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stein067
Enthusiast I
May 9, 2024
Answered

Sonos New App Response?

  • May 9, 2024
  • 63 replies
  • 7031 views

Has anyone heard anything at all one way or another from Sonos about the new app: defending it, giving updates on return of missing features to new app, possibility of rolling back to old app, full apology, etc.?  I have not seen or heard anything myself other than their own backslapping on social media sites and on the top of their own website.  I kind of feel like they just don't care about us existing customers and hope that this whole new app total failure "expletive"-storm blows over.  I, for one, feel so let down by their "just don't care” attitude toward their customers that it would be hard for them to recover my loyalty and trust.  Some of the missing features, like playlist and queue management and the playing of my local NAS-stored music, are absolute show stoppers for me and will drive me to quickly find an alternative to Sonos for my hard-earned sound system buying dollars.

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    Best answer by Cochonou

    Here:

     

    63 replies

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    websterpa
    Contributor I
    July 2, 2024

    What a worthless answer.  Essentially says that “we know that the app is lacking and we might fix somethings at some future point in time.”  Just leaves everyone hanging with a pretty much non-functional app that has actually made the hardware functionality worse.

    4 years ago the CEO was forced to make an apology when they got the ‘bricking of older products’ messaging completely wrong. And again, now this debacle. 

     

    Will Sonos never learn and why, oh why, is the community having all the stress, and doing all the heavy lifting by trying to get a partially built app (that wasn’t ready) operational?

      jonmichael
      jonmichael
      Enthusiast II
      July 8, 2024

      New patch has restored much of what was missing. Progress!

      Old guy with toys.
      Pschwenk
      Renowned Enthusiast I
      July 17, 2024

      Progress?  So, your favorite team is in the red zone, 8 and goal.  They fumble and end up on their 2 yard line. 98 yards to go.  3 months, I mean plays, later, they gain 2 yards.  It’s fourth down.  30 seconds left.  You still love your team, but, progress?

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