Is your music cutting out? Or are your players disappearing from the app?

Ok Ken, I’ll give it a try.

So you say:

 - SSID separation (that so far is not complete because on one Wi-Fi network I have 2,4/5 GHz non-separated)

 - change channels

 - same names for the two 2,4 and the two 5 ghz ntwks: why, if I may ask? Do you think the names can have something to do with it?

Thx

P.S. Point is: I don’t think I can give the same name to the networks since the routers have constraints with the names...

The 2.4ghz band on each WiFi access point should be given same name, for example “MyNetwork-2G” (also ensure the channel (ch 1) and channel width (20 MHz) are set exactly the same) …. and the 5ghz band on each WiFi access point should be given same name, for example “MyNetwork-5G”  (also ensure the channel (ch 36) and channel width (40 MHz) are set exactly the same).

Hi I have all issues that you mentioned, music drops in 1, 2 or all speakers, sometimes only 1 speaker works, sometimes some speakers are not available. 1853351510.

I have 1 One, 1 One SL an and play 5

Thanks for your help

Hi @pipecruz,

Thank you for reaching out to the Sonos community and for letting us know about your concern.

Upon checking the diagnostic, there's an interference in your wireless network that may be caused by wireless congestion or low wireless range and detected an audio dropout in your due to sync error, and playback failure.

Let me suggest the common fixes for audio interruptions while playing from a music service on Sonos. If you are listening to a different source, see our other audio troubleshooting articles for more help.

1. Sequential reboot to refresh your network and all your Sonos devices connection.
   • Unplug your network devices (modem, router, any wireless access points on the network) from the power and wait for 60 full seconds before you plug it back in.
   • Once the router is back online, unplug all your Sonos devices from the power. Please wait 15 seconds before you plug back them back in.
   • Force close the Sonos app from your iOS or Android device.
   • When the status light on your Sonos speakers are solid white, get back on the Sonos app and check if you're connected.
   • Test playback from your Apple music and observe.
2. If you have access to your router settings, below are the settings that need to be verified. You can contact your Interner Service Provider or router manufacturer for assistance.
   • The auto channel must be set to Off
   • Choose the best non-overlapping channel (1,6,11)
   • Set channel bandwidth to 20MHz
   • Both 2.4GHz and 5GHz should be enabled
   • UPnP should be enabled
   • 802.11 bands should be set to b/g/n
   • Airtime Fairness should be disabled (if applicable)
      

After performing the steps above and you're still experiencing the same problem, I recommend contacting our Sonos Customer Care support to perform in-depth troubleshooting and understand your full network setup. Our phone support has the tools to check what's going on in your system and to remotely access your device to provide the best option for you. Please feel free to reach out in the future if you have any other questions. You're always welcome here.