Fix & Optimize

I’ve been troubleshooting audio dropouts for many months now.  I suspect it might have something to do with a flaky internet connection but I have not been able to prove it yet.  In the mean time, I’ve been submitting diagnostics reports and working with Sonos support to try to eliminate any issues with the sonos itself.   I’ve been through all of the usual suspects.  Replaced the cable.  Replaced the router. Added a switch between the router and the connect to isolate a possible faulty port on either side of the cable, and using a different port on the Sonos connect.   I have to explain this every time I connect with support, even if I have an existing case number, as they always tell me “its probably a bad cable”.This question is specifically about sonosnet.  According to support, this is the latest cause of my audio issues.  I have a single sonos connect hard wired to a switch which is connected to the router.  This is the only sonos device on the network.  Previously, support said

I know this was discussed a few years ago but it appears the conversation is now closed and, I believe, still unresolved.i have numerous Alexa deviles all called “computer” but my Bem, and my One’s require “Alexa” as the wake word. I would love to replace my aging Amazon devices with Sonos but not if I have to change the wake word for all of these devices.Surely the engineers can figure out a way to solve this problem. ( Iknow, stop calling me Shirley…) 

I have a very large room I need to deliver sound to, can I install two Sonos Arc's and control them as one zone? I also intend to back this up with a sub for base.

Recently, the integration of Sonos and Tidal has been problematic. That is both playing without the dreaded “An error occurred while adding tracks to the Queue (1002)”. This is not a Tidal issue specifically as I can open the Tidal app on my device and play fine. Try later and the problem no longer manifests.I would need to check but this seems to occur frequently during the morning and less later in the day (CET). The problem seems ongoing.To Reproduce:Wake up in morning Open Sonos App Browse to Tidal Album or Playlist Touch Play Watch Spinner For About Three Minutes Error Dialog 1002 appears. Repeat.Note time on screenshots. Tidal is fine and other services such as Mixcloud are fine. Also, as can be seen on the last screen shot, about one hour later everything was fine. 

Hi one and all, I’ve had a terrible time connecting my AirPlay on my Apple devices - iPad and iPhone - to my Sonos speakers. It would connect with some one or two of the Sonos One speakers but not with the Beam. And I couldn’t get the system to group. After trying everything I saw on community chat sites like this I tried the trusty last resort. I went around and switched off the Sonos speakers one after the other (and my Sonos Port for good measure) and then turned them back on again. That was five days ago and they have worked a dream ever since. Hope this helps someone. Regards.

I have a Sonos One.I have an Alexa Routine that does three things, which works perfectly on my gen 1 Echo.Turn off lights Play Flash Briefing Start Sleep Sounds appWhen I invoke this on the Sonos speaker, it stops after step 2.  How can I make this work like it does on a speaker less than 25% of the price of the Sonos One?

I have 3 play 5’s. When grouped, I hear a clicking/static/bubbling sound.  The volume of the clicking is unaffected by the volume of the music.  It only happens when grouped, and it doesn’t matter which ones or how many are grouped.   When streaming cbc radio, the sound cycles 5 seconds on, 5 seconds off, like a clock.  When streaming Spotify, it seems to be constant. When streaming RadioParadise’s 128kb channel the sound is constant, when I switch to RP-Flac the sound gets louder and takes on a different pattern.  If I change the rooms in the group, the sound gets louder and steady for a few seconds, then fast pulse for a few, and finally gets a little quieter and steady.I haven’t found any source that does not make the sound when grouped.  I haven’t found any source that makes the sound when not grouped.I saw one post from several years ago by @kithas that seems like the same thing but there was no resolution.It seems likely that this is somehow related to data buffering and synchron

Hi. I have just bought a Sonos SL One.After downloading the app I created a new user account and tried to login. After some thinking, the app says there’s a network problem. It says check the network connection and make sure every product is connected. If you still have issues, check the date - and time preferences on the phone.My neighbour also uses Sonos and he has no problem logging in.All other devices in my home is online so there is no problem with the network. Anyone knows why I get this message? Kind regardsKristian

I have been using my Apple TV with my Samsung TV for years just fine.  The Apple TV is about 2 years old and the TV is 6 or 7 years old.   The sound on the TV is pretty bad, so I recently connecting my Sonos One to the Apple TV via Airplay.  It worked well for one movie.  But ever since, I get a HDCP error whenever I try to play a movie or show on Netflix, HBO Max, or Amazon (actually, sometimes I will get volume but a blank screen).  YouTube TV and YouTube still work fine.   I have disconnected the Sonos One and unplugged it; I have also unplugged the Apple TV, reset it, unplugged the TV, switched the HDMI cord to a different port, changed the HDMI cord entirely, and all variations you could imagine.  The problem persists.  Just a week ago I was having no problems.. Has anybody encountered this?  Any ideas how to fix it? 

Hi alli have seen a lot of posts here and on Samsung forum about the eArc issue but no mention of my specific issue. Everything set up easily and sounds excellent, however, randomly the sound will completely cut out. Seems to happen after unpausing a show or some times after a fast forward or changing channels Turning the tv off and back on solves it.  I am connected earc out of the tv. I got the Arc a couple of weeks prior to getting the Q60T and the Arc works perfectly. I had the Arc connected to my 2006 Pioneer plasma tv via the optical out on my cable box. Not 1 issue at all. Seems some finger pointing between Samsung and Sonos going on at source of issues? Could it be some growing pains of new technology? I feel pretty confident it’s an eArc issue with the TV and not the Sonos Arc. My set up is as simple as it gets. Cable box is the only input device to tv out to Sonos Arc. Been using SonoS products for years so more loyal to SonoS than any tv brand.  Thank you all!! 

I am having issues with my right surround speaker cutting out when watching TV. I took diagnostic 453607019 after it happened recently. Is there anything I can do to fix this?

Hi,I’ve encountered a strange problem since I switched to the S2 controller.I have a folder with audio books for my kids. All the books have meta data with track number, artist, album artist, album, genre and year. In the old S1 controller everything was fine and dandy.Now 3 of the books are causing problems:1 book doesn’t show the entire album name, just a small part of it. 2 books doens’t show all tracks and some of them are mixed up. In the S2 controller they are even listed as track 1 a couple of times, track 2 a couple of times etc. It’s only with these two books I’ve encountered this problem.I’ve checked the meta data with a couple of different apps and programs and they all check out correctly.Again, in the old S1 controller everything worked perfectly. Anybody with an idea on what’s wrong? Thanks,Anders

I am documenting a problem with setting up my Beam, to which I devoted half a day of my time and found two semi-satisfactory solutions.Problem: When I attempt to connect my Beam to my Sony Bravia TV via the HDMI-ARC, the Sonos app says there is “interference” and that I should disconnect other home theater devices.  The only other device I am connected to is my Arris cable box (Suddenlink) via HDMI so I unplug that, and the Beam connects to my TV.  Then I plug the cable box back in.  At that point, the Beam works, and volume can be controlled from the Sony remote.  However, within a few minutes (or sooner than that, if I turn the TV off and back on) the TV starts kicking me out of the Beam and back to TV audio.  Then the Beam needs to be set up again.  Very frustrating.Solution One (Sonos tech support): connect Beam via optical audio adapter instead of HDMI-ARC.  This works and is stable… but the TV volume can only be controlled via the Sonos app, not via the TV remote.  The TV happens

Hi - I have an issue where Spotify is constantly dropping out on my speakers. One of the two speakers in the room is connected directly to the router via ethernet cable. I consistently get 100MBs+ connections on my laptop in the same room. I can see in the app that both speakers are WM0. I have created a diagnostic report about 30 seconds after my Spotify started dropping out (on the “Office” speakers), and it continued to drop out after this. It will play for 2 seconds, then pause for 5 seconds, then play for 2 seconds etc.. Diagnostic number is 245277019. Any suggestions? 

I have a Play:5 (Gen 2) which does not connect via wifi or ethernet cable. Tried literally everything to connect and it is DOA.What are my options? I would switch it to line-in auto play but you have to have a network connection unless there is a way to “log” into it and set it?I’m assuming it is $500 trash brick, but thought I would ask. 

Hi All, In the process of moving house and packing bit by bit and I have come across an issue with my Sony TV (KD-49XE9005). I have a Sonos Beam that produced the sound for it and after having packed the Sonos away my TV won’t switch on, via remote or buttons on the TV and I have tried a 5 second power button reset - nothing. The TV worked just prior the unplugging and everything else is as it was previously which is just the power. The Beam was connected via the ARC. I've tried plugging the Beam back in as well as changing the fuse in my power socket and still nothing. Anybody have any other ideas or know what the problem is? Any help appreciated. Thanks

Hi my Playlists appear on the app on my iPhone, but not on my iPad. If I play my playlist though my iPhone and then open my iPad all my playlist appear. How do I get them to appear on the iPad without having to play though the iPhone

I’ve used SiriusXM for the past 2 years on my Sonos with no problem. Last week it started intermittently stopping playback. It would start again if I hit play again. Starting last night I got “This channel is no longer available” when choosing it from my favorites”. It was still available and eventually worked after closing the Sonos app and reopening. Today, the same favorite just blinks like it is about to play and then doesn’t. When I go to Sirius XM in the Sonos app and choose a channel, I get “The connection to Sirius XM was lost.” Sirius plays of course through Airplay and from the Sirius XM app and the Web with no problem. - just never through my Sonos speakers - which makes them very expensive bricks. There are many threads on this repeated issue and I tried all the reported fixes. The Sonos site says XM is up and running. I disconnected Sirius XM within the Sonos app. I also tried uninstalling the Sonos and Sirius apps and created a new password in Sirius as previous people ha

Hi all,I have an Arc, a Sub, and two Play:3's as surrounds. I noticed that when asking Google Assistant on the Arc to play a song (from YouTube Music, in this case), its response cuts off the first few seconds of the song. However, when asking the assistant to play a song on a Google device, such as Google Nest Mini, it finishes its response and the song plays afterward without the beginning being cut off.Just in case anyone else may have experienced this scenario also, I spoke with a senior Sonos engineer last week who said he would submit this as a feature request, so maybe a future update will address this.Ultimately, this is nothing more than a very minor inconvenience, but it would be nice to be able to hear a song in its entirety without interruption when requesting it through Google Assistant.

Here’s the issue.I have google Wifi (Mesh network with 3 nodes around my house) Connected (3) Sonos Ones, (1) Sonos Move, and Sonos Sub. Have this connected via wifi (NOT sonosNet)  After I pair my Sonos SUB to the den, it works fine for a while then cuts out -  Sometimes the Sub stops Sometimes the One stops EVERYTIME, upon linking my SUB to the ONE, the ONE loses all of its bass characteristics. It only plays mids and highs… VERY annoying - why does this change?  I was told by Sonos tech support the sound is not supposed to change. Called tech support and got a response that because I am connected to a google mesh network, I am supposed to change the wireless settings to the following.  Auto channel must be set to Off Choose best non-overlapping channel (1,6,11) Set channel bandwidth to 20MHz Both 2.4GHz and 5GHz should be enabled UPnP should be enabled 802.11 band should be set to b/g/n Airtime Fairness should be disabled REALLY?    Here are the requirements SONOS speaks o

Hello,  I’ve setup a VPN to connect my mobile device safely to my home network.  It’s a set-it-and-forget-it thing.  On my mobile device my VPN stays on 24/24 7/7. I can reach my NAS,  and literally do all the things I do at home when I am at home (!) and when I am away.  Since dataconnection through 4G or 5G is mostly unlimited (Belgium) there’s no issue on that topic.  Since I have perfect 4G coverage at home, I don’t need wifi on my mobile device either.   And certainly…  I don’t need tweaking around my phone when I leave home, starting my car, starting to navigate, or whatever thing I am planning to do.     The only thing that doesn’t comply… my Sonos system.  I’ve seen a lot of coverage on this forum and Reddit about Sonos and VPN.  Mostly posters point in the wrong direction of it being “not Sonos’ fault”, or as in “bittorrents are illegal, so you shouldn’t use a VPN”.  Answers totally missing the point about what a VPN in 99% of the cases is and what is used for daily.  I still

Hello,New owner here. I installed my Sonos AMP this morning. Configuration is: Sony X900H, Sonos AMP driving two Paradigm Studio 20 V2 reference speakers (bookshelf) using HDMI ARC.  Problem- music is day and night compared to TV internal speakers. But during regular TV broadcasts, the TV internal speakers sound noticeably better than the Sonos/Paradigm configuration. Any thoughts?  I’ve adjusted the EQ. Thanks in advance for any suggestions.  Robert

The problem I am having is very similar to a previous thread that is now closed (iTunes 12 playlists issue with NAS - playlists available but all tracks report 'Unable to play' 'cannot be found'). The solutions suggested in the closed thread did not solve my problem. My iTunes (v. 12.9.5.5) library is hosted on my laptop that is running Mojave (v. 10.14.6). I copied the Music folder on my laptop to the NAS server (i.e. a perfect copy) then updated the music library in the Sonos app. I am able to play all the tracks in my Sonos music library so Sonos is able to locate the copied music folder. However, when I select a playlist from the “imported playlists” menu I get the message “unable to play ‘name of song’- the share ‘//ip address/public’ does not exist.” The “public” folder is at the root level of the server whereas the correct path for the playlist is “public/shared music/music/itunes.” This is the same path as on my laptop, and the playlist works fine when played from iTunes on my

My Amazon Echo 2 & Google Home voice services 99% works in SL with only a few subscription services not accessible. Main reason I wanted to have SONOS other than for improved bedside music quality for most essential voice control services but I was most terribly disappointed even after spending lots of $$$ buying from someone who bought it from Amazon USA

When I select an activity playlists no music is listed and it says “no selections are available”. I use this feature all the time so it’s a recent issue. I can access my recently played playlist but nothing new. Has anyone had a similar issue?