Fix & Optimize

Hello,I have a four Sonos system - move, 2 one, and a sound bar. We have the wireless bridge hardwired to the router.  when I play a song, it’s telling me that the song can’t be added to the playlist (even though the song plays for a few seconds) and then that song stops and a random song starts to play everywhere.  not sure what’s going on, but I ran a diagnostic: 658950129Any Ideas? thanks!

Hi guysI would like to know how I can connect my denon avr-x2200w to my sonos arc, the structure is as follows: I have an Apple tv connected to denon, but I would like the audio to come out through the sonos arc, is it possible?

Hi there, I have a Sonos Arc connected to my TV using the hdmi cable into the ARC port. I added Google Assistant during the setup process and in the Google Home app, I see "Sonos TV Control" correctly located on my living room, but when I say "Hey Google, turn on the TV" I get a response from the TV too confirm it will turn it on but it never does. When I open the "Sonos TV Control" device in the Home app, it shows as "not responding". I have deleted and reinstalled a few times but it's still not consistently responding. Can you help?              

So after updating to the new Controller - the connection to my Sonos system has become VERY unreliable. In all cases it is solved either by power cycling router or just waiting ages and keep trying.The router does drop out now and again - but even MS Teams can deal with glitches - so why is Sonos so bad at dealing with tiny blips in wifi ?Never happened on the old controller - seems like a windows vista moment for Sonos.

Just connected new Project turntable to amp with new cables it shipped with and sound quality is scratchy sounding and bad. Previously used a turntable with an older Sonos system and it sounded perfectly fine. Any suggestions? 

Hello Sonos Community. I am having an issue when playing music from Spotify. When I play music from Spotify on more than 4 units grouped together, the music will cut in/out between the speakers for about the first 30-45 seconds of the song. After the first 30-45 seconds then all the speakers will join in and play together in sync. When Spotify naturally goes to the next song the issue is not present, but if I select another song before the current song ends then the issue happens again. If I play from Spotify on 4 units or less then this issue doesn’t happen; when I select a song all 4 units will play immediately, or within the first few seconds. The issue is consistently happening when playing on more than 4 units. It also seems to only happen when playing from Spotify. If I play from my local library on my iPhone or from Soundcloud then the issue doesn’t happen. I have been working with Sonos support for about 2 months now with no luck, so I’m hoping maybe someone else has come acros

Really disappointed with my pair of Moves. While the wifi connection sounds and works decent, the Bluetooth mode is horrible. It invariably disconnects from Bluetooth on both my Note 10+ and S8. Bad enough that there's no stereo pairing but not maintaining a bluetooth connection is embarrassing. 

For some time, I have been unable to play ‘iTunes’ etc. over Sonos.  I get the error ‘The computer ***** refused to let Sonos connect to it.  The Apple firewall is turned off and I have tried diasblib the Norton firewall but I still get the same error.  There are some apps that can run Malware scans but AFAIK they are not active firewalls.I hope someone can point me in the right direction for solving this.Paul Bedwell 

Hey there,I recently set up a Sonos system (four Ones, one Move, one Port) in a friend’s house that uses a router and access point for Wifi. Everything’s working great except when Port is leveraged for vinyl, then Move constantly cuts in and out, while the Ones and my powered speakers (fueled by Port) work fine. What’s weird is this doesn’t happen when all the units are leveraged for streaming. Move is happy to play along then.Sonos photo support suggested it’s because Move is likely connecting to the access point, while the rest of the system is connecting to the router. But I don’t understand why the same problem (Move cutting out) wouldn’t happen when streaming.I have increased Delay to Max and Compression (not ideal, but) to Automatic. This helped a little but the dropouts are still happening.Thanks in advance for any insight!

Got a Pro-ject turntable so bought the Port for it. Then was told to get a Pre-Amp which I did. Now having the following issues if I want to play streaming like Spotify then I have to unplug the connector to the Pre-Amp there‘a a buzzing sound when all is plugged in. It  if I turn the volume really high then the buzzing sound is drowned but still there. any suggestions of what might be wrong.  thanks 

Is it better to control all, accessing Fire TV and Prime Music through ARC or through Cube - along with Lutron lights?  My preference, I think, is run all through Sonos ARC so I can store away Cube in cabinet.Thoughts?

I just switched from Spectrum internet to T-MOBILE home internet but can't get my Sonos One speakers connected back to the WiFi. Does Sonos One work with T-MOBILE wireless home internet service? When I do the setup, it recognizes my T-Mobile network but my Sonos system can't be added to the network. Thanks for any help. I would hate to go back to Spectrum after I've cut the cord completely. 

@Sonos and @Spotify should get their acts together and work to solve the API discrepancies between the two systems. One issue I’m having right now:If you exercise Spotify’s api and get a list of the players they can see you do *not* get the Sonos players back but only devices which apparantly have trully implemented Spotify Connect, e.g. Marantz surround amplifiers and the like.  You claim to be Spotify Connect compliant - how can that be when you are not?This issue makes it absolutely impossible to seamlessly integrate Sonos and Spotify in e.g. Home Assistant and other automation platforms since the desktop and phone apps will not know about what state Sonos devices are in.I can start a Spotify playlist if it’s marked as a favorite in the Sonos app. But Spotify won’t know it’s playing on a Sonos device so I’m left with the choice of using Sonos’ really shoddy Spotify UX or going to Spotify and doing everything from scratch instead of just picking up from where the state of things are

I have a Technics SL-1700MK2 turntable that is running to a Rolls VP29 Pre-amp to a Sonos Connect and then to a Sonos Beam.  When I first set it up, without the pre-amp, the sound was very quiet and I had to have the Sonos volume all the way up just to hear anything.  Then I added the pre-amp and it was fine.  But soemtime recently it developed the same problem.  I even sent the pre-amp back to Rolls under a warranty repalcement in case that was the issue.  They returned me a brand new one but it’s still very quiet.  If I turn the Sonos volume all the way up and sit right next to the speaker I can hear it, but that’s it.  Any ideas? 

using thr play:5 as a standalone speaker using the line-in after upgrading to a Play 5

I’m getting feedback/whine from my system whenever I play my music. I have a Reloop Turn 3 with built in PreAmp. I am connected by an RCA- Y cable to a  Sonos 5 G2 and a Sonos 1 via wifi. The feedback occurs even on the Sonos 1 in a separate room. It’s not a constant whine but intermittent.

Hi there,My s1 app cannot play some of my apple music library albums. All of The albums appear all right, but in some of them, the songs are greyed and not playable.Its album that i heard for some years back. I signed out and in from the Service, but it didnt help.Thanks, Rami 

Approx once per day (not yet investigated if this is at a constant time), the Playbar, which I invariably keep tuned to TuneIn Classic FM when switched off, unilaterally switches to select TV Audio. It started doing this about a week ago having steadfastly stayed on Classic FM for many months beforehand barring the occasional power cut or network reset when it reverted to “No music selected”. I am on auto-update, so assume this “feature” coincided with a firmware update. Two reasons this should not happen.  1) there is no optical feed to the playbar, 2) The App switch “TV Autoplay” is off. A different Room (comprising a pair of Play 1 and a Sub) has a similar set-up, and steadfastly remains on Classic FM. This playbar in years gone by featured in a full surround system, but now stands alone as a simple radio - turn it on with the power button and up pipes classic FM. Having to dive into the App for this every time now is infuriating. Is this a known bug - and/or is there a workaround,

I suddenly cannot browse my "Your Likes" YouTube Music playlist anymore, it says "Unable to browse music" (diagnostic 1592426814). How can this be fixed?

Hi, noticed i cannot play any mytuner radiostations any longer on sonos. Sonos app on mobile says cannot play radio station directly when selecting a mytuner radio channel. I can still play all the streams directly in my mytuner app on mobile, so it must be a sonos problem. I can start other radio stations on Sonos if i choose streams from e.g tunein or radioplay provider instead of mytuner.Any ideas on what could be wrong?Have a sonos symfonisk.  

Hi all,just wanted to share my experience while setting up Trueplay on an ARC because I find it hard to believe what I found. (All measurements done without phone cases, mics on both iPhones work generally as expected in everyday usage.)I have an iPhone X (2018) and a 1st generation iPhone SE (2016). When I got my ARC a few weeks back I set it up using my iPhone X. I immediately noticed a massive change in sound. The sound became a lot crisper, clearer but also way to sharp, hissy, with a complete lack of mid range and undefined, spongy bass.I have to say I’m a hobby audio engineer so I have somewhat trained ears as I listen on linear studio speakers on a regular basis. That’s not to say I expect my Home Theater setup to sound equally flat (otherwise I’d not have gone for Sonos speakers).However, the ARC after Trueplay tuning sounded just terrible. And I mean much worse then eg. my Sonos One. It was ok for Films when reducing treble by 2-3 steps, but music was almost unbearable. I ran

After upgrading my Mac Pro to Big Sur my music library via iTunes won’t play. When I try to update music library the system tells me it can’t locate my hard drive (on which Sonos is installed!). I updated Sonos which didn’t fix it. Can’t add a new path as cannot connect to hard drive. A new path recently appeared showing my library but it has now disappeared again!

I didn’t know about Sonos not supporting DTS until after I had purchased my Arc Surround System--ugh--and it never occurred to me that a premium audio company like Sonos wouldn’t support what remains the leading form of audio on what remains the best viewing experience for movies: UHD and Blu-ray discs. I have an Oppo 205 and was hopeful initially when I read various people report that Oppo does DTS to DD conversion on the fly. Let me confirm that IT. DOES. NOT. And I’m not sure why this misinformation persists, even in the face of Oppo stating unequivocally that they don’t offer this capability.Then I read a number of more complicated workarounds on Sonos and other audio forums, but I didn’t want to go through that much trouble kludging a solution for a system on which I had just spent $$$$. Finally I arrived at the Samsung blu-ray player solution--several models do DTS to DD conversion on the fly--but avoiding the crazy typical prices on ebay or Amazon for these long discontinued pla

HiOver the last couple of days I’ve lost the control connection to all my devices whether accessing via iOS14, Android7 or Windows10.  I’m not aware that anything on my network has changed.  Diag #1441113905 S2 ver 13.  All on same wifi ssid.I think I’ve tried everything, following the instructions for re-connection in the apps, and sometimes I get some progress, but now have nothing connected.  All devices re-booted, router re-booted, one Sonos factory reset.  I managed to connect a Play1 by connecting wired.  At this stage, I did a diagnostic and could see all the units in the Network page of the web diagnostics.  It then disappeared when I tried adding the other devices back.  I separately got my Play3 connected, but that disappeared when I tried to connect back a Play5 (it got through most of the setup, and failed at the last step after the app switches back to the wifi network in use.I factory reset a Play1 and this got through most of the steps of adding back, but failed at the l

All the Playbars stay on TV unless I change them.  The Arc says this after I turn the TV off for several minutes.  I have a Sonos Arc connected via e-ARC HDMI.  The TV sources are a Roku Ultra via HDMI and Tivo through a receiver via HDMI.   The problem I’ve been having is when I turn on the TV with either the Roku or Tivo, I frequently have to do all sorts of gymnastics to get the sound to come on at all and actually come out of the Arc.  I frequently have to turn the TV on and off or unplug the HDMI from the e-ARC and plug it back in, etc.  It has been frustrating.   One thing I’ve noticed is in the App, the Arc does not stay on TV input.  After about 10 minutes after turning the TV off the input within the app for the TV says, “Success! SONOS - Brilliant Sound”...which I have no idea why or what that is.  It's not like I’ve been playing other sources of sound.  I chatted with Sonos and they checked the diagnostics, said everything looked fine and basically said, “go call Sony”.   An