I have a Play:5 (Gen 2) which does not connect via wifi or ethernet cable. Tried literally everything to connect and it is DOA.
What are my options? I would switch it to line-in auto play but you have to have a network connection unless there is a way to “log” into it and set it?
I’m assuming it is $500 trash brick, but thought I would ask.
Play:5 (Gen 2) Network Dead?
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Userlevel 7
Have you tried a factory reset? https://support.sonos.com/s/article/1096?language=en_US
Yes, factory reset. Currently flashing green light.
Userlevel 7
Try to perform the setup process now.
I’m way past this as stated above, I have tried everything to get it to connect. Based on all the other community posts I have found it looks to be a faulty network card as it cannot be recognized via wifi or ethernet cable.
Thank you for your help.
Posting my last diagnostic for posterity: 1534318404
I’m way past this as stated above, I have tried everything to get it to connect. Based on all the other community posts I have found it looks to be a faulty network card as it cannot be recognized via wifi or ethernet cable.
Is there anywhere in the States that you could get it repaired? When I had a damaged Play 5 G1 recently I found a small business in the UK that repaired it for me - at considerably lower cost than any of the official Sonos options. Maybe there’s someone similar where you are….
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