Enthusiast I

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Sonos New App Response?

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Has anyone heard anything at all one way or another from Sonos about the new app: defending it, giving updates on return of missing features to new app, possibility of rolling back to old app, full apology, etc.? I have not seen or heard anything myself other than their own backslapping on social media sites and on the top of their own website. I kind of feel like they just don't care about us existing customers and hope that this whole new app total failure "expletive"-storm blows over. I, for one, feel so let down by their "just don't care” attitude toward their customers that it would be hard for them to recover my loyalty and trust. Some of the missing features, like playlist and queue management and the playing of my local NAS-stored music, are absolute show stoppers for me and will drive me to quickly find an alternative to Sonos for my hard-earned sound system buying dollars.

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CochonouAnswer

Enthusiast II

Here:

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Moosewalk

…but what about all of us who use the alarm feature and can’t turn it off or amend it!!? How many months will we have to live with a wake up alarm which we may not need! They need to give answers and stop treating us as fools and it would bite nice if journalists including the verge didn’t let them off so lightly.

We have been ignored each and every time we have issues. Now this new rollout takes the Cake!

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Moosewalk

This is truly outrageous. I’ve used Sonos for at least ten years — and one of the MAIN reasons I’ve used it is the precise functionalities they just eliminated with no warning, no recourse, and not a word about if or when they’ll put those critical functionalities back. There are a lot of options out there. If this blunder doesn’t get fixed in the next few weeks, I’m out for absolutely certain.

One question. I have the new unusable crap app on my android phone now. I’ve turned off auto update. Now how do I get the real app back? Delete the unusable new one and then redownload the old app that worked? Will that old version be available? Sorry if this a dumb question!

Thanks!

You know the answer…

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Moosewalk

Not to make light of it, but if Sonos isn’t capable of fixing this omission before you go on vacation, you could just unplug your Sonos devices.

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Moosewalk

All in All, someone needs to be fired for all this. Give us back the older App so we can at least use what we had. Now that is nothing at all…

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ProfessorPeach

Enthusiast II

Truly an awful “update”. Who are the developers listening too? I can’t even randomly play all songs from the Music Library (fortunately it didn’t have any problems accessing my Music Library files from my router). And have no way of creating a playlist. And I can’t Add Songs to the “Queue” - it’s always empty even when selecting a full album to play. Basically all I can do is play one album at a time with no way to Queue up another, and no way to create a Playlist!

THIS IS JUST INSANE AND RIDICULOUS!!!

I've had SONOS since its inception and it just keeps getting worse and worse! But too invested to change now, unfortunately! GET YOUR ARSE INTO GEAR AND FIX THIS STUPID APP.

Agreed. Get out while you can—and beware the “sunk cost fallacy.”

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neil_56

Contributor I

Even the dopes at Sonos, one of the worst customer serving companies in the world, must know that the new app is a complete failure and they should withdraw it until it is properly tested and ready. If anyone in “management” actually reads these forums, they will be actioning just that and then dealing with the incompetent staff who are responsible for this mess.

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Omel01

Lyricist I

20240510: Sonos App ruined the system. Roll it back!

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Flalo

Enthusiast I

I can feel a class action coming on. Sonos products no longer fit for purpose as described as now not capable of accessing the functions of the products as set out in the product descriptions at time of sale, etc etc.

Sign me up when it happens. I cannot get one room to

play steadily at all anymore. My speakers as of now are worthless junk!!!

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Flalo

Enthusiast I

Again trying to listen to music. App shows songs playing in two rooms - I only want one. As usual with this new pos app - no music is playing through my speakers. It won’t let me change rooms, keeps defaulting to the room at the top of the list. Anyone at Sonos give a crap about people not being able to use their speakers??? THIS APP DOES NOT WORK!!!!

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Flalo

Enthusiast I

Would anyone at Sonos like to see video of this completely useless app in action???

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