Skip to main content
bambo_k
Contributor I
July 21, 2020

Sonos TV Control in Google Home app not responding

  • July 21, 2020
  • 17 replies
  • 10383 views

Hi there,

I have a Sonos Arc connected to my TV using the hdmi cable into the ARC port.

I added Google Assistant during the setup process and in the Google Home app, I see "Sonos TV Control" correctly located on my living room, but when I say "Hey Google, turn on the TV" I get a response from the TV too confirm it will turn it on but it never does.

When I open the "Sonos TV Control" device in the Home app, it shows as "not responding". I have deleted and reinstalled a few times but it's still not consistently responding.

Can you help?

 

 

 

 

 

 

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

17 replies

Mark P
Mark P
Retired Sonos Staff
July 24, 2020

Hi @bambo_k.

Thank you for reaching out to Sonos Community.

Since the Google Assistance is not responding properly in some of your commands, I suggest contacting Google Support this might be related to a software issue with Google.

Some of the community members might provide their own opinion about this.

 

If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question
106rallye
106rallye
July 25, 2020

What TV are we talking about? This feature works well on my Samsung QE65Q90 - it’s a feature Samsung does not offer themselves.

Matiasdosreis
Contributor I
July 27, 2020

Hello Guys,

 

I had my old Samsung Ks8000 tv and now changed to a 2020 Samsung TU8005, before with my BEAM, the google and Alexa were both working to Turn ON and OFF the TV.

 

Now with the new TV, I can turn ON 👍🏼 But I can’t turn OFF 👎🏼
 

Any suggestion?

bambo_kAuthor
Contributor I
July 28, 2020

Hi there both

My TV is a Samsung 65HU9000

I don’t think it’s a Google Assistant issue as far as I can tell.

The funny thing is, I have to turn it on manually using the remote (since voice commands don’t work to turn it on) but turning it off with my voice works - so I don’t get it

 

Any other advice?

bambo_kAuthor
Contributor I
July 28, 2020

And thank you for your help, of course!!!

106rallye
106rallye
July 28, 2020


This is what my Google Home app says about my living room. “Huiskamer” is my Beam (plus two Ones and a Sub), I’ve added the Samsung TV via the SmartThings app, but that doesn’t turn the TV on as Samsung does not allow this. I’ve added Sonos TV Control to this room, so when I say “Hey, Google, turn on Sonos TV”, the Beam turns on the TV. What is your set up?

bambo_kAuthor
Contributor I
August 1, 2020

Have pasted my setup below. My Samsung TV doesn’t appear (maybe it’s too old). But the Sonos Arc is plugged into the ARC HDMI port so it should be able to switch on the TV. When my Chromecast was plugged into the ARC HDMI port, it would turn on the TV as soon as I hit “Cast” but now the Arc is plugged into the ARC HDMI port, the TV doesn’t switch on automatically when I cast

 

106rallye
106rallye
August 3, 2020

And when you ask Sonos TV Control to turn on the TV?

bambo_kAuthor
Contributor I
August 4, 2020

It replies “Got it, turning on Sonos TV” but then the TV doesn’t turn on

106rallye
106rallye
August 4, 2020

Then, if you've not already done that, I'd take a look at the Anynet (HDMI-CEC) settings. If GA says it's telling Sonos to turn on the TV via HDMI (although this is also not a 100% success on my Samsung) Sonos and GA do not seem to be the problem. 

Show more replies
Terms & ConditionsAccessibility statement