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Enthusiast I
May 9, 2024
Answered

Sonos New App Response?

  • May 9, 2024
  • 63 replies
  • 7031 views

Has anyone heard anything at all one way or another from Sonos about the new app: defending it, giving updates on return of missing features to new app, possibility of rolling back to old app, full apology, etc.?  I have not seen or heard anything myself other than their own backslapping on social media sites and on the top of their own website.  I kind of feel like they just don't care about us existing customers and hope that this whole new app total failure "expletive"-storm blows over.  I, for one, feel so let down by their "just don't care” attitude toward their customers that it would be hard for them to recover my loyalty and trust.  Some of the missing features, like playlist and queue management and the playing of my local NAS-stored music, are absolute show stoppers for me and will drive me to quickly find an alternative to Sonos for my hard-earned sound system buying dollars.

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Best answer by Cochonou

Here:

 

63 replies

Enthusiast I
May 10, 2024

Truly an awful “update”. Who are the developers listening too? I can’t even randomly play all songs from the Music Library (fortunately it didn’t have any problems accessing my Music Library files from my router). And have no way of creating a playlist. And I can’t Add Songs to the “Queue” - it’s always empty even when selecting a full album to play. Basically all I can do is play one album at a time with no way to Queue up another, and no way to create a Playlist!

THIS IS JUST INSANE AND RIDICULOUS!!! 

I've had SONOS since its inception and it just keeps getting worse and worse! But too invested to change now, unfortunately! GET YOUR ARSE INTO GEAR AND FIX THIS STUPID APP.

Renowned Enthusiast I
May 10, 2024

Is there any way for iPhone users to find a way to go back to the previous version?  I see solutions for Android.  Thanks.

buzz
Grand Maestro
May 10, 2024

Currently, there is no way for iOS to go back.

Trending Lyricist I
May 10, 2024

One question. I have the new unusable crap app on my android phone now. I’ve turned off auto update. Now how do I get the real app back? Delete the unusable new one and then redownload the old app that worked? Will that old version be available? Sorry if this a dumb question!

 

Thanks!
 

You can go to https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/ and download one of the 16.1 versions which is the old Gold S2 version that works perfectly fine (at least for now).

CochonouAnswer
Enthusiast II
May 10, 2024

Here:

 

Contributor I
May 10, 2024

This is SO frustrating.  For speakers that cost as much as these, why would you EVER update an app and take away the features that are used most?  We can’t edit our que by song anymore- just by playlist?  This is so weird.  After reading all of the alarm stuff, I am very happy I didn’t use that feature.  Is there any way to go “back” to the old version? Anyone know?  Mine updated automatically- I have a samsung smart phone!

 

Enthusiast I
May 10, 2024

Normally, somebody shoots theirself in one foot.  Sonos seem to have taken out both feet and are lying comatose on the ground unable to explain how this all happened 😝

💀💀💀

Enthusiast I
May 10, 2024

"To ensure all features meet the standards of our listeners, certain functionalities will not be available at this time" - what a ridiculous statement! In other words, we would rather leave some things out altogether, than give you things which don't work perfectly.

How about getting it all working well, and THEN doing the upgrade?

But the good news is...if you can put up with the app, there will be loads of Sonos kit going cheap on eBay.

Lyricist I
May 10, 2024

Thought it was just me . Maybe I was not just seeing it in the menu maze . Looks like I have alarms for the foreseeable future .Neighbours are gonna love me when I go on holiday and instead of the radio that awful standard alarm starts ( a bug I have lived with since owning ) . Right I’m out for a Guinness or two .

Airgetlam
May 10, 2024

Not to make light of it, but if Sonos isn’t capable of fixing this omission before you go on vacation, you could just unplug your Sonos devices. 

Bruce