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bambo_k
Contributor I
July 21, 2020

Sonos TV Control in Google Home app not responding

  • July 21, 2020
  • 17 replies
  • 10383 views

Hi there,

I have a Sonos Arc connected to my TV using the hdmi cable into the ARC port.

I added Google Assistant during the setup process and in the Google Home app, I see "Sonos TV Control" correctly located on my living room, but when I say "Hey Google, turn on the TV" I get a response from the TV too confirm it will turn it on but it never does.

When I open the "Sonos TV Control" device in the Home app, it shows as "not responding". I have deleted and reinstalled a few times but it's still not consistently responding.

Can you help?

 

 

 

 

 

 

 

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17 replies

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bambo_kAuthor
Contributor I
August 4, 2020

Ok, will do and let you know. Thank you!!

David Lee
Contributor II
December 3, 2020

I have the same problem, but with a vizio tv.

bambo_kAuthor
Contributor I
December 5, 2020

I'm still having the same issues after many months :(

Ken_Griffiths
Ken_Griffiths
December 5, 2020

I have personally found that giving the Sonos TV Control a ‘nickname’ of ‘TV’ worked for me - "Hey Google, turn ON (or OFF) the TV” both seem to work okay, but I also had to switch on HDMI-CEC on my TV .. I understand the HDMI-CEC standard has different names depending on TV manufacturer… here are some of them:

  • Samsung - Anynet+
  • Sony - BRAVIA Link or BRAVIA Sync
  • LG - SimpLink
  • Sharp - Aquos Link
  • Vizio- CEC
  • Hitachi - HDMI-CEC
  • AOC - E-link
  • Pioneer - Kuro Link
  • Toshiba - Regza Link or CE-Link
  • Onkyo - RIHD (Remote Interactive over HDMI)
  • Panasonic - VIERA Link or HDAVI Control or EZ-Sync
  • Philips - EasyLink
  • Mitsubishi - NetCommand for HDMI
  • Runco International - RuncoLink
  • Insignia - InLink
  • JVC - CEC
  • Magnavox - Fun-Link
  • Sylvania - Fun-Link
  • Sansui - EasyConnect
    JSo
    Lyricist I
    March 24, 2021

    I have exactly the same problem as bambo_k. Turning on  the tv doesn't work. Google assistant answers, but nothing happens. Turning off the TV is no problem. "Sonos TV control is not responding". 

    Initially, everything worked fine, but this was only temporarily.

    Any suggestions ? I will try to reinstall everything next weekend.

     

     

    Xander P
    Xander P
    Retired Sonos Staff
    March 25, 2021

    Hi @JSo, and welcome to the Sonos Community!

    I’d recommend starting by rebooting your Router, Sonos Home-Theatre device, and TV, and seeing if this resolves the issue.

    If not, Ken has posted a list of common names for CEC based on the TV manufacturer directly above your post, mind finding the relevant setting in your TV, and then disabling and re-enabling the CEC function?

    Let us know if this helps at all :)

    JSo
    Lyricist I
    March 25, 2021

    Hi @JSo, and welcome to the Sonos Community!

    I’d recommend starting by rebooting your Router, Sonos Home-Theatre device, and TV, and seeing if this resolves the issue.

    If not, Ken has posted a list of common names for CEC based on the TV manufacturer directly above your post, mind finding the relevant setting in your TV, and then disabling and re-enabling the CEC function?

    Let us know if this helps at all :)

    Many thanks @Xander P. I've rebooted the Sonos Beam. Now, my tv is responding correctly. However, the Google Home app is still showing "Sonos TV control is not responding". Disabling and re-enabling the CEC function did not help. I will try rebooting my router.

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