Fix & Optimize

I have two pairs of in-wall Sonance Architectural Speakers wired to an Amp. I have had no difficulty in the past detecting them. There are no other Speakers wired to the Amp. The detect function no longer works. Is it possible th as that I have mixed up the polarity of the cables?

Hardware update this morning. Some but not all EQ related settings changed as far as I can tell. Nothing for the Ace.Anybody have ideas what's addressed this time?

The queuing system for the new Sonos App works on my iphone and Ipad but not on my Laptop. I can add songs but cannot change the order. The 3 horizontal lines to grab the song and move it up/down are not there. When trying to do this a red circle with a diagonal line appears. Any ideas to resolve? 

Allowed the Sonos tech to take control of my computer for about an hour or so.  He could not get my local library back.  I managed to fix it myself after the May update wrecked all access to my library.  Then the last update wrecked it again and even the Sonos tech cannot get it back.  So my system is now useless. Yet - I don’t see a lot of comments about this…..? Maybe I should try another teck at Sonos? 

Can you play Sonos headphones and Sonos speakers simultaneously? If so, which set up is best? 

When I try to add any of the categories from my local library to my app home screen, I receive a ‘Something went wrong’ message.For example, I select my music library, then artists, then click on the three dots top-right and select ‘Pin collection to home’. I get an error.The same happens for any category such as artists, genres, or folders.I am using the latest app and firmware, and iOS 18.0.1 on an iPhone and iPad.Do others see the same error? It is 100% consistent for me.Thanks

I can’t connect my Sonos S1 system with my New IPad 6. My Sonos S1 system works fine with my old IPad, with my two computers and with my cel phone Android. The only difference I see is in the settings of my new IPad, my Id user of Sonos doesn’t appear while this id user appears on all my other devices. I have tried EVERYTHING Sonos recommends and nothing works. How can I make the id user appear in my apps IPad settings of Sonos. Thanks 

Weird question, I know. I’m considering getting rid of my “traditional” 5.1 surround system after being blown away by a friend's Sonos Arc Soundbar and Era 300 set upHowever, my living area has a glass lantern (window) in the ceiling, which sits right above the space right in between where the soundbar will sit and the rear speakers. The glass lantern is pitched up and has 4 sides, meaning that the sound from the upfiring tweeters will hit some flat ceiling area, as well as 4 different faces of the lantern surface, before bouncing its way back down to earth.My concern is that this will be too complex a set of surfaces for the software to deal with and I’ll find the Spatial Audio to be awful in my room set up.Does anyone have any experience of a similar set up, or can speak with confidence on what the expected results would likely be?Any thoughts appreciated!

Hi everyone.  Can anyone tell me when the 80.10.06 Android update will be out. I know some of you already have it, but nothing here in Southern Italy (Calabria) yet. Many thanks for your help 😃

Hi, I recently purchased a pair of Eras 100 speakers. When installing, I was impatient and responded yes to “install on all devices on network.” Big mistake, as I work from home. A week later, I couldn’t log onto a work server. After digging and digging, our technical support mgr asked “what is Sonos?”.  Apparently Sonos used the IP address of this server. I had to unplug the speakers (I do not know where he saw these speakers but he dug deep).   I would like to remove Sonos and any mention of it completely from my work laptop (Windows) and would appreciate suggestions on how to do so.I have the Sonos app on my iphone.Thank you in advance.Lori

I have replaced my standard Sky broadband router with an ASUS RT-AX58U and everything works fine apart from the Sonos Play1 and Play3 which will not connect.  When I plug the Sky router back in and run the Sonos setup everything works again.Is there a compatibility issue between Sonos and the ASUS router or are there particular steps I should be taking?

Can someone please help? tThere was an update on Sonos app , 3 days ago. and its not appearing on my play store. i have uninstalled and reinstalled app. Still no update , I have galaxy s23, not sure why there is no update in play store .  

I’ve just tried to use Sonos but the app has gone back to the September version on both my phone and tablet(Android)  I have reinstalled but still on version 80.09.04 and my music library has disappeared. I have the latest software installed on both devices.This is so frustrating. Any ideas before I bin Sonos for good?

I have been meaning to get the Sonos era 300 pair, for my living and entertaining area. The intention is to use the pair and a sub as a speaker system for parties and hosting majorly, I also have a separate TV area where I can shift the era’s as surrounds whenever required.Now, I have two options for placement, attaching design drawings for the same below, since the entertaining area doesn't have too many walls, I am struggling a bit with the placement. I will also buy a sub to give the era's more oomph when throwing parties.It would be a great help to get some opinions before finalising the drawing with my designer.I am also attaching a third drawing which gives area specifications, it's an L-shaped room that is 30 ft x 11 ft 6 in (if only including the entertainment area) the living area extends in that L shape adding another 11 ftPSI will be wall-mounting both speakers. I have a few questions regarding the same - I am more inclined towards the second placement since in the first pla

Hi there I have just moved my beam in to the conservatory but I can’t seem to get it to work. The TV out there is a JVC model LT-32C461. Can someone help. Is my TV too old to be compatible?

Hey why is the app getting worst??? S1 app performs way better than the current one where lack of usability, performance and backward compatibility starts to be a deal breaker to me. Working in software industry I can’t comprehend this.

I connected my youtube music account but I can't seem to use anything. I can't see any of my playlists or search up any songs.Ive tried disconnecting and reconnecting yt music to sonos and even reauthorise. Nothing works. Please help anyone?Also spotify works fine.

I have created a number of playlists on the previous version of the Sonos app, but can’t add any more songs to them with the new version of the app. This is so frustrating! When are you, (Sonos), going to rectify this issue? I have put off buying any new Sonos products until I’m completely satisfied with this new app.

My Patio setup with Amp and Polk speakers won’t connect with any other rooms.  I can play music through the Patio, however, it won’t sync with other rooms even with the Patio next to the living room.  All other rooms can connect with each other without issue. I’ve reset the router, disconnected the power to the Amp, shut down the App.  Nothing seems to work so far. I submitted a diagnostics: **********Moderator edit: recorded and removed diagnostics number

I have updated to the Apps/Controller/Firmware. The Music library indexing on my NAS now looks very strange. There are duplicate entries for many Albums. The Songs are not ordered correctly within the albums.It seems to be related to the fields for Album Artist and Contributing Artist though that is not conclusive.I have my files organised into:\\Sonos\Music\Artist\Album\Songs(with Track No. at beginning i.e. “01 Song Name” ).This has worked for many years now.Can anybody help with a description on how the the files and details within the MP£ files should be done or is this just another bug introduced by Sonos within their software? Will they ever get a release right!Also the advanced settings for the Music Library are missing from the IOS app. On the PC I have the Group Albums by Album Artist set. Sort Songs by song number, Contributing Artists is not ticked.Any help would be appreciated.Chris

I use to be able to control the volume with my iPhone volume up or down and now I can’t, Lame , what’s up with that?

Verbindings problemen mijn hele systeem is uitgevallen hoe nu verder gr E Compagner 

Hey Guys, Forgive me if this has been solved elsewhere but I can’t seem to find someone having the exact same issue.I have my music stored on a WD NAS hard drive. When I go to add my folders (using the network path) I chuck in my username and password and click ‘add’ it just loads and sits there. Nothing happens.I don’t think it's actually doing anything. I have purposefully put in the network path in wrong with a wrong password and it still just loads. I kind of expected the app to say ‘wrong filepath’ or ‘wrong password’ or similar. So I'm unsure if the app is actually talking to the NAS.I have updated all my speakers, and the app. I have ensured that my NAS is not using SMB 1Any solutions or wait for another app update?Thanks for your help   

It stops playing music all the time. I have followed every step instructed by sonos and nothing solves the problem. I am ready to trash the whole system and abandon the sonos company al together. They know nothing about sound and tech when put together. And there tech support is sub standard. I will by bang and o for my next system or go back to studio speakers 

is it me or is the sonos MISSING MUSIC LIBRARY  sorted from the poor updated app they  released a few months ago, still getting error 913.. checked all file sharing settings etc won't recognise my MUSIC FOLDER ON MAC,I don't have a  NAS DRIVE EITHER  any help would be greatly appreciated