from inside Sonos indicating ‘song name’ is no longer available on ‘phone model number’.  Replace ‘song name’ with any song I select, and replace ‘phone model’ with the long phone name.  I just don’t understand.  I’ve done a chmod of the files to make sure they are permissioned as readable by all.  Please don’t suggest things like keeping the music library on my old phone.  I want to trash the old phone.  The only solution I’m looking for will allow me to store the music files on my new phone and play them on my Sonos system (which the new phone can see).  Note that I can easily control my various speakers through the new phone if the music being played has been queued up from the storage location on my old phone.  But that won’t be a via

Purchased a Move less than 3 weeks ago and I'm very happy with the addition to my Sonos collection, but I am not happy with the Move’s discharge of its battery when in shutdown - down to 16% after less than 2 weeks in the fully off state. Also when in standby, it wakes up unnecessarily whenever the Sonos app is opened. Any other modern battery-powered device when in shutdown (eg laptop, phone, tablet etc) will self-discharge of course, but to a much lesser extent, probably up to 10% a month, certainly not losing 84% of charge in 11 days like the Move does. It's definitely off and dead to the world (shows ‘offline’ in the app) when it is powered off (long press and chime) and when powered up from that state it takes time to reconnect to the network, which is what's expected from fully off.I have asked for a return and refund from the shop but I have been asked to submit a diagnostic by the shop in order for Sonos to determine whether it is faulty or working as designed. As I didn't see

Recently I have changes my iMac and had to re-synchronise my music with iCloud. Ever since I have done this the My Music tab within Apple Music doesn’t populate my own music anymore. I am able to listen to Radio, New and For You, however even after Reauthorise Account and deleting account My Music this still doesn’t populate.  I have called the helpdesk and they claim it has to do with issues with the iOS version I am using, a beta version. However, this is not correct, the iOS and macOS are both official released version and up to date. It has been 3 weeks now without being able to use my Sonos system to listen my personal music. By this time any synchronisation between Apple Music, iCloud and Sonos should been completed and ready for use.  Any one else seen this issues, and knowing how to resolve this? 

Just purchased a second Sonos One to create surround sound.  Plugged in and powered on.  At end of the process to connect, it stated it needed a software update.  At end of update, it had an error message that mentioned unit did not update and to unplug.  I unplugged let it sit for about 10 min and plugged back in.  Unit will not power up.  Have tried multiple outlets.  Plug is secure.  Anyone else experience this?

Hi i can’t switch my favorite  Radio Rmf Fm and Radio Zet its polish radio. The radio does not work when I updated the application . Please help me

Hi. I’ve seen this issue raised elsewhere as long ago as 2 years back but there has still been no satisfactory resolution. I have a Sonos One with the Alexa capability. Whenever I ask Alexa to play a track, it announces the track as the track actually begins to play. This happens whenever I use the voice command, “Alexa, play track-x”. I don’t have an Echo Dot or any other related/connected device. Why has this still not been sorted out? It’s really frustrating and should be easily fixed with a patch. Can you reply to my questions? Thanks!

Hi’ I seem to be having an issue to get my sono speakers back the way they where, I’m trying to control the volume with google home to have all the speaker turn the volume up all together and also down. for what ever reason it will only control one speaker at a time. Any help to resolve this would be appreciated. I did try different settings but seen to be at lose on how to set this. I can control the volume of all the speaker at one time with the app but not with Google it did work at one time but has stop.Thanks in advancelou

Hi all, If you’re experiencing any of the above, or your app is sluggish, then your Sonos set up may be suffering from “wireless interference”. In the video, you will see how to fix this annoying issue, and get back to listening to your favorite tunes, uninterrupted. Feel free to let us know how to get along with the video. If you need any further assistance, we’re ready to help! :D Please note that we also have a support article explaining how to change the wireless channel here: https://support.sonos.com/s/article/1219 Still having problems? Grab a diagnostic and add it to your reply. Sonos Controller App for iOS or Android From the Sonos music menu, touch Settings > Advanced Settings menu > Submit Diagnostics. Sonos Desktop Controller App for Mac or PC Select Submit Diagnostics from the Help menu.

Hi all, I updated a while ago for S2 app for Android and since then I have following issue: Volume bar is too sensitive in a way that when I have all devices set for 0 (minimum) the next step (one tap for the the control) to increase the volume is already too loud. This makes controlling the volume really problematic as not able to listen Sonos with low volume at all! I tried to change the from each device the volume setting down to 30% etc. but it doesnt solve the issue.Please see attached pic which gives first sounds after off setting, where sound (rooms 30%, playbar 60% sound volume). If I go one step down, no sound at all and higher, already “loud”. Previous S1 controller would give identical sound bars much more to the right giving more space to set the volume either direction.