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genjokoan
Trending Lyricist I
October 31, 2020

Tidal An error occurred while adding tracks to the Queue (1002)

  • October 31, 2020
  • 12 replies
  • 1132 views

Recently, the integration of Sonos and Tidal has been problematic. That is both playing without the dreaded “An error occurred while adding tracks to the Queue (1002)”. This is not a Tidal issue specifically as I can open the Tidal app on my device and play fine. Try later and the problem no longer manifests.

I would need to check but this seems to occur frequently during the morning and less later in the day (CET). 

The problem seems ongoing.

To Reproduce:

  1. Wake up in morning
  2. Open Sonos App
  3. Browse to Tidal Album or Playlist
  4. Touch Play
  5. Watch Spinner For About Three Minutes
  6. Error Dialog 1002 appears.
  7. Repeat.

Note time on screenshots. Tidal is fine and other services such as Mixcloud are fine. 

Also, as can be seen on the last screen shot, about one hour later everything was fine.

 

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    12 replies

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    genjokoanAuthor
    Trending Lyricist I
    November 1, 2020

    Hi @Mark P ,

    Ok cool fingers crossed. I’d guess it’s a fairly urgent issue as it renders Tidal nigh on unusable as a Sonos service. 

    When it works smoothly the Sonos Tidal combo is an unbeatable duo!

    Thanks, 

    GK.

      charliehmi76
      Lyricist II
      February 24, 2021

      Any update on this?  I get the same error via Tidal on Sonos, some albums just won’t play…. The system feels like it’s hung for a few seconds where you just can’t do anything, then error 1002 pops up.

      Try the album ‘Everything is OK’ by Jaytech…  How ironic...

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