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Mjenderby
Trending Lyricist I
October 18, 2024
Answered

Tidal and latest Windows controller

  • October 18, 2024
  • 3 replies
  • 107 views

18/10/24. My Windows controller has just updated and now access to Tidal is broken :-(

 

It can search for artists and songs but not albums or playlists!

 

To play an album, I have to search for a track and then the album appears and I can play tracks one by one but not the album as a whole. Other services (e.g. Plex) work OK. - and the Android app is working.

 

Mark Enderby

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    Best answer by Jamie A

    Hi @Mjenderby and @Baskos, 

    Sorry to hear you’re having issues getting Tidal working with your albums and playlists. A colleague of mine wasn’t able to replicate this with Tidal, so it doesn’t seem like an outage, but it could be affecting only a certain area.

    I’d first suggest you reauthorize Tidal in the Sonos app by going to into the Account section → Content Services → Tidal → Primary Account → Reauthorize Account. If you don’t see the Reauthorize Account option, then removing and re-adding the service will do the same thing.

    If that doesn’t resolve this, then I’d suggest contacting our support team for further troubleshooting, as they have access to more tools than we do on the community that can help you in resolving this issue.

    I hope this helps!

    3 replies

    Baskos
    Lyricist I
    October 18, 2024

    I have the same problem on my iPhone with the updated sonos app. 
    No problem on my arcam sa30 amplifier with the musiclife app connected with tidal. 

    Jamie A
    Jamie AAnswer
    Sonos Staff
    October 22, 2024

    Hi @Mjenderby and @Baskos, 

    Sorry to hear you’re having issues getting Tidal working with your albums and playlists. A colleague of mine wasn’t able to replicate this with Tidal, so it doesn’t seem like an outage, but it could be affecting only a certain area.

    I’d first suggest you reauthorize Tidal in the Sonos app by going to into the Account section → Content Services → Tidal → Primary Account → Reauthorize Account. If you don’t see the Reauthorize Account option, then removing and re-adding the service will do the same thing.

    If that doesn’t resolve this, then I’d suggest contacting our support team for further troubleshooting, as they have access to more tools than we do on the community that can help you in resolving this issue.

    I hope this helps!

    MjenderbyAuthor
    Trending Lyricist I
    October 22, 2024

    That was the first thing I tried but it didn't work. However , it seems to have sorted itself out now - guess it was some sort of blip.

     

    Mark

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