Contributor I

wifi connection

8 replies
132 views

Once again having updated my router I find that the play 1 will not find the WiFi without the ethernet connected.

This has happened every time the router is changed or upgraded but usually gets sorted after cable connection. This time nothing..product not found continues with the orange light flashing on the speaker indicating no IP picked up.

Not a great advert for Sonos if this happens regularly

Any fixes for this apart from " buy more new Sonos stuff" ?

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Ken_Griffiths

@Marcus 909,

You haven’t mentioned if you removed the old WiFi SSID/Password from the speaker and added the new SSID/Password? …or is it a case you set the new router to use the existing/same WiFi credentials?

N

nik9669a

Senior Virtuoso

If you’re not running your speakers with allocated ip addresses, do so to avoid possible issues with duplicate ip addresses.

buzz

Grand Maestro

Do you have any other SONOS players?

M

Marcus 909Author

Contributor I

No other players. The old router has been disposed of so it shouldn't interfere. The player simply doesn't connect other than by ethernet. Previous upgrades of routers have not caused this issue plus I do not know how to erase any old IP info and register a new one

MoPac

Headliner III

https://support.sonos.com/en-us/article/remove-a-wifi-network-from-your-sonos-system#

Not sure if this helps or not.

M

Marcus 909Author

Contributor I

Thank you

I

Ian_S

Prodigy III

The Play:1 can’t be updated to a new WiFi from the app…

https://support.sonos.com/en/article/connect-sonos-to-a-new-router-or-wi-fi-network

If all you have are Play:1’s then you have to factory reset I’m afraid.

M

Marcus 909Author

Contributor I

yes , I’ve done a factory reset and the marvelous sonos app says no product found. It only plays with ethernet cable. No reply from Sonos as usual apart from the very annoying BOT.

I’ll try calling (“ lack of “) customer services tomorrow.

Thanks for all the replies folks. Appreciate your effort to help

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