Fix & Optimize

HiThe system dropped out o Saturday all of the streaming services would not play with either unable or error codes.On Sunday I got some response via my outlook 10 pc and got BBC 2 to playStill problematic on mobile got to be a software problem it opens up but all the streaming services are in the background and gray

After two hours on the phone to Sonos support last week I was finally able to add my music library back. Despite all the extreme frustration of recent weeks I was pretty happy with the outcome, and the support I received. However, predictably, something else has now gone wrong. Nothing happens now when I try to update my music library to index new music added to iTunes over the weekend. It did work once, when I added some music on Friday, but as of yesterday (Sunday 14th) nothing at all happens.Is anyone else experiencing the same problem, or does anyone have any fixes for this? 

I’m in the UK.  Why isn’t Radioplayer listed in the iOS app under ‘Add a Service’?ThanksDavid 

Hello Sonos Community,  I have recently purchased (yesterday, still awaiting. Delivery) Pro-Ject Debut Carbon (Sonos Edition Black) and a Sonos Five    can anyone tell me if this will Include everything I need to get them connected straight out of the box   Or will I need any additional adaptors etc    thanks in advance for your advice   Have a wonderful day!      

I want to move some of my existing, older Sonos products from my primary home to my vacation home. In my vacation home I just bought a new Sonos Beam Gen 2. Can I group this with an older Sonos Play:1 and Sonos Roam (gen 1). Can I group all of these in one group and play synchronized music? Also, I’m pretty confused on the various apps. Ideally there would just be the Sonos App that works with all products. However reading through this forum and doing some online searches it appears there are the following:Sonos App Sonos S1 App Sonos S2 AppIs that correct? And which app do I need to use to create a group of Sonos Beam (Gen 2) + Roam + Play 1? 

Spent several hundred dollars and half a day today with no result.  I bought a pair of ERA 100s and tried to add them as surrounds to my Arc and sub  set up.   I set tup the speakers with not problem individually,  then went to add as surrounds to my living room.  The system asked me to select one of the era 100s. identified  which side of the room it is on using a chime sound and then selected to add them.   Tried about 30 times.  Re starting the roster, the speakers, the arc, everything.  Even a couple of times it said they were successfully set up,  but they weren't.  Spent about 2 hours chatting to a Sonos support person online.   She basically gave up and gave me a list of questions to ask my internet service provider.  That is not going to be easy - their tech support is not exactly straightforward to deal with.  Very frustraded,   Ton between holding on and seeing if it resolves itself and driving the speakers back to the shop in anger. i have had era 100s as surrounds on this s

I have a Sonos amp powering to outdoor speakers. I want to be able to output audio from my cable box on my patio. Previously, I  Attached the HDMI cable from my cable box to an audio extractor in order to get an optic feed. I then used the Sonos optic feed to HDMI adapter to push audio to the amp. However, ever since updating to the new Sonos app this no longer works reliably. Most often the Sonos app does not seem to recognize any feed coming from the optical to HDMI Sonos adapter.Does anyone have a similar set up and had any success with the new Sonos app getting audio to play either through the Sonos optical to HDMI adapter or the line in? At this point, I have bought three different audio extractor devices from Amazon with no luck. Thanks for any suggestions.  

I have a Playbar, did a factory reset on it and after a painfully long time managed to get it set up to the local WiFi through the app. Issue now being that it won’t appear on the app at all. I’ve been through all the different ways of setting it up (wired/wifi), logged out and rest the app, unplugged the speaker and everything else that’s on the forums. There’s still nothing detected on the app and no sound through the optical cable. It says playbar has been added but may not appear system setting, I’ve unplugged and still nothing,Any ideas ? 

I have a Sonos Playbase and Sonos SL at home, and a Sonos SL in the office.Every time I switch locations, I have to go through a frustrating process to reconnect my devices to the app. Here's what happens:At Home:“No Products found” Go to System Settings > Update Network Follow the prompts and enter the WiFi password Press the buttons on the back Devices connect to the appAt the Office:“No Products found” Go to System Settings > Update Network Follow the prompts and enter the WiFi password Press the buttons on the back Devices connect to the appBack Home:“No Products found” Go to System Settings > Update Network Follow the prompts and enter the WiFi password Press the buttons on the back Devices connect to the appAnd this cycle continues every time I switch locations.Has anyone else experienced this? How can I resolve it? Let me know if you need more information. 

Even the most of my new touch of the HDMI cable(For example, when installing the arc and mounting to the wall) Causes it to disconnect from the TV.  At this point, I’ve tried putting spacers behind the cable where it connects to the arc. I have tape going around the entire ark to hold the cable in place, but it keeps disconnecting and reconnecting. No movement, and not installed is working fine.This is the least premium HDMI port I have ever seen in my life. :( 

This app suddenly decided to stop allowing me to select volume and speaker groups right away when I open it. I understand that every fanboy wants to tell me that it's my network but nothing's changed with my network. What changed was the app. It updated and now it doesn't work I'd like it to work again please wouldn't that be nice? Can you please fix the app. I sent two messages to support without reply. And I'm a little fed up with this. Who is behind this?

sonos said update would be mid June for missing library on their system  after the update to app last month ….its nearer end of  June and still can't access library on my sonos system..I use MACAnyone and ideas or when this will be resolved any help be appreciated

Hey all, shot in the dark here given the current turmoil with everything Sonos, but since the update, three of my speakers have simply died. I’ve moved them to new outlets, swapped out working speakers were it was placed and they are fine…I’m at a loss. two play 1’s and one Sonos 1.  any ideas of how to revive these? I thought maybe the first (oldest play 1) was just a fluke but two more have died in the last month…all since the first release of this s*** app.  Appreciate any insight. Will reach out for phone support but have heard horror stories of wait times.  thanks all.  Moderator Note: Modified in accordance with the Community Code of Conduct.

My Sonos Move does not connect despite a reset to factory settings.The product is recognized when going through the installation procedure. But a connection with the sound ping is not successful and gives an error message. After this, you will also have the option to use the PIN code that you can enter to connect. Who knows what will go wrong.sonos service by is not reachable

New to Sonos. No matter what I do I cannot stop an incessant music feed to speakers. 

I bought an arc, 4 era 300s and 2 gen 3 subs. Only 1 pair of 300s will connect as surround. The other 2 can be set as a separate stereo set, but the volume doesn’t change with the arc and the timing is slightly off.  also, the second sub won’t connect after the mandatory update, so it is now useless. I tried to plug it in with an ethernet cord and it won’t switch over therefore not connecting.  wtf. Please help. 

Hi, I recently got this problem where my sonos one does not want to connect to my wifi in the app. I have tried to reboot my router and even reset my speaker a lot of times already. It appears in the app when trying to install it again, but in the end it is unable to connect to the wifi. I can play music with airplay still… so it feels like it is an app issue? Can someone help?

How can I disable the new web app controller?I don’t want direct access to my sonos system from over the internet. Moreover, I don’t want hackers to be able to control the speakers in my home if they gain access to my login credentials.

I added the second sub gen 3 to my existing setup of Arc, a pair of fives and an existing sub gen3.  the sub is shown in the app but says sub not registered.  I’ve tried resetting the sub, the modem, the app, everything.  no joy please help

I am considering buying a portable sonos speaker. Looking on the Sonos web site I can review and place an order but am I correct that I will also need to purchase a router? There is no reference to needing one etc.

Often having the problem “No products found” in both iPhone and Android Sonos App.There is NOT a network problem since I can ping all of my 4 speakers.Also, I do not have the same problem from Mac OS Sonos App.If I restart the app or stop/start Wifi, it often starts working.It is so annoying and totally unacceptable of an expensive product that used to work fine before upgrading to S2.Please confirm this is a known problem you are working on with high priority and please let me know when we can expect an update that fixes this problem…?   

Hi,The last update doesn’t allow me to add tracks onto my Spotify playlist. The previous was allowing this.When will this be possible again?

How do you edit the music library settings with the new app

I am having a lot of trouble with the Era 100. It continues to not connect in my app. I had another one that I returned, since not even tech support could tell what was happening. I’ve reset my internet, I’ve applied static ips to all my speakers. It fails to connect when I select only the era 100. why am I having this problem??!

After update to new app I cannot group my Sonos speaker - before was possible now is now working correctly. i have switched on tv and Sonos system and I would like add one speaker from another room - in app looks fine but next Sonos speaker is silent.