Fix & Optimize

Hi How do I create a song queue in the new sonos app?  Am I doing something wrong .  I used to pass the phone around at gatherings and everyone used to add songs to the queue.   Or I’d find an artist and play the top tracks list.   Have both of these features vanished, these were my main ways of listening , or am I doing something wrong? If these features have vanished is there any work around or third party controllers so I don’t have to use the sonos app?

I want to clear the queue on my now playing screen, but it does not give you the option to clear ?I have tried calling Sonos but unable to get throughPlus since the new update, I’ve had nothing but troubleand you can never get through to Sonos when you want to speak to somebody I’ve had my system for many years now, I’m getting to the stage I’m actually fed up with  the system as it doesn’t work right They need to get their act together you pay all this money for speakers  and  you have all this trouble 😡 

Since the update to version 80.04.04, the RadioPlayer no longer works. "An error has occurred with Radioplay, please try again later." It is currently not possible to listen to the local radio station via Sonos. Please urgently request a bugfix.System iOS App.Best regards Sandra

Where can you find the MAC address for the Sonos AMP devices? 

Hi, I’ve installed iPadOS 18 public beta and have tried to play atmos music via airplay2 to my Era 300 but it’s only playing stereo. Does Sonos need to perform an update to enable Airplay Atmos, or is this an Apple restriction?Thanks,Richard

I have made a significant investment in my Sonos system and it has become unusable. I want my money back.What makes this even worse is customer support. You have an 800 number that you can dial with wait times between 45 and 55 minutes, pretty much no matter when you call.I can begin to tell you how much I now hate SONOS.

Has anyone heard anything at all one way or another from Sonos about the new app: defending it, giving updates on return of missing features to new app, possibility of rolling back to old app, full apology, etc.?  I have not seen or heard anything myself other than their own backslapping on social media sites and on the top of their own website.  I kind of feel like they just don't care about us existing customers and hope that this whole new app total failure "expletive"-storm blows over.  I, for one, feel so let down by their "just don't care” attitude toward their customers that it would be hard for them to recover my loyalty and trust.  Some of the missing features, like playlist and queue management and the playing of my local NAS-stored music, are absolute show stoppers for me and will drive me to quickly find an alternative to Sonos for my hard-earned sound system buying dollars.

I’ve just switched providers today, with new equipment etc and the Sonos app is supposed to still see my system and ask about the network, but it continues to say No products found

I bought a beam in 2020 and have just bought the sub gen3 and 2 x One SL speakers to get sound surround. I can’t connect the sun or speakers to the beam? Can anyone help please? 

Since the last major update I have had trouble changing stations. (Among other things) The last time I was listening to Kiss FM. I opened the app and selected Riviera radio. It is playing Kiss FM yet it says it’s playing Riviera Radio! See screenshot below.  This is getting very frustrating. I am using an iPad with iOS 17.5.1 with a Sonos Arc, sub woofer and 2 Play 1 speakers.  Regards. 

I have the latest version of the app, the new version. Now, when I play music, it cuts out, primarily with Amazon HD music. It’s frustrating because one of the benefits of having Sonos is being able to play music throughout the house, but speakers are not responding when I try to play Amazon HD music, which I subscribe to. Help!

Since my system keeps freezing (The new app) All 3 rooms although sometimes it doesn’t even find any speakers. What I suggest is whoever sanctioned this god awful app needs sacking and that goes for some members of the board as well but judging by the current state of SONOS and us having ZERO TRUST in the app there is probably one app designer who doubles as the CEO. When will we get the REAL VERSION BECAUSE THIS IS A JOKE AND YOU AND YOUR DELUDED MATES NOT WILL BE FAR AWAY FROM RE-MORTGAGING YOUR HOMES AND JOINING THE WELFARE STATE -WE THE PEOPLE HAVE SPOKEN -SORT IT OR LEAVE—WE WANT ANSWERS OR START RETURNING OUR MONEY

I have changed my Messh routers and changed the WiFi network. All Sonos speakers have been readded to new network and are working fine. However I cannot add my Boost to the new setup however many times I try . The latest Sonos app sees the Boost but will not add it. The Boost is hardwired to a Mesh router.im exactly the same way as it was before - everything is the same as before except. I have rest the Boost twice and tried again and this has made no difference What am I doing wrong?

I'm trying to troubleshoot my second hand (bought as for parts) Sonos One Gen 2. It is working fine, but the flex cable leading to the button that has to be pressed for reset is broken. Which means the button isn't working and it cannot be reset. Which means I have to shorten pins on the board, trying to reset it (as if the button is pressed).Had anyone been in this situation before? I'm planning to try with a multimeter tomorrow, but perhaps anyone know already out of experience which pins to shorten.Anyone that can help with this? The first picture is the flex cable, the second one is a close up of the board, where the cable enters the board. 

So I see lots of “old” (i.e., several weeks old) threads on missing playlists and no resolution.System forced update yesterday, finally, and yes my playlists are all gone.Are they gone gone? Like, the actual list will never be found? Because I have lots of playlists and, of course, had no way to back them up.

Is there anyone else having problems with changing the wifi?  I have updated the app, connected to ehternet cable and cant change to a new wifi network. Im going to network>administrate network, and it will not show my speakers. Im open for any suggestions.  Thanx 

[Edit - I meant to say “ever going to work”]It’s been several months now and basic functionality, like the volume control, still don’t work. I don’t know why I’m bothering to explain, since 1) everyone who uses the app knows this, and 2) Sonos apparently doesn’t read this forum, but:it’s now completely random whether the volume controls will take effect it takes 5-60 seconds to decide it often applies the change to some but not all rooms the room volume sliders bounce aroundAnd even starting a stream is a random process - the app thinks for a while and then, maybe you get what you wanted, maybe nothing happens. I was at a dinner party on Saturday, everyone has multi-room Sonos, and everyone is having nothing but trouble with the new app. I’m only highlighting one basic feature that doesn’t work. There are more. This is really inexcusable that it’s been months and nothing has changed. I guess the entire dev team is working on headphones?

I had a rat take up residence in my Sub and chew the 6 wire ribbon cable from the power supply to the main board.    Does anyone know how I can this part?  I have reached out to Sonos to no avail.  I also talked to some audio folks and nothing either.  Bricked my $700 sub for a $1.50 cable. 

HelloHow can you set the speakers to the same volume number?I have ten speakers which by the end of the day will be on significantly different volume values as people listen to different music in different zones at different volumes, as is expected.Problem is I subsequently want to play music on multiple zones, but I don’t want the speakers to be at significantly different volume levels. In the old app you could ‘zero’ the volumes by adjusting the slider down to zero. Then all the speakers would increment back up in volume together.  I appreciate that different models of speakers might have different volumes even if they’re on the same number, but I’m talking about equalising large differences in volume here, rather than arguing how exact they need to be.  Is there a way to equalise volume in the new app? I don’t think it’s asking for much, for such functionality, from a product specifically designed to serve music across multiple speakers.  Thanks

Hey,is it just me or are the station identifications on Sonos Radio HD channels gone? What I mean is this: “You are listening to Mellow Morning/Cocktail Hour”, “Dreamy and dark, Sunset Fuzz, only on Sonos” or “You are tuned in to Hit List”. I kind of liked this and I was wondering if this is yet another issue brought about by the release of the new app?  

Question for those that have the Ace: Can the ANC mode be set for different type of source?eg ON for listening to music on phone, but when taking a call it automatically turns OFF, and then ON back again when reverting back to music. 

Hola, mi sonos move no hace la primera actualización y no he conseguido hacerlo funcionar ¿a que puede deberse?Gracias  Moderator Note - Translation by Google: Hello, my sonos move does not do the first update and I have not been able to get it to work, what could be the reason? Thank you

Good Afternoon All,I have had issues with my Sonos system for sometime, and have been playing around for a while with different setups but nothing seems to help.I have four of the origional play 1’s and a boost - the app is very slow to connect to speakers, sometimes skips to the next track half way through one, it gets confused as to what is playing on what speaker, just quite a pain. I do have BT, using 2.4 Ghz and 5 Ghz… and I have the BT Black Discs… (I tested my system with these switched off mind) still same issues.The app struggles to find the devics, and I’m at the end of my tether with them. I have configured by BT router to use Channel 11 for 2.4 Ghz, and Channel 36 for 5 Ghz - and set the Sonos Boost / SonosNet Channel to 6… hoping to reduce the interferance, but hasn’t helped.I have the Boost now wired into the main BT Router, it did seem to setup fine, updated, but now says that the Boost is unavailable and the app won’t find any other speakers…Sonos OS is S2.. Built 1…Any

play 1 - been offline for a couple of years, did all the factory resets etc, the soeaker is working becuase it played a sound during a software uodate. but for rhe life of me, i cannot get it to connect on tge app. the app cant find it. help!

What is the best set up of a Pro-Ject Debut Carbon Turntable to integrate it with my existing Sonos system including an Amp and Port? The Sonos port is connected to an advanced amplifier which I would prefere to use for the turntable, however any advice is welcome