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Ramitsiddon
Contributor I
March 19, 2021

Problem with apple music

  • March 19, 2021
  • 14 replies
  • 248 views

Hi there,

My s1 app cannot play some of my apple music library albums. All of The albums appear all right, but in some of them, the songs are greyed and not playable.

Its album that i heard for some years back. 

I signed out and in from the Service, but it didnt help.

Thanks, Rami 

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      14 replies

      controlav
      controlav
      Lead Maestro
      March 19, 2021

      Music licenses change over time, so the right to play them varies over time. You don’t “own” that music, you just own a license to play it, and that license can be revoked by Apple whenever the music rights owner tells them to.

      If you search Apple Music for that missing album I would guess that it no longer shows up, as it has been removed from their catalog.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        RamitsiddonAuthor
        Contributor I
        March 19, 2021

        Thank you for your reply. The Strange fact is I still can play it with the apple music app, from library, with no problems. Only when i enter the apple music library from the sonos app it happens.

        Rami

        getonthebus
        Lyricist I
        March 19, 2021

        I am having this issue as well over the past two days. I am also dealing with frequent errors and disconnects from Apple Music in Sonos S2, while it works fine in the Apple Music app. It will play correctly for a few songs, sometimes 2 sometimes 10, but then will skip the rest and say Apple Music is unavailable.

        So far I have

        -Removed Apple Music as a service

        -Re-added Apple Music as a service

        Sonos Status shows Apple Music is fully functioning, but I don’t think that’s actually the case.

        RamitsiddonAuthor
        Contributor I
        March 19, 2021

        Thanks, at least i am not alone in this... 

        pjotr12
        Trending Lyricist I
        March 19, 2021

        No, you are not. Same problem here since yesterday.

        I love the pair of play 5's in my living room, but I simply adore the play 1 in my kitchen.
        raybishoff
        Lyricist III
        March 20, 2021

        I have started having the same issue the past couple of days with songs greyed out and on occasions get “We’ve ran into a problem. Try Again.”. I also noticed I was updated to Version 13.0 several days ago.  Might be time to disable auto updates. 

        RamitsiddonAuthor
        Contributor I
        March 20, 2021

        Let's hope someone from sonos support is aware of the problem. 

        controlav
        controlav
        Lead Maestro
        March 20, 2021

        Can someone share a specific track or album that they are unable to play?

        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        RamitsiddonAuthor
        Contributor I
        March 20, 2021

        Just to nam few:

        Arvo part - Arbos

        Anouar brahem - khomsa

        Ketil Bjørnstad - water stories

        Anja lechner - komitas, gurdjieff & mompou

        Garbarek & hilliard ensemble - officiun novum

        controlav
        controlav
        Lead Maestro
        March 20, 2021

        I found some of these in the US catalog, but I have no access to the Israeli Apple Music catalog.

        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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