Contributor I

No Power to Sonos One

Forum|Forum|5 years ago
December 24, 2020
1 reply
97 views

Just purchased a second Sonos One to create surround sound. Plugged in and powered on. At end of the process to connect, it stated it needed a software update. At end of update, it had an error message that mentioned unit did not update and to unplug. I unplugged let it sit for about 10 min and plugged back in. Unit will not power up. Have tried multiple outlets. Plug is secure. Anyone else experience this?

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Annazel S

Retired Sonos Staff

Hi @LaxDad.

Thanks for reaching out and welcome to the community! We’d be glad to help.

When it comes to product issues particularly if it is not powering up, it’s always best to reach out to Sonos Support, to diagnose the unit and discuss the replacement option if needed in accordance with the replacement policy. I suggest contacting our phone team, for they have more resources available for advanced troubleshooting, and the tools our agents can use would be very useful in this case.

If you have any other questions or concerns, feel free to reach out.

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