Is your music cutting out? Or are your players disappearing from the app?

Thanks for the response. 

The Sonos speaker when utilizing the Airplay 2 just acts as a target. To unsure we are getting as least amount of interference as possible, would it be possible to temporarily hardwire the targeted Sonos player to the router and assess if the issue is still present?

Usually if the Sonos speaker works fine and it identified on the Sonos app but not on the Airplay 2 function, the issue is communication between the sources.

We have one Symfonisk speaker, two Play:1s, and one Play:5. All in different rooms. Recently music will cut in and out on one speaker when playing to a group of one or more. This mostly happens when streaming from Radioooo via Airplay, but sometimes also when playing Apple Music via the Sonos app. The diagnostic number is: 

338188706

Hi @Beth S. Thanks for posting.

I have taken a look at your diagnostic and your Airplay 2 audio stream seems to buffer a lot. Interference is a usual suspect. How does the Sonos system function when one of the speakers are hardwired to the main Eero router directly?

Previously, these device disconnect disappearance issues werent really noted or did not happen.  The new controller app update and firmware updates have done something.  It took few attempts to get my speakers connected via phone support.  I have a very fast wifi and dedicated mesh.  I also have hardwired setup available.  The speakers are all in same family room.  Not sure how wifi interference can occur here when it doesn’t happen to any of my other non Sonos devices?  It took few attempts to get the sonos sl ones and the sub connected in the app.  
 

If this keeps up, then the quality of product and ease if app use is going down.  The whole idea was to try Sonos va Bose.  Bose app may be cheesy, but it seems to be more stable as my buddies put it.  Starting to feel regret, especially, after the last tech I communicated with.  

Hello,

I have a Port connected via ethernet to a switch (which is hardwired to our router), wifi on the Port is disabled. The output is connected to the CD input of an Onkyo TX-NR656. The output of the Onkyo goes to a 7.1 speaker setup (rear speakers are wireless) and the output is set to “all channel stereo”. I consistently get intermittent/random dropouts on all speakers with this setup. The music never plays back more than a minute, and dropouts can happen as frequently as every few seconds. The source of music doesn’t matter. Audio dropouts occur regardless of the selected “listening mode” on the Onkyo.

I do not have this problem on my five other wireless Sonos devices (One, pair of Play:1, and pair of Play:3).

I do not have any audio dropouts when using the Onkyo with other A/V devices.

The Port is located in the living room in the “media center” with open open shelving. 

I have confirmed that I have the latest app on my iPhone and the latest updates applied to the Sonos hardware.

I’ve submitted a diagnostic, the confirmation number is: 1600291032.

Thank you.

Sonos speakers now being recycled in the green bin, awesome customer support guys, cheers!

Hi everybody, I experience regular disappearances of the wireless player, I think I’ve applied all the advices but no luck. The details

My players:

 - Sonos Play:1 (wired)

 - Sonos One SL (wired)

 - Sonos One (NOT WIRED) and in another room with respect to the other players

I have three wifi network in the house:

 - WiFi network 1: wifi channel 6

 - WiFi network 2 and 3: wifi channel 11

 - SonosNet channel: 1

 - No Sonos Boost

 - No other devices close to the wireless player (no landline with cordless phone, one baby monitor in the same very large room but not close to the player)

I understand that even without a Sonos Boost the two wired players create a wireless network for the wifi player, am I correct? And the channel should be the number 1, am I wrong?

I have a wifi analyzer that says that normally on channel 1 there is no other signal in the surroundings. At the worst case, it detects a -90 dBm signal coming from a wireless router in another apartment.

I should add that the wifi Sonos player is some 30 feet away from the nearest wired player, that is in another room.

As I said, during the day I can experience two to three disconnections. For hours it can work regularly but randomly the wifi player disappears.

I’ve uploaded a few diagnostics, I’ll stick to the latest: n 391661885

Thanks a lot for any help!

MrGralich,

It’s not clear (to me at least) from your post, how your different WiFi networks are setup, if they are using the same network subnet, SSID’s, Channel Width etc. But…

Have you tried switching off your WiFi networks 2 & 3, perhaps on a temporary basis, just to see if that helps resolves your issue. (Assuming your devices are Wired to Network 1).
 

My thoughts are one of the networks are interfering with your Sonos Controller device(s) and perhaps your SonosNet channel too, which at the very least needs to be set to Channel 1, based on the WiFi channels currently in use. 

Ken, first of all thanks for having taken the time to answer :-)

All the networks come from a single router:

the two wired Sonos players are connected via ethernet to that router, that creates the wifi network 1 (wifi channel 6) and, via two Apple Airports, other to wifi networks (wifi channel 11). On wifi network 1 there’s an SSID separation, so there’s a 2,4 and a 5 Ghz network, while the two other wifi networks created with the two Apple Airports create an unseparated network, so 2,4/5 Ghz networks that have the same name.

The SonosNet wifi channel as I highlighted is already set to 1.

I was under the impression that if I used different wifi channels I should have been safe… Don’t you think so? Could it be a ‘distance’ issue?

I did try to switch off the wifi network for a while, but since the disconnections are random, I couldn’t appreciate differences. Maybe I should switch them off for some days…

Thanks a lot

MrG

MrG,

As you are using the same 2.4ghz and 5ghz SSID on all access points - I would try this:

• Give the 2.4ghz SSID on all access points the same name, use the same channel 1 for all and the same channel width - I recommend 20MHz only for this band.
• Also give the 5ghz SSID on all access points the same name (but a different name to the 2.4ghz SSID), use the same channel (36 will do) for all ...and the same channel width - I recommend 40MHz for this band.
• Leave your Sonos products wired and ensure you do not have any WiFi networks setup in the Sonos App in either of these locations “Settings/System/Network/Networks” & “Settings/System/Network/Wireless Setup”.. you only need to ignore this and leave a WiFi setup in the App if you have a Sonos Move device as part of your Sonos System.
• Ensure the SonosNet channel in “Settings/System/Network” is set to either channel 6 or 11.

See if the above suggestion improves things for you.