My SONOS ARC is connected via eArc connection on my LG65GX tv and sound is playing through the sound bar but i am unable to use the LG remote to control the sound level on the ARC but it works with the SKY Q remote, also when i go through set up on the SONOS S2 app it shows the TV is not connected nor does the remote set up work. I have been through various threads and online advise and nothing has worked including fully resetting both products, check for software updates, setting it up in the TV as Philips etc
I am using the HDMI cable supplied with the ARC, any ideas what to try next??