Enthusiast I

Answered

Sonos New App Response?

Forum|Forum|2 years ago
May 9, 2024
63 replies
7031 views

Has anyone heard anything at all one way or another from Sonos about the new app: defending it, giving updates on return of missing features to new app, possibility of rolling back to old app, full apology, etc.? I have not seen or heard anything myself other than their own backslapping on social media sites and on the top of their own website. I kind of feel like they just don't care about us existing customers and hope that this whole new app total failure "expletive"-storm blows over. I, for one, feel so let down by their "just don't care” attitude toward their customers that it would be hard for them to recover my loyalty and trust. Some of the missing features, like playlist and queue management and the playing of my local NAS-stored music, are absolute show stoppers for me and will drive me to quickly find an alternative to Sonos for my hard-earned sound system buying dollars.

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Best answer by Cochonou

Here:

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A

aaazzz

Lyricist I

The May 2024 update made Sonos speakers mostly useless. I have had issues in the past 8 months with Sonos not being able to play my playlist using Apple. But now nothing works. Im lucky to get any type of music to play within a reasonable amount of time. The volume is slow to respond, if it even responds. The comments from the company standing by their decision and defending this release is absurd. Saying it was a brave thing to do. Many companies change their apps but are not released or updated when it is this bad. I am at the point where I no longer want to own Sonos products and would join in a class action lawsuit. Spending the amount of money we do for useless speakers is ridiculous.

F

Flalo

Enthusiast I

Fix your app!!!!!! This is absolute garbage. It automatically switches to a default room all the time. When you try to change rooms - it goes back to room listed at the top. About every third time opening it defaults to setting up new / existing system. This crappy app is practically unusable when the old one worked just fine. It’s nice to have seven speakers that don’t respond because of your garbage app. FIX IT!!!!! Or refund my money

F

Flalo

Enthusiast I

When I change songs I have to then change rooms again. It always pulls up the room on the top of the list plus 1. So now I has had to turn the volume all the way down on the speaker itself in the room at the top of the list because the app will always open that with loud volume while I’m across the house trying to listen to another room. The app is Garbage!!!’ Let us download the old app until you figure this pos out. These expensive speakers are worthless right now. To say I’m pissed off is putting it lightly. FIX IT OR REFUND MY MONEY!!!

F

Flalo

Enthusiast I

Just curious does anyone at Sonos have any response to these requests? It’s amazing how you guys at one point wanted to “stiff” customers who had purchased old speakers back in the day, to upgrade to new speakers. You charge ALOT of money for these speakers so does anyone have a response???

Airgetlam

Bruce

C

Clip2

Enthusiast I

I can feel a class action coming on. Sonos products no longer fit for purpose as described as now not capable of accessing the functions of the products as set out in the product descriptions at time of sale, etc etc.

W

Wrightj

Lyricist I

From Twitter

”The latest version of the Sonos app is our most ambitious software update yet, and we know there is still more work to be done. To ensure all features meet the standards of our listeners, certain functionalities will not be available at this time. We appreciate your patience as we make future improvements.”

Poor response sounds like not worried about users

Enthusiast II

Enthusiast II

Really hope that enough people attend the ‘event’ (assuming that it goes ahead) and reinforce the message that I believe is coming across VERY loud and VERY clear…….put back the v16.1 app and don’t release the v80 again until it has AT LEAST comparable functionality and has been TESTED.

M

Moosewalk

Has anyone heard anything at all one way or another from Sonos about the new app: defending it, giving updates on return of missing features to new app, possibility of rolling back to old app, full apology, etc.? I have not seen or heard anything myself other than their own backslapping on social media sites and on the top of their own website. I kind of feel like they just don't care about us existing customers and hope that this whole new app total failure "expletive"-storm blows over. I, for one, feel so let down by their "just don't care” attitude toward their customers that it would be hard for them to recover my loyalty and trust. Some of the missing features, like playlist and queue management and the playing of my local NAS-stored music, are absolute show stoppers for me and will drive me to quickly find an alternative to Sonos for my hard-earned sound system buying dollars.

Good Luck…

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