Fix & Optimize

I just bought a Sonos 2 Pack at Costco and Not pleased at all. Im ready to return it. I discovered that both power cords do not make good contact with either speakers, and moving them they lose power. I have to position them correctly on a counter for them to get power . Also, it was kind of strange that the power cord does NOT go in deep enough for the cord to go through the ‘Channel’ at the bottom of either speaker. And, it won’t sit flat because the power cord does not go in far enough for the feet of the speaker on all four corners to sit flat. Trying to set up the first speaker, and having issues, I tried the power cord from the second speaker with the same result. Im really disappointed. I shouldn’t have to move it around trying to make contact with the power cord to get it to work.

Hi all,  Having a bit of mare - and don’t really know where to start with explaining - but I’ll try! TL;DR:I want individual voice control of each room speaker & ‘play everywhere’, but, at the moment that’s not working. Setup:Sonos 1 and ZP90 in living roomPlay: 1 in bedroomPlay: 1 in kitchenOn S1 OS because of the connect What I want:Individual Alexa control of what plays in each room (from the only alexa device, the Sonos 1 in the living room) Play ‘everywhere’ if I want to combine it all into one, big, loud sonos-festWhat I’m getting:Individual control of what plays in each room UNTIL the moment I instruct it to play everywhere. That works beautifully, but then returning to individual control of rooms stops. It plays on an individual speaker, but the wrong one. For example… play ‘xyz’ on living room will prompt the response ‘playing xyz on living room’, but it’ll appear in the bedroom.It’s taken a good few hours of my life so far! I thought it was an echo messing things up, but

Just set up new Sonos One with Google assistant. The Sonos controller works and I can stream radio/music through the Sonos One. If I speak to the Sonos, the music goes quiet so the microphone hears me saying 'ok google', however I get no response from Google. If I speak with my Google Assistant mobile device active, then Google response does come from the Sonos. Any ideas Guys? Thanks DD

Je voudrais acheter des supports pour enceintes Sonos  ... il me manque un code promo ... qui peut m aider ??? Merciiiiii

tl;dr: I’ve discovered that anytime my Playbar becomes the coordinator of any group (even a group of one), it tells Harmony to shut down.This isn’t entirely new behavior, it’s been discussed here before: But that thread is nearly a year old, the circumstances are different, and the apparent solution doesn’t apply to me, anyway.My Sonos setup includes a Playbar paired with two Play:1s, another standalone Play:1, two Symfonisks, and an AMP.The Playbar (+ surrounds) is connected via optical to a TCL Roku TV and both are being controlled by a Harmony Hub. This setup has been working flawlessly for over 2 years. Even longer when you disregard the surrounds, which I only added to the PlayBar later. Now suddenly, for the past couple of weeks, I’m experiencing the issue linked above, more or less.If I start the TV activity while the Playbar + surrounds are grouped with my kitchen Symf for playing music, as soon as the Playbar detects audio from the TCL, the Harmony switches off the TV activity

Cannot get Amazon to play I punch in my code email and password I get the text message I approve and then it goes back to the Sonos page where it wants me to start all over putting in my password again

My SONOS ARC is connected via eArc connection on my LG65GX tv and sound is playing through the sound bar but i am unable to use the LG remote to control the sound level on the ARC but it works with the SKY Q remote, also when i go through set up on the SONOS S2 app it shows the TV is not connected nor does the remote set up work. I have been through various threads and online advise and nothing has worked including fully resetting both products, check for software updates, setting it up in the TV as Philips etc I am using the HDMI cable supplied with the ARC, any ideas what to try next??

I have connected my SONOS S1 system to a new DELL desktop computer and now can not access my “Music Library” but can access other music sources, i.e. Spotify, Pandora etc. 

HELP my sonos sub isn’t working at all, I have connected it and disconnected it and it’s still not producing any bass with my sonos beam and two sonos ones and I have a code for diagnostic 1086014768

Anyone else get the message that sonos not available or can’t connect to Sonos? Will getting the Sonos boost help with this situation?

I have a medium to large setup in my house and have one unit that repeatedly gives me the same issue.  It is a sonos amp that I have had for years and it will be playing music and suddenly stops for 10 to 15 seconds before starting where it left off and will not do it again in the session.  It’s almost like it is buffering.  Once it has done it once it might not do it again for hours.  It is wired and it is the only one I have issues with.  Internet is strong and I don’t have anything anywhere near it !   Anyone experienced and resolved similar ? 

having upgraded to the new sonos s2 app I have a Sonos 1 that simply will not reconnect -factory reset multiple times -add speaker - runs finds speaker -Then final message is the speaker may not appear - if this happens power on and then finish using the system tab -???? 

Bonjour,Lorsque j ‘essaie de connecter mon SUB avec l’application Sonos celle ci se ferme  toute seule au moment ou je valide le choix du SUB. Quelque soit le téléphone ou la tabletteApplication Sonos et IPhone a jour

I have a new Arc SL (Costco version), and experiencing issues connecting to a 2018 QLED Samsung TV through HDMI Arc. Previously I had a Beam+Sub+Surrounds connected. The TV sensed a proper Dolby Digital connection with the Beam. After connecting the new Arc, neither Dolby Digital nor Dolby Digital Plus protocols are available to select. Obviously, no Atmos, nor Dolby digital. Wondering if anyone has a similar issue with either the Arc SL (purchased at Costco) or with the actual Sonos Arc, standard edition. 

I too am having issues with intermittent audio between my new 65” 2020 Samsung Frame TV and my new Sonos Arc. Every morning, after the tv has been off, the audio is intermittent: maybe ½ second of sound every 3 seconds. The tv is connected with a new high speed HDMI cable (came with the Arc) into the eArc port in the TV.  Unplugging the sound bar from power and plugging back in fixes the issue as long as the tv stays on. But this is not a solution, only a work around.  I am so tired of this problem I have forgone the ATMOS feature and connected the ARC to the tv using the provided optical converter.  Does anyone no of a fix for this? Sonos tells me to unplug the ARC and Samsung tells me to unplug the TV. Neither seem to have a fix.  Sonos - please help a loyal and long time customer!

I own a Sonos Beam and Move. I was shocked when I brought home the Move because it was more of a light gray than white. I also ordered the Sub and I am thinking about upgrading my Beam to the ARC but I was wondering if the shade of white matches now. 

Good morning and a happy new year to the Sonos community.My issue is that after I have powered-on my Sonos speakers, I get no sound from my Sonos One SLs while watching TV until I have repeated the TV Setup in the Sonos 2 app.Music is fine, just TV.For info:TV is LG 55 CX   

“Recently Played” in the iOS app constantly stops working for me (get error message that “Recently Played information isn’t available right now. Please check back later.”).  I’m only able to fix this if I delete the Sonos app and reinstall (nothing else I’ve tried seems to work).  But I’m having to delete/reinstall the app about once a day.  Anyone have similar issues or have a better long-term fix?

How do I set up Alexa on a Sonos in hk. Alexa isn’t on the Hong Kong App Store and it’s not an option in the Sonos app - the app only offers music options not voice.  Thanks 

I’m researching which NAS to buy and am finding the amount of options quite hard to navigate. What I’d like is: A NAS that works seamlessly with Sonos Cost to – ideally be below £250/$320 Good speed performance (obv.) A NAS that allows for me to use as my actual iTunes music folder for my MacBook and potential to back up things like photos also (I don’t need it for movie files) Nothing that requires ‘hardcore’ technical knowledge (I’m quite technically competent – with a bit of hand-holding – but I’d like the UX to be simple rather than be too involving) For it to include 1/2TB storage min (as in fine for it to be 2x1TB with dual back up) Thanks, David

Dedicated setup for only listening music. 11x12 ft room. I have Tidal HiFi and Spotify Premium.Question:What SUB settings do you use on your Sonos Amp SUB cross over?When I start playing and launch the app, the sub settings doesn't show up. And later after playing for sometime it shows up. I have a screen shot of sub settings of the app here.When you turn off the SUB?  You hear more high and mid level.  Why does the Sonos Amp do that?  I know it adds a filter and sends more lower freq to sub.   I do prefer keeping the loudness ON. sometimes I listen to music at a low volume.  SUB Level and Phase Calibration :I used an iOS SPL app Decibel X for iPhone to calibrate the speakers and Sub. I used 75db. not 80db. 80 was too loud. you can watch the following video and download the sample files. I played the WAV files on my iTunes Windows app and used AirPlay to play it on Sonos. I used 67hz as my CrossOver.Place your phone to your listening area. where you sit. Ear height. Play file T5V_Pink

Hi, my beam keeps 'crashing'. Sometimes during music playback it is like the music is stuck and I need to turn off the plug at the wall. When it powers back on it has vanished from the system and the only way to get it back is a reset. Then it works as normal for a while and either the same thing happens, or randomly it just vanishes from the system again when the TV is off. I have a Sonos move in the same room and that has been working consistently. Actually this all seemed to start after I added the move to the system in December. Does anyone have any idea?Thanks  

Hello everyone, this is my first time posting in this forum.  My problem started after the software update from Sonos.  I have checked for updates on my TV and it is up to date.  I’ve tried power cycling all the devices, rebooted the router, also even changed my router and the problem still persists.  So when I turn on the TV, I get sound as normal for a few seconds and then it just goes silent.  If I select a different input on my TV and then go back to my ‘cable’ input, the sound comes back.  I only have to do this the first time every time I turn on the TV.  It’s pretty annoying having invested so much into my Sonos system and its doing this now when it never did it before.  I spoke with Technical Support who was able to capture some diagnostics.  The TV model is a Sony XBR65X900F.  I do have the 5.1 setup and the sound disappears on all the speakers in ‘living room’ group.  Everything is on S2 as well.  The router I’m using is a Linksys WRT1900AC. I do have a case # with Sonos supp

Been having issues with Primephonic browsing in the Sonos app - getting an ‘unable to browse’ message every time I attempt to access New Releases.  Happens across multiple platforms (PC, mobile app, etc.) and only with Primephonic.  Rebooted and rebuilt my system from the ground up already.  Any suggestions?

Hi,the “genious” SONOS marketing try to force me to upgrade my system:3x SONOS Play:31x SONOS Bridge1x SONOS AmpAfter removing one Play:3 i CANNOT ADD IT AGAIN to my system…  again and again foring me into update process, which FAILS every time and telling me I should buy new components!I really start to HATE SONOS!!