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Enthusiast I
May 9, 2024
Answered

Sonos New App Response?

  • May 9, 2024
  • 63 replies
  • 7031 views

Has anyone heard anything at all one way or another from Sonos about the new app: defending it, giving updates on return of missing features to new app, possibility of rolling back to old app, full apology, etc.?  I have not seen or heard anything myself other than their own backslapping on social media sites and on the top of their own website.  I kind of feel like they just don't care about us existing customers and hope that this whole new app total failure "expletive"-storm blows over.  I, for one, feel so let down by their "just don't care” attitude toward their customers that it would be hard for them to recover my loyalty and trust.  Some of the missing features, like playlist and queue management and the playing of my local NAS-stored music, are absolute show stoppers for me and will drive me to quickly find an alternative to Sonos for my hard-earned sound system buying dollars.

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Best answer by Cochonou

Here:

 

63 replies

Bumper
May 9, 2024

From Twitter

”The latest version of the Sonos app is our most ambitious software update yet, and we know there is still more work to be done. To ensure all features meet the standards of our listeners, certain functionalities will not be available at this time. We appreciate your patience as we make future improvements.”

stein067Author
Enthusiast I
May 9, 2024

What a worthless answer.  Essentially says that “we know that the app is lacking and we might fix somethings at some future point in time.”  Just leaves everyone hanging with a pretty much non-functional app that has actually made the hardware functionality worse.

SarahN
Local Superstar
May 9, 2024

If you have an Android phone, you can get the previous version back so long as you turn off auto updates for the Sonos app in the play store. 

 

Can you have too many Sonos speakers? 🤔 😆
buzz
Grand Maestro
May 9, 2024

Also disable automatic updates in the SONOS App. While operating in this mode, adding products will likely be impossible because this will require an update.

SarahN
Local Superstar
May 9, 2024

Also disable automatic updates in the SONOS App. While operating in this mode, adding products will likely be impossible because this will require an update.

I have done that also 😊

I now have my android phone with the old app and the iPad sadly stuck with the new version! 

Can you have too many Sonos speakers? 🤔 😆
Enthusiast II
May 9, 2024

…but what about all of us who use the alarm feature and can’t turn it off or amend it!!? How many months will we have to live with a wake up alarm which we may not need! They need to give answers and stop treating us as fools and it would bite nice if journalists including the verge didn’t let them off so lightly. 

Bumper
May 9, 2024

Some are saying alarms will come back in June. But I mean who knows, either way it’s too long.If you have the desktop app can edit alarms  there. 

Local Superstar
May 9, 2024

Normally, somebody shoots theirself in one foot.  Sonos seem to have taken out both feet and are lying comatose on the ground unable to explain how this all happened 😝

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
Bumper
May 9, 2024

It took a lot of courage for them to do that though 🤣

Lyricist III
May 10, 2024

This is truly outrageous. I’ve used Sonos for at least ten years — and one of the MAIN reasons I’ve used it is the precise functionalities they just eliminated with no warning, no recourse, and not a word about if or when they’ll put those critical functionalities back. There are a lot of options out there. If this blunder doesn’t get fixed in the next few weeks, I’m out for absolutely certain.

 

One question. I have the new unusable crap app on my android phone now. I’ve turned off auto update. Now how do I get the real app back? Delete the unusable new one and then redownload the old app that worked? Will that old version be available? Sorry if this a dumb question!

 

Thanks!